Oleksiy Sapunkov

Sorry for the marketing team who have to read all the reviews, but at least you are getting paid for this.
I, on the other hand, have been paying for this service every month and have no words (that would be allowed to put here) to describe how the situation in NRW has been last two years and its getting progressively worse.
Even Ersatzverkehr stopped coming, changes not announced on time and app is not helping either. Employees are clueless, so you can only pray and hope for the best.
Good luck and gute Besserung deutsche bahn.