Hoping for Better: My Disappointing Experience with Arnotts
I’m genuinely disappointed and frustrated with how my recent order has been handled by Arnotts. As someone who has trusted and shopped with you before, I expected a much smoother experience.
I had to reach out via WhatsApp because I wasn’t receiving any updates or even a dispatch email. The person I spoke to initially said they couldn’t help me. After waiting for an hour, I was finally told my order had been delivered — yet I never received any notification or tracking information.
As I’m currently at work, I haven’t been able to check if the order was actually delivered, which only adds to my worry. I feel overlooked and undervalued as a customer, which is really upsetting because I have always appreciated Arnotts.
I hope my concerns are taken seriously, and that improvements are made.