Kathleen Burns

I mistakenly ordered a duvet instead of a matress topper online. I brought the duvet back to the shop with the online delivery form and without hesitation the man I dealt with walked me down and showed me the matress topper , brought it up to the desk and did the exchange in 5 minutes. The matress topper was €10 less than the duvet and he gave me a €10 gift card. Great service

When the technician finally arrived today -Peter- he was great, however I waited two weeks and five days to have someone come out to look at a dripping tap. The cost of a service has increased by 16% to €185 this year so I would expect prompt service, at least 24 hour notice of the approximate time of the service and no cancellations! Are there enough technicians?