Karl

Ordered three items from the app at very good discounted prices during the summer sale (Eastpak x Craig Green backpack, APC tote bag and APC baseball cap). Everything was delivered promptly and I'm really happy about the purchase since its my first time ordering from them. Will definitely recommend.

I had an issue with a recalled product I brought from Arnotts a few months ago and I reached out to the store if they can help me out with the problem. Lianna, from the customer service team was kind enough to extend me an offer in the form of additional encore points which I can use in future purchases from one of their stores. I understand that its beyond their control on what happened to the recalled product but with the offer I was given, it was more than enough to cover the cost of buying the same product I had the problem to begin with. Well done to Lianna and to the store for helping me.