Deutsche Bahn AG Reviews 5,121

First Class Chaos – Deutsche Bahn’s Ridiculous Reservation System” I can’t believe how absurd the so-called “F... ing First Class” experience is on Deutsche Bahn. You pay extra for comfort, sit... See more

A strict because zero doesn't work. The DB is absolutely unreliable and unprofessional and I would never recommend anyone to use it. Everyone who works there is simply unfair and incompetent. I am... See more

Shame there isn't less than 1 star! Travelling in Europe, but DB is the worst. Allowed to reserve a seat from a very poor and confusing website. Did the payment go through? Not clear, but we have t... See more

I heard the horror stories but never paid much attention to them. Round trip amsterdam to berlin... On the outbound my train did not stop at my connecting point so had to connect in kolln instead, whi... See more

First time my international train was cancelled just minutes before departure. Reisezentrum didn't offer any compensation. Today my expensive ticket from Belgium has no value because I missed train fr... See more

An absolute disaster! If you don't want to age faster (due to stress) and lose valuable time - then avoid Deutsche Bahn. Regular delays! Cancellations! And far too expensive for this service. I can un... See more

First timer! Awful. Booked three trains from Brussels to Cologne, then two days later to Hamburg, then next day to Copenhagen. At Brussels-MIDI, lift got stuck for 25 mins with 15 people inside.... See more

A full package of harassment. From Munich to Hamburg they delayed and due to their fault we missed the connecting to Copenhagen. It was written in their website that this type of problem will be solve... See more

If I could score lower I would. I flew into Frankfurt airport terminal and had previously booked a ticket to take me to another city. I had never been in the airport and went to the DB service desk to... See more

Deutsche Bahn’s service is outright unacceptable. I’ve traveled twice from the Netherlands to Germany—once to Cologne and once to Berlin—and both journeys were a disaster. Timetables are a joke, with... See more

I have been to over 70 countries and this is probably the worst transport company I have ever had the pleasure of using. Without fail, everytime I need to use DB, trains are late, travel at a snails p... See more

The experience just keeps getting lower and lower with the deutsche bahn. Just when one thinks, they cant get any lower, they nail an even lower level.The hunger, fantasies and greed with which... See more

CAREFUL WITH PROBE BAHNKART 1. Signed up for the probe bahn Kart 2. Set reminder to cancel a few weeks before it runs out, as with any other service 3. three weeks before the end of my t... See more

Sorry for the marketing team who have to read all the reviews, but at least you are getting paid for this. I, on the other hand, have been paying for this service every month and have no words (th... See more

Worst transportation company in Europe. Lots of delays. A lot of Bureaucracy to get your "passenger rights". Very rude personnel. Avoid at all costs. Especially, if It's part of a long journey you wil... See more

This is a criminal organization. They simply cancelled my train to Amsterdam while being in it and dropped us of in the middle of nowhere with no way further to the destination. This is just the... See more

AVOID AVOID AVOID. No refunds for cancelled trains. We purchased train tickets from Poznan to Berlin. The trip was cancelled, with no further information. We attempted to contact them only to receive... See more

Absolute shambles. So many delays, cancellations, no info, no alternatives. Missed flights and all that chaos. Very bad and stressful. Not to mention loss of money ! So disappointing…

I used to take the train to work daily now I cycle the 20km and 700m climb because it's quicker than deutschebahn, the trains are constantly late if the come at all. Unfortunately very very unreliab... See more

Deutsche Bahn is notorious for being one of the worst railways companies. Do whatever you can to avoid taking their trains and for the love of everything that is dear to you, do NOT make a subscripti... See more

Terrible service. Not only they have most of the trains in delay or cancelled without any notification, they have also a terrible management of the trains per rush hour. The train from Venlo to German... See more

They were not able to collect the payment through direct debit for a train ticket. I would rather pay by card, but that was not possible. After their failure of payment, I was contacted only once by e... See more

We needed to change a shorthaul trip from Munich to Salzburg. The man at information at Berlin Banhoff was by far the rudest man I have ever encountered in my whole life and I’m 72. DB delayed our tra... See more

This has to be the biggest joke of a company and customer ever has had to deal with. Trains are always full to the brim and the delay is to be expected at this point. I have never experienced worse se... See more

It’s 2 days after Christmas. DB decide to cancel a bunch of trains and we are all standing to each other, with no room to breath. That is highly dangerous. I guess some people have to die in order thi... See more

Avoid it when ever you can. Despite being on time it was my worst travel experience when traveling "first class". We have been treated like last class for no reason. Staff was so unfriendly. I had... See more

I have a yearly BahnCard - this time they didn't send an invoice, bill nothing - I just got a letter from debt collection agency with an extra €30 added on. How can this be legal in Germany? Pretty si... See more

I am living in Cologne and I had to take the 142 to go to work. The traffic light was red and the bus anyway needed to wait before going and the bus lady anyway did not let me in! Such a grumpy person... See more

Horrible company, if you are travelling throughout Germany only use DB as a last result. To illustrate how bad this company and their service is, whenever I have to travel with DB I always plan... See more

My daughter travelled from Berlin to the Netherlands in october 2024. The first train she had to take from Berlin was cancelled, she then took another train but this one was delayed for hours. So she... See more

I just booked 2 first class tickets from Amsterdam to Copenhagen through their app. Even though I am paying a premium for 1st class, there was an option to pay more to select specific seats. If n... See more

No competition and DB gets away with pathetic services, delays and high prices. Germany, please do something about this monopoly!

We travelled during Easter holiday from Warzawa to Berlin Hauptbahnhof at April 20 th 2025 11:00. 1) 2 weeks before our journey, we received an email about changes of the trip. We were inf... See more

If I could give the company a zero score I would., Put simply they have stolen our money after we booked, no tickets have been issued and they refuse to communicate. Disgraceful.

disgusting pigs, overpriced shitty service, crowded nasty trains, uncomfortable, literally bottom barrel staff, predatory fees and fines, everything about it a scam and a bad travel experience that wo... See more

Not only did I miss my train from Graz to Munich on August 31st because of a bug in their DB Navigator app, but the customer service denied me full refund, saying that what they paid me was "an ac... See more

Bad service, unfriendly, and unhelpful, staff, expensive, even the Indian train service is better. You only get money back if a train is an hour later, the train stations are dirty. If U can manag... See more

Are these bunch of jokers still a train company?.. these buffoons should look at the condition of trains, stations, the kind of services they offer. Random train cancellations, delays, joker like staf... See more

How can this company still exist? So expensive and so unreliable. Constantly delays, unrealiable service, dishonest business practice. How come any neighboring country has a better service? How can Ge... See more

I thought that only regional trains run late, but the ICE also has delays of an hour or more, even at night when regionals do not run as often as during the day. It is a SCANDAL to have trains delayed... See more

Got stuck on a train (RE3) for 4 hours -still waiting as I am writing from the train. We are not allowed to leave and they still do not know what is causing the issue. We have no food, no water, no el... See more

This company deserves to go bankrupt. Their train tickets are way to overpriced. The whole payment structure is so anti consumer that you have to pay if they make your trip unreachable so better use a... See more

The trains are never on time, and the service is unreliable. How am I supposed to switch from driving to public transport if the trains always make me late? I can’t leave Stuttgart at 1:00 in the nigh... See more

VERY RUDE CUSTOMER SERVICE. And racist too. One employee yelled at my partner and I, because I was resting my foot against the seat edge, which it is very valid to tell customer to please keep not do... See more

Deutsche Bahn is the rotting corpse of what once was German precision. Every ride feels like punishment. Trains delayed, cancelled, filthy, with staff as clueless as the passengers. The only thing rel... See more

Always late, always excuses, always a bad reputation. Even the employees laugh about their own employer, and still nothing changes. And why? Because there is no real competition, the only hope is Flix... See more