No refund then no exchange just took my money
Ordered dog harness but got wrong size. Told they don't refund but will exchange for different size. By then I decided I wanted a different type of harness so asked if I could swap for some other product. Then told they would refund original cost. So I returned the product and then heard nothing from them - they wouldn't reply to my email and now I have no harness and no refund - just £25 out of pocket with nothing to show for it!! Unbelievable.