Organised Scam
I am writing to express my disappointment in respect of shopping at one of your outlets in Kildare Village, Republic of Ireland.
Last week I shopped at the above mentioned store, I paid the amount through card after the amount was communicated by the store assistant. I didn't check the invoice then, but somehow after few minutes I thought let's check it once only to realise that I have been scammed (as price tags are removed at check out but not checked). A number of items marked at €55 was charged at €62 (see invoice attached). I went and raised this at the counter, took a similar item from the store to point out the correct price to the store assistant. The store assistant checked and had to correct the invoice, but told me that they can only issue credit note and not the amount as they don't issue refund. This is atrocious, they charge wrong price and don't issue refund saying it's not in policy to refund. Terrible customer service!
June 23, 2024
Unprompted review