Arnotts Reviews 367

I purchased a Miele vacuum cleaner online with other items including towels. When registering the vacuum cleaner with Miele, to get the two year warranty, Miele needed proof of purchase with the date... See more

I had - possibly may still have an issue with an online purchase. Rachel from Customer Services has been in touch with me regarding this issue. I would give Rachel a five star rating for her assistanc... See more

100% better than it's sister company Brown Thomas which has very poor customer service. At least Arnotts have a desk where you can speak to a real human being.

I’m quite happy with service, however it would be more helpful if the App could update the progress of order before delivery. I needed to know when it would arrive so i could be present. I only got no... See more

Ordered some bits for family in Ireland as presents, had an issue with the address from my end. Customer service team were very helpful in solving everything - spoke to Conor online. Sorted the issue!... See more

Had an issue with shower caddy not sticking to tiles. Was dealt with very speedily by Amy and Danielle. Full refund offered. Am very impressed with Amy and Danielle. Such pleasant service not often... See more

I would like to compliment Sofiia Klieshchova for her excellent customer service today at Arnotts. She was a pleasure to deal with and was so friendly and professional. An excellent member of staff.

Absolutely wonderful customer service, shipping was prompt and details were updated frequently. Click and collect availability at local store for online order was a bonus. The customer service age... See more

I always have a fantastic experience whenever I visit the Dior counter at Arnotts on Henry Street, and that’s largely thanks to Juraj. His product knowledge is exceptional, and he creates such a... See more

Visited the store in Dublin and had a wonderful experience with a retail assistant named Sarah working in the homeware basement. Went above and beyond what would be expected of her in getting a full... See more

Purchased a face serum and within days it began to run out. After 3 days trying to find the source of the leak it turns out it had a hairline crack at the base of the bottle so small it was barely not... See more

I ordered some fragile goods for Christmas gifts online for home delivery as I’m unable to drive atm due to surgery. When the package arrived it was huge and my postman helped bring it into the house... See more

I visited Arnotts today and I really want to complement 2 very efficient staff members Li at Estee Lauder counter was one of the best knowledgeable friendly and helpful member of staff I have ever... See more

Excellent experience - purchasing on line - or in store - very helpful staff, easy to place an order, quickly dispatched. Returns (if any, usually due to mismatched size) straightforward and very ea... See more

Ordered a radio and it took a long time coming, by which time I'd gone and bought one (needed as a gift). I returned and it was marked received over ten days ago. Again not even an email acknowledge... See more

I had been having an issue making payment online over a 48 hour period for goods I wanted to buy from Brown Thomas. After many phonecalls to customer service, the matter had not been resolved. Having... See more

Had a minor issue with 2 missing markers from a child’s colouring & craft set for Christmas and contacted the customer service team. They pulled out all the stops. Several phone calls and a few photos... See more

Really bad communication. Furniture department don’t keep you updated and they never commit to a solid deadline. Was told 3 weeks for mattress had to chase and chase at the 3 weeks point, could never... See more

Ordered Tommy Hilfiger bag,after a while they cancelled my order and refunded half money to my Credit Card and another half simply disappeared and never got refund on my paypal(i paid 50/50 card&... See more

Terrible shipping. Order online and it takes so long as well as charging you 6 euro to deliver ,it charges you to return also. But the thing is the service is so poor why am I paying 6e for delivery w... See more

I made a purchase of a kingsize duvet set, but received a kingsize sheet, so got on to customer care, and got speaking to this lovely lady called Carmel, who was so helpful and couldn't do enough to... See more

I bought a suitcase in Arnotts on 8/6/25 and have to say the store staff were exceptionally helpful. I asked directions of a girl in a scarf between travel luggage and luggage and she was so lovely... See more

We recently bought a corner sofa and are extremely pleased with the service provided by the Arnotts team. Especially with the Furniture Administration Office, Linda was very helpful, she answered our... See more

I had a serious problem with a very expensive coffee machine and between customer service and the floor manager Frank aided by trusted staff, Conor my machine was replaced. I really appreciated their... See more

This review relates to Michael Briscoe Electrix within Arnotts department store. I recently purchased a television from MBE. The person I dealt with was James. I had a number of questions about the... See more

Great online service for me. Just my experience but I went to buy something using a gift card and didn't correctly redeem the gift so paid the full amount on my credit card. Noticed immediately and wa... See more

Bought a Sage Barista machine in Arnotts for 1300 euro. After 5 months, it broke down. I rang customer service who put me through to the electrical department. Spoke to staff member, clearly giving th... See more

I would like to highlight the amazing customer service I received from Aislinn, one of your managers. She helped me with a lost gift card and went above and beyond. Her patience, kindness and professi... See more

The customer service was excellent. I had a problem with a new toaster that was faulty through no fault of Arnotts. I contacted a lady named Lianna. Lianna was fantastic. She told me she would contact... See more

I never really write reviews however the amazing customer service I received from Lianna deserved a written review. From start to finish Lianna went above and beyond to assist me with my issue. She wa... See more

I bought communion accessories- they were packages so carefully and arrived safely. I appreciate that even small cost items are packaged as if they were very expensive! Thank you Arnotts

An exceptional customer service shout out to the amazing Prav at the Chanel counter! I was truly delighted by Prav's profound knowledge and her politeness while assisting me. She expertly walked me th... See more

Very happy with the bedlinen ordered. The only negative was that I paid for next day delivery, however the delivery was split and took two and three days to arrive. I contacted Arnotts. They responded... See more

I have been a regular at the iconic Arnotts in Henry Street since last many years. The store is huge with great inventory across multiple segments. Pretty much one stop shop for several items.

I had an issue with a recalled product I brought from Arnotts a few months ago and I reached out to the store if they can help me out with the problem. Lianna, from the customer service team was kind... See more

I would highly recommend the personal shopping service in Arnotts which is free! Niamh was a very experienced personal shopper who helped me choose a fabulous dress for a wedding, and matched this up... See more

Great honourable company, we had an incident with a large delivery, customer service listened and investigated, once done they dealt with it very favourably. I thank them for their service, and can h... See more

I placed an order on Tuesday and it got delivered on Friday! Very happy with the service and it arrived safely (was scared it’d break cos it’s glass) the only downside was there was no link for tracki... See more

My click and collect order . I could not get to Dublin to collect it Danielle from customer support by WhatsApp. arranged for it to be sent to Brown Thomas Cork store . Amazing service .... See more

An issue with a password / email address was dealt with quickly , and efficiently . The support team were friendly and responded within a short time frame to my emails .Thank you

I want to say a big thank you to Kaitrona in the Kiehl’s beauty section, she was so helpful and explained in detail the skincare products that suited me .

After my order was cancelled ,customer service contacted me as soon as article was available again (2 days after cancellation) and offered me to buy it for same price I originally paid . It woul... See more

I received a prompt response to my query. Excellent service.

I recently purchased a vacuum cleaner from Paul who explained fully the difference between all makes. The machine I purchased did not fit in the press where I stored the vacuum cleaned before and whe... See more

Thank you Charlotte (Lingere department) for your excellent customer service. Really appreciated your help. That’s the only reason I gave a 5 🌟 What is going on? Lack of sizes of bras in stock? See... See more

When i bought a 4 set of Waterford Martini glasses there were unfortunately just three in the box.I contacted Arnotts customer service who without any delays posted the 4th glass onto me in Cork..Firs... See more

Excelent customer service from Anastasia at Tom Ford stand. She was fantastic to deal, very helpful with great knowledge about products,thanks for everything Anastasia

I am extreemly delighted with the Customer Service I have received from Arnotts/ Ninja Any staff I spoke to were as helpful as they could be. So polite and empathetic. Ava Marta Kevin Howe... See more