Waggy Tails Reviews 894

would give 0 stars if possible. Harness and dog lead ordered 20.8.25. Email received from Evri 3.9.25 saying item damaged beyond repair in transit and they were unable to deliver. Waggy tails advised... See more

Avoid at all costs. This knock-off from China is absolutely atrocious, it lasted barely an hour with my dog before ripping on the very first pull. Shipping took a month, which wasn’t mentioned anywher... See more

Zero. Ordered nearly 3 weeks ago and not arrived. Comes from China, not London like website states. No customer service

Ordered before looking on here, was gutted when I did….. As expected from all of these bad reviews. Looks like a UK website selling a Julius K9 knock off but it shipped from China, took ages... See more

What I liked initially about this product was the width of the straps compared to other ones I’d bought. However, the big let down for me was the plastic clasps. The second time the clasp discon... See more

This company ignores the legislation on internet trading - they will not take any goods back and certainly not provide a refund. The best that we got was an offer of a discount on a further purcha... See more

They wanted my dog as model and gave me a code to order some merchandise for free in return I would have needed to deliver some pics, tag, the usual bla bla. The delivery costs were on me though an... See more

Have received a dog coat that doesn't fit properly. The return policy says that you can only get a refund if the item is damaged or the wrong item was sent. I followed the guide for measurements but t... See more

Item didn’t arrive as described or shown on website (wanted coloured tape so it is easy to spot when extended, on delivery it’s black). Have contacted seller and received no response. Very poor custom... See more

Ordered dog harness but got wrong size. Told they don't refund but will exchange for different size. By then I decided I wanted a different type of harness so asked if I could swap for some other prod... See more

Inconsistent Sizing and no replies to email! I bought a raincoat for my dog. I ordered the same size as the harnesses I have bought from them before. However this jacket is too small and not the si... See more

Only giving a 1 star because you can't give any less. AVOID THIS COMPANY. I never received my order. I tracked through SHOP and waited but after 6 /7weeks i've never received it. I contacted them s... See more

Total scam. Purchased product, the quality was terrible, followed the return instructions and never heard from the company. I wrote a similar 1 star review on their website and they have never poste... See more

Appalling customer service by Hayley at Waggy Tails. Purchased a harness over two months ago, and never received the parcel. The only response that I received was to contact the delivery company to re... See more

Ordered a harness , got an email to say 5-8 days delivery , that’s was over 3 weeks ago !! I’ve chased the item up several times . Last email says due to new year celebrations in Hong King the item... See more

My recent order was not delivered to my address. Waggy Tails responded by telling me to contact all my neighbours and then contact the delivery company and raise a claim. I responded saying it was the... See more

These products come from China. I bought a harness and a lead. They took over 3 weeks to arrive and the harness is cheap and unsubstantial. I am not confident it would withstand any pulling without co... See more

I ordered and paid for a personalised dog harness on 13 July. I received several tracking numbers, none of which were recognised. I received the personalised dog harness today which was not per... See more

This is a total scam looked on Google maps no such business at this address certainly not a pet shop ,I wouldn't touch this company with a bargepole another facebook scam

SCAMMERS AND FRAUDSTERS!!! I have given a 1 as I can't give a 0. I wish I had read reviews b4 placing my order. I have a feeling that my review is going to be the same as the others. I plac... See more

Absolutely terrible customer service. They will not refund you and the quality of the product is very poor. Both dogs are hurt with this no pull harness.

WORST COMPANY IN THE WORLD. Harness lasted 7 walks and broke and my puppy was hit by a van at 6 months old because the clasp on the harness ripped off. Crap material and I hope NO DOG OWNER EVER... See more

2 weeks for delivery no communication from the supplier. Product is awful does nothing at all. I would return if I could. WASTE of money!

this is the worst online store there is. I ordered back in may 2024 and have still not received any goods. There are lots of comments under their Instagram posts from users who have had the same thin... See more

Harness clasp broke after 6 weeks. Offered 30% off on next purchase. Told outside return/refund/exchange policy.

This is the Aussie organization based on the link... I called this place and sent multiple emails to adopt. The woman was so rude, arrogant and horrible to deal with, I wouldn't bother ever conta... See more

I would give 0 stars if I could! I purchased their comb and it’s a cheap peice of plastic that does nothing! No one responded to any of my emails and they blocked my on social media because I was sp... See more

DO NOT BUY - SCAMMERS - FRAUD Take your money, don't sent product and provide fake tracking numbers. They do not respond to emails or Facebook messenger. Don't buy from them, you might as well bu... See more

I have placed an order Is nearly a month now nothing has arrived and refused to offer a refund after 14 days of purchase such a scammers

Zero stars. Cheap plastic clips broke on the harness and leash. They want me to return it within 3 days to qualify for refund when it took over 2 weeks to deliver. UPS won't ship it back for less than... See more

They never delivered the items. They scam you into buying and you pay shipping fees. Once I've contacted them I never got a response.

Hello everyone, I would like to share my frustrating experience with a purchase I made from a website that unfortunately proved to be quite unreliable. On May 14th, I placed an order an... See more

My order was never sent and they have ignored every attempt of mine to get in touch. Very disappointing.

Terrible customer service. Ridiculous delivery system!!!! TWO WEEKS SINCE PLACED MY ORDER!!! Still haven’t received!!!!!!!!!

SCAM!!!!! Never sent my items and never responded to any emails or insta messages, DO NOT BUY FROM THEM

No harness ( ordered a month ago) and next to no comms...will never order from this company again.

Dreadful company Order didn't arrive No correct tracking details Appalling customer service Is this a genuine company?

Goods from China never arrived. Customer service give inane answers. Buyer beware.

THIS IS FAKE!!! DONT BUY I have orderd a lot of stuf but never recieved it.

If I could give zero I would ! I have ordered from this company back in 2021 which I was happy with harness it ordered an xs ,as years have gone on I wanted another one I therefore ordered one in Janu... See more

If i'd known this was a website from China.......... You know the rest...* DO NOT USE*

total rubbish product

SCAM DO NOT BUY ANYTHING FROM THIS STORE.

Don’t even want to give it 1 star. Don’t order from these people. Shocking customer service and harness isn’t even good or safe.

do not use, avoid at all costs.

Waggytailsshop.com ad appeared on my FB news feed, showing pictures of their dog harness some of the photos showed how you could personalise your pets name on the velcro tabs and one of those picture... See more