Netherlands
Review of DB Personenverkehr
Got stuck on a train (RE3) for 4 hours -still waiting as I am writing from the train. We are not allowed to leave and they still do not know what is causing the issue. We have no food, no water, no electricity and bo air conditioning. Cannot reach customer service and no solution is being provided. They should close this sorry excuse of trains. Never again!!!!
Review of Deutsche Bahn AG
Got stuck on a train (RE3) for 4 hours -still waiting as I am writing from the train. We are not allowed to leave and they still do not know what is causing the issue. We have no food, no water, no electricity and bo air conditioning. Cannot reach customer service and no solution is being provided. They should close this sorry excuse of trains. Never again!!!!
Review of Clarks
Edit 25/01/2025: They approached me a second time with an actual solution. They restored my perception of the brand, so I am changing the review.
Original post: Ordered 2 shoes during black friday. They got delivered to the wrong address and customer service asked me to pick up. I told them it was a 2 hour train ride so I cannot do that and kindly asked to ship to the correct address again. Instead of doing that they just refunded my money and gave me a 15% discount that I cannot use on discounted items. That is not even close to the 100 eur discount I had on my order. What a customer focused and solution oriented company...
Edit 15/01/2025 : I have already contacted multiple times to your customer service. They did not help and just forced the refund and ignored my further mails. That is why I commented here...
Edit 21/01/2025: Case number 659006
Reply from Clarks
Hi Savas,
Thank you for taking the time to update your review and I am sorry to read that you are disappointed with the resolution provided by our Customer Care Team.
To enable us to look into this further, I would kindly ask you to please update your review with the case ID from your communication with Customer Care.
Thank you for bringing this to our attention and we hope to hear from you again soon – Grace
Review of Mytrip
Scam - stay away!
They didn't refund a flight that I couldn't get on; airline asks me to reach out to mytrip, mytrip wants me to reach out to the airline. The airline told me my flight would be rebooked if it was directly booked from their website. I'm done using agencies like this that get their cut and do absolutely nothing when you need any help.
Update: The airline reached out to me about just refunding the tax, which is 50 euros; but I have to get it from mytrip and they say refund handling costs 40 euros. What a joke and absolute scam! Stay away, just pay 10 euros more but get the ticket from the airline itself...
Review of Mytrip
Scam - stay away!
They didn't refund a flight that I couldn't get on; airline asks me to reach out to mytrip, mytrip wants me to reach out to the airline. The airline told me my flight would be rebooked if it was directly booked from their website. I'm done using agencies like this that get their cut and do absolutely nothing when you need any help.
Update: The airline reached out to me about just refunding the tax, which is 50 euros; but I have to get it from mytrip and they say refund handling costs 40 euros. What a joke and absolute scam! Stay away, just pay 10 euros more but get the ticket from the airline itself...
Review of mytrip.com
They didn't refund a flight that I couldn't get on; airline asks me to reach out to mytrip, mytrip wants me to reach out to the airline. The airline told me my flight would be rebooked if it was directly booked from their website. I'm done using agencies like this that get their cut and do absolutely nothing when you need any help.
Update: The airline reached out to me about just refunding the tax, which is 50 euros; but I have to get it from mytrip and they say refund handling costs 40 euros. What a joke and absolute scam! Stay away, just pay 10 euros more but get the ticket from the airline itself...
Reply from mytrip.com
Hello Savas,
We would like to clarify that the information regarding the cancellation was shared from our end. As per your telephonic conversation, since you did not wish to proceed with the cancellation, no action was taken. However, we sincerely apologize for any inconvenience this may have caused.
We also want to thank you for your valuable feedback. It is important to us and will help us continue improving our website and services.
Review of DHL
Leaving without ringing the bell or calling, and apparently this is the standard procedure. Other delivery companies do not have such crazy processes, pls improve...
Review of Temu
They cancel your order the last minute claiming they could not reach to you or the address is wrong. Well guess what, another order from temu arrives without any issues the same day...
Saying the order is refunded like it is a solution...Customer service that parrots the same scripts over and over again with no solution offered.
Reply from Temu
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). We greatly appreciate your feedback and will take it into consideration to improve our logistics experience. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu Team
