would give 0 stars if possible. Harness and dog lead ordered 20.8.25. Email received from Evri 3.9.25 saying item damaged beyond repair in transit and they were unable to deliver. Waggy tails advised... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Avoid at all costs. This knock-off from China is absolutely atrocious, it lasted barely an hour with my dog before ripping on the very first pull. Shipping took a month, which wasn’t mentioned anywher... See more
Zero. Ordered nearly 3 weeks ago and not arrived. Comes from China, not London like website states. No customer service
Ordered before looking on here, was gutted when I did….. As expected from all of these bad reviews. Looks like a UK website selling a Julius K9 knock off but it shipped from China, took ages... See more
What I liked initially about this product was the width of the straps compared to other ones I’d bought. However, the big let down for me was the plastic clasps. The second time the clasp discon... See more
This company ignores the legislation on internet trading - they will not take any goods back and certainly not provide a refund. The best that we got was an offer of a discount on a further purcha... See more
They wanted my dog as model and gave me a code to order some merchandise for free in return I would have needed to deliver some pics, tag, the usual bla bla. The delivery costs were on me though an... See more
Have received a dog coat that doesn't fit properly. The return policy says that you can only get a refund if the item is damaged or the wrong item was sent. I followed the guide for measurements but t... See more
Item didn’t arrive as described or shown on website (wanted coloured tape so it is easy to spot when extended, on delivery it’s black). Have contacted seller and received no response. Very poor custom... See more
Ordered dog harness but got wrong size. Told they don't refund but will exchange for different size. By then I decided I wanted a different type of harness so asked if I could swap for some other prod... See more
Inconsistent Sizing and no replies to email! I bought a raincoat for my dog. I ordered the same size as the harnesses I have bought from them before. However this jacket is too small and not the si... See more
Only giving a 1 star because you can't give any less. AVOID THIS COMPANY. I never received my order. I tracked through SHOP and waited but after 6 /7weeks i've never received it. I contacted them s... See more
Total scam. Purchased product, the quality was terrible, followed the return instructions and never heard from the company. I wrote a similar 1 star review on their website and they have never poste... See more
Appalling customer service by Hayley at Waggy Tails. Purchased a harness over two months ago, and never received the parcel. The only response that I received was to contact the delivery company to re... See more
Ordered a harness , got an email to say 5-8 days delivery , that’s was over 3 weeks ago !! I’ve chased the item up several times . Last email says due to new year celebrations in Hong King the item... See more
My recent order was not delivered to my address. Waggy Tails responded by telling me to contact all my neighbours and then contact the delivery company and raise a claim. I responded saying it was the... See more
These products come from China. I bought a harness and a lead. They took over 3 weeks to arrive and the harness is cheap and unsubstantial. I am not confident it would withstand any pulling without co... See more
I ordered and paid for a personalised dog harness on 13 July. I received several tracking numbers, none of which were recognised. I received the personalised dog harness today which was not per... See more
This is a total scam looked on Google maps no such business at this address certainly not a pet shop ,I wouldn't touch this company with a bargepole another facebook scam
SCAMMERS AND FRAUDSTERS!!! I have given a 1 as I can't give a 0. I wish I had read reviews b4 placing my order. I have a feeling that my review is going to be the same as the others. I plac... See more
Absolutely terrible customer service. They will not refund you and the quality of the product is very poor. Both dogs are hurt with this no pull harness.
WORST COMPANY IN THE WORLD. Harness lasted 7 walks and broke and my puppy was hit by a van at 6 months old because the clasp on the harness ripped off. Crap material and I hope NO DOG OWNER EVER... See more
2 weeks for delivery no communication from the supplier. Product is awful does nothing at all. I would return if I could. WASTE of money!
this is the worst online store there is. I ordered back in may 2024 and have still not received any goods. There are lots of comments under their Instagram posts from users who have had the same thin... See more
Harness clasp broke after 6 weeks. Offered 30% off on next purchase. Told outside return/refund/exchange policy.
This is the Aussie organization based on the link... I called this place and sent multiple emails to adopt. The woman was so rude, arrogant and horrible to deal with, I wouldn't bother ever conta... See more
I would give 0 stars if I could! I purchased their comb and it’s a cheap peice of plastic that does nothing! No one responded to any of my emails and they blocked my on social media because I was sp... See more
DO NOT BUY - SCAMMERS - FRAUD Take your money, don't sent product and provide fake tracking numbers. They do not respond to emails or Facebook messenger. Don't buy from them, you might as well bu... See more
I have placed an order Is nearly a month now nothing has arrived and refused to offer a refund after 14 days of purchase such a scammers
Zero stars. Cheap plastic clips broke on the harness and leash. They want me to return it within 3 days to qualify for refund when it took over 2 weeks to deliver. UPS won't ship it back for less than... See more
They never delivered the items. They scam you into buying and you pay shipping fees. Once I've contacted them I never got a response.
Hello everyone, I would like to share my frustrating experience with a purchase I made from a website that unfortunately proved to be quite unreliable. On May 14th, I placed an order an... See more
My order was never sent and they have ignored every attempt of mine to get in touch. Very disappointing.
Terrible customer service. Ridiculous delivery system!!!! TWO WEEKS SINCE PLACED MY ORDER!!! Still haven’t received!!!!!!!!!
SCAM!!!!! Never sent my items and never responded to any emails or insta messages, DO NOT BUY FROM THEM
No harness ( ordered a month ago) and next to no comms...will never order from this company again.
Dreadful company Order didn't arrive No correct tracking details Appalling customer service Is this a genuine company?
Goods from China never arrived. Customer service give inane answers. Buyer beware.
THIS IS FAKE!!! DONT BUY I have orderd a lot of stuf but never recieved it.
If I could give zero I would ! I have ordered from this company back in 2021 which I was happy with harness it ordered an xs ,as years have gone on I wanted another one I therefore ordered one in Janu... See more
If i'd known this was a website from China.......... You know the rest...* DO NOT USE*
total rubbish product
SCAM DO NOT BUY ANYTHING FROM THIS STORE.
Don’t even want to give it 1 star. Don’t order from these people. Shocking customer service and harness isn’t even good or safe.
do not use, avoid at all costs.
Waggytailsshop.com ad appeared on my FB news feed, showing pictures of their dog harness some of the photos showed how you could personalise your pets name on the velcro tabs and one of those picture... See more
Company details
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- support@waggytailshop.com
- waggytailsshop.com
I ordered the wrong size.
I ordered the wrong size.
I re-ordered correct and contacted customer service with all the specs, kindly.
Well, that was a month ago. Two polite follow-ups, and crickets.
That is not the good customer service that they claim.
Will not recommend. Will not use again.
I wish I had checked this site.
August 20, 2024
Unprompted review
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0 stars ( SCAMMERS!!)
Order one of their products and it doesnt work, contacted them instantly. They ignore every email but spam you daily wiht junk!!
100% AVOID!!!
September 21, 2024
Unprompted review
Avoid
Wish I had seen reviews here before purchasing dog groomy . Does not work it’s a load of rubbish they are now asking me to return the item to Germany ! Suppose address is Bioflavour
Roggenkamp 17
27283 Verden, Germany
September 21, 2024
Unprompted review
I would give 0 stars if I could
I would give 0 stars if I could!
I purchased their comb and it’s a cheap peice of plastic that does nothing! No one responded to any of my emails and they blocked my on social media because I was speaking out against them! AVOID THIS SCAM COMPANY!
September 1, 2024
Unprompted review
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Rubbish site
Rubbish site. Wish I’d checked these reviews before ordering.
September 17, 2024
Unprompted review
Take your money elsewhere…
I ordered two grooming brushes from mrwaggytails; one was fine, the other had a damaged blade and was missing a screw. I emailed three times and received a stony silence in response. Avoid at all costs.
September 15, 2024
Unprompted review
DO NOT USE
Paid, not received
I was sent some scam Evri codes which showed wrong parcel, wrong name and wrong address.
Communications stopped after I started to complain about recovering my money. They offered a credit or replacement...but nothing followed. Emails stopped. Nothing. End of !!
Reported to Credit Card for fraudulent activity / scam. Currently in the process of recovery money.
DO NOT USE.
Disgusting communication and lack of anything
August 26, 2024
Unprompted review
How is this company allowed to trade
How is this company allowed to trade.
Stay well clear.
Harness way to small
Takes 3 months to reply.
Trade and standards need to jail the owner.
August 14, 2024
Unprompted review
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Poor customer service, harness injured my dog
I emailed waggy tails about the harness continually coming loose and it had slipped off my dog multiple times (my dogs blind so this was very unsafe for my dog). Sent images of the harness to them. They wrote back and said I had to send the harness back within a couple of days, I messaged to ask would I be reimbursed the shipping to return and still waiting on a response. However this harness had caused cuts to form under my dogs arms so it was only fit for the bin - the quality was poor the positioning of the clip is not good and it caused injury to my dog. I would not recommend this harness or this company - the customer service is a joke and given 2 days to return a faulty item and they couldn't be bothered to reply when I asked about getting postage reimbursed - which meant I missed the 2 days anyway. The harness was only fit for the bin do not waste your money
July 23, 2024
Unprompted review
Worst company ever to deal with and shame on you
Worst company and worst customer service I’ve ever experienced, apart from the unhelpful response from Hayley return at your own expense within 3 days despite me saying I was out of the country, I asked for some grace time wise, since then they keep ignoring my emails to the point I’ve just all but given up and the coat that I purchased instead will go to a pet charity. Like others have said if I could give you zero stars I would. Shame on YOU Waggy Tails.
August 1, 2024
Unprompted review
Not a good grooming device in my…
Not a good grooming device in my opinion. I used this on my labrador. I found it clumsy to use, not easy to groom all his nooks and crannys. I get far better results from my furminator and Kong silicone brush. Very disappointed in this product.
August 21, 2024
Unprompted review
This was fourth order I've made
This was fourth order I've made. When placing order I asked a question and said we had a problem with the past harness. But in there wisdom chose not to answer. I then emailed them two more times and to date still not replied. On the time of order I paid an extra pound to get the hermes a bit quicker but it still took 2 and half weeks. And they printed phone number wrong. So I will not be ordering anymore and more to the point can not BE BOTHERED TO REPLY TO EMAILS.
VERY POOR....
August 20, 2024
Unprompted review
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Won't use this company again
I purchased a dog coat from this company in January, the coat arrived too small and they asked me to order another size and pay half price??? Why would I do that when I'd just paid full price for the one I ordered and just needed another size. I eventually got through to someone and they asked me to return the smaller one ( which I did) I have emailed from January to date and yet still had no replacement after someone stating they'd help me as I'm disabled. I'll never use this company again they haven't even hot the courtesy to call you or get in touch after 7 months of complaining.
January 16, 2024
Unprompted review
Bunch of scammers
Bunch of scammers. Ordered a M size harness, they sent a L. Returned it, sent proof of posting. No replacement harness received and they are ignoring our emails.
August 19, 2024
Unprompted review
Rubbish products
Terrible product doesn’t work. Asked to return it they don’t want to know bought the grooming item . Please don’t make the same mistake it’s rubbish shame there is no minus stars beware
August 1, 2024
Unprompted review
Absolute rubbish….can’t believe I fell…
Absolute rubbish….can’t believe I fell for it. Have asked numerous times for a refund & being ignored!!! AVOID AT ALL COST!!!!
August 15, 2024
Unprompted review
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Absolute rubbish
Absolute rubbish. Should have read the reviews on Trustpilot like I usually do!
August 14, 2024
Unprompted review
If I could leave u no.stars Iwould .
If I could leave u no.stars Iwould .
Having spoken to u
On meny occasions now and u promised to take me if your mailing list
U still have not done this .
I have told u 3 times my dog has passed away .
How insensitive can.u.be or how more can.u get .
Plz stop with.the emails .
I have had enough..
August 13, 2024
Unprompted review
Overpriced Scammers - Read Reviews.
I ordered a cosy calming dog bed (size LARGE) at a cost of £31.99. And so it began !!!
1. Tracking number provided was not recognised by any delivery company.
2. I queried this by email 11days after order and it arrived 3 days later after a response telling me tracking number had been updated.
3. Terrible quality and no where near big enough for a cat whereas I had ordered one that advert stated was big enough for my little 10kg Poochon.
4. Apparently I could not return if more than 14 days after my purchase and it must have significant damage making it unusable - also it must be returned at my expense although a refund wasn’t guaranteed. I decided to cut my losses and donated to a pets charity shop.
Lesson learnt - READ REVIEWS before ordering
August 12, 2024
Unprompted review
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