United Kingdom
Review of I Love Wallpaper
Customer Service was very good, had to order a second roll and called in to make sure it was the same batch number. Very helpful.
Reply from I Love Wallpaper
Thank you for your review.
We’re really pleased to hear our customer service team was helpful in getting the same batch number for your order. Thanks for taking the time to share your experience.
Kind regards
Deanna
Customer Service.
Review of Openreach
Brilliant fixed the problem that sky engineers couldn’t
Review of esure
I am extremely disappointed with this company. I didn't move, change jobs, or change cars, yet I was quoted £1200 more than I was already paying from the previous year. When I called to discuss this, they only lowered the price by £200. As a result, I am leaving this company. It’s an absolute joke...!!! The car insurance industry is like the wild west and desperately needs to be looked at..! There is no such thing as customer loyalty anymore.
********
Update AI generated response is a joke !!!
Reply from esure
We appreciate your feedback and are sorry to hear about the price increase and your disappointment. We aim to offer competitive pricing while considering various factors. Thank you for taken the time to leave your review.
Review of 1st CENTRAL Insurance
On line insurance, easy to use sadly the car insurance maket is like the wild west. I was with esure another online insurance company, no claims, didn't move, didn't change jobs, nothing had changed but for some reason quoted me over £1200 more than i was paying for the same car in total almost £2500... The whole industry is an absolute joke and seriously needs looking into.
1st Central Insurance look as though they are independant of the usual suspects which is a plus and easy to sign up
Reply from 1st CENTRAL Insurance
Hello,
Thank you for your review and for choosing 1st Central this year for your car insurance.
Ashley
Review of Morris Homes
They say house buying is stressful but dealing with Megan from Morris Homes was a pleasure. We looked at a few different houses and settled on the Bridgemere in Alconbury Weald.
Megan is knowledgeable regarding the property and also knowledgeable regarding the house buying process.
Morris Homes purchased our house so there was no chain which again made the whole process easy.
Once we were in we were looked after by Tom and communicated with Hannah on a management level.
Every new build is going to have little snags but this house there was literally nothing to complain about, and the little issues that we had when moving large furniture into a house ( the odd wall scrape ) or different plumbing fixtures were taken care of by Tom and the team.
The only change that we will make is changing the colour of our front door and garage prefer black to cherry red
So yes 5 stars well done Megan, Tom and Hannah would recommend highly.
Review of LPL
Its a solid 3 stars not too bad to deal with but here are my comments: The on line platform works well and you can see where you are in the process the customer services team will tell you their lead time for completion is way out there 12-14 weeks !! which is not helpful if working to tight deadlines.
Communication between the actual solicitor was ok could have been better in terms of responding back in a timely manner but overall good.
With LPL you get what you pay for, I’m sure there are better solicitors and I’m sure there are a lot worse
They say house buying is stressful but this experiance wasn't.
Reply from LPL
Thank you for your feedback. We’re pleased we completed for you in a timely manner, making the transaction stress free!
Review of Waggy Tails
If i'd known this was a website from China.......... You know the rest...* DO NOT USE*
Review of Richer Sounds
I called the MK store to understand what i needed to purchase, so i could start to bluetooth music via my Marantz PM5004 system they recommened Mee Audio works like a treat...!!!
Review of DFS Furniture
When paying over £3k you would think
A little bit of discount would be forthcoming but nothing …..
Reply from DFS Furniture
Good Afternoon Mr James,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated.
I'm really sorry but we don’t offer any discounts as we are regulated by Trading Standards and this means we have to treat all of our customers fairly so for that reason if we do have any discounts, we always have them on our website & it will always be the same price online, in store & over the phone. It is always worth an ask though
Kind Regards,
Lia P
DFS Central Customer Support
Review of Vouch
Review of Darwin Insurance
took your time answering the phone 20 mins is too long
Reply from Darwin Insurance
Thanks for taking the time to share your feedback with us. We're a little busier than usual, so thank you for being so patient. John
Review of DPD UK
Review of The Range
Very quick and easy!!! Ordered some household bits came the next day
Reply from The Range
Good Morning
Thank you so much for leaving us a 5 Star review.
We are thrilled that you had such a positive experience with us.
We strive to provide a high-quality customer care and satisfaction and your review reaffirms the hard work we put into achieving this.
Thank you for taking the time to leave this positive review. We do hope you continue to shop with us so you continue to receive a 5-star service.
Kind regards,
Judy
Review of Sheinman Opticians
After almost 20yrs as a customer my time has come to an end as a customer.
With the evolution of on line shopping i can't see how this opticians stays in business.
Oh wait i forgot the margins it makes on frames has to be 40%-50% more than on-line. While the staff are fantastic, their policy of not adding lenses to frames purchased elsewhere or help with a repair. As a long standing customer when i needed a little help with a frame and they point blank refused to help put a bitter taste in my mouth.....
Sadly i or my family won't be coming back
Reply from Sheinman Opticians
Dear Mr. James
Thank you for taking the time to leave a review. I’m sorry to hear that you and your family have chosen not to continue with us as your optician.
We will always try to assist our patients with frames purchased from elsewhere and do offer a service to put new lenses into these frames. However, we will always proceed with caution and only undertake any work once the frame has been assessed by a member of staff. If we deem the frame to be in such a condition that adjustment or reglazing has a high risk of breakage, we will not proceed. I am sorry this was the case with your Tom Ford frame.
As an Optician with a High Street presence, it is not possible for us to match online prices. We offer a wide range of frames at the manufactures RRP.
For any frame purchased from us we offer free aftercare and adjustments for the life of the frame. Something online retailers do not have to consider in their pricing.
Thank you for your feedback,
Sheinman Optician
Review of Feel Good Contacts
Reply from Feel Good Contacts
Dear Charles,
Thank you for your review.
We are sorry to hear about the experience you had with the order.
We have sent you an email regarding this and look forward to resolving it as quickly as possible.
Our sincerest apologies for the inconvenience caused.
Kind regards,
-Feel Good Contacts Team-
Review of Feel Good Contacts
Great service ordered lenses came the following day zero delays…..5 star service
Review of Pro:Direct Sport
Absolutely 5 Stars quick service ordered at 6:30pm there next day with out fail
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
I am pleased to hear that you are happy with your experience. As always, should you need any assistance moving forward, please don't hesitate to drop our customer service team an email.
Best Regards
DH
Review of Moneyboat
Quick and very easy to do would highly recommend
Review of Fossil
If there was a zero star rating their support would get that! I kid you not the worst customer service period !!
They have had my watch for 5 months to change a battery, we are now in August and still no watch. I'm sick to death of being messed about and passed from one person to another. I will be starting legal proceedings on Monday !!!
Reply from Fossil
Dear C E James,
Thank you for sharing your review and for bringing this issue to our attention.
We want to take this opportunity to apologize as your experience with our Customer Service didn’t match your expectations. We’ll strive to do better in the future. Please contact us at: emeacustomercomplaints@fossilgroup.com we will be glad to assist you.
Review of SSE Energy Services
My complaint was handled my Sharon T…..All I can say the best customer service ever!!!
She kept me informed on a weekly basis as to what was going on with my gas and electricity accounts.
Absolute joy to work with, will miss our weekly chats ….
Friendly informative knowledgeable and professional.
Great work Sharon
Reply from SSE Energy Services
Hi CE James
Thanks for your five star review its good to hear you received great customer service with Sharon & we resolved your complaint, many thanks for your feedback.
Thanks, Dan
