Brother Industries Reviews 250

bought a label maker. stopped working after one month. after numerous phone calls, chats, intentional delays, finally spoke to a tech guy who walked us through getting it to work. a month later, it stopped working again. they say its under warranty but its impossible to process a claim. i was on hold 20 minutes, then got disconnected. went to chat, only to be told they needed to "escalate". another phone call, nothing. yet another phone call, still nothing. another chat, nothing. they do everything they can to avoid honoring their warrantee. completely dishonorable. i will never buy another product from them. i have a 200 dollar paperweight.

I bought a simple, basic Brother sewing machine (85.00) at Walmart. My expectations were not big but this machine was just like my 30+ experience w Bother Laser printers and sewing machines (I enjoy gifting these) just superb! A lot for a little money! Never disappoints!!

Brother: False advertising on Black Friday

I have a Brother MFCL3370CDW and I am pleased with it. I bought it from a store rather than directly from Brother as their website indicated all models not to be available, which was incredible. On Black Friday they announced a 20% reduction on toner which brought the TN223 4PK down from $350.99 to 280.79 under coupon BF20NKTN. I tried to purchase it online and after 4 unsuccessful attempts in which 4 different credit cards were refused I decided to wait a day and retry: same outcome. Order accepted, coupon included automatically, card refused. I decided to chat online with a consultant who after 4 communications asked me where I found that price and I had to explain that it was on their website for Black Friday! After 45 minutes she came back telling me that this specific item was not included in the discounts.
Their website clearly indicated that it was a sale item.
Their online ordering accepted the transaction.
Their online ordering automatically included the coupon.
Their online ordering refused "the credit cards" and not the item.
I asked before ending the Chart for a supervisor to call me back on my cell.
No one did.
I wasted 2 hours because of false advertising.
Is this a respectable company.
The answer is a resounding "NO".

Excellent customer service, on an older laser printer model, solving an obscure software problem.

Despite all the poor reviews here, I must say, that Brother so far has been the ONLY reliable all-in-one I've owned in over 5 years. Beforehand I've had HP and Epson, and both went trash after a few months. At least this Brother is a laser that prints beautifully, and offers continuous (double sided) scanning for digitizing my files. I'm on 6mos now, with no problems. Haven't had to replace the laser toner yet. A giant thumbs up for me.

Horrible company. Unsustainable like most companies now, hiding behind greenwashing.

I had a printer that lasted a few months and was still in warranty, they blamed everything else they could to not replace it or fix it. Was advised many different things, even had a call out where the engineer said it would be able to be fixed however I received an email stating otherwise. Said if I wanted it fixed I needed to pay more than the amount the printer cost. Such a waste couldn't possibly buy from them again and would advise others not to. Can see now why they have 1 star.

I bought a HL-L3210CW so I could print labels for my business. Somehow it changes the printer feed on its own from the tray to manual feed, which means I have to stand there and feed it each sheet of paper I want to print. It also stays in sleep mode 99% of the time, despite me looking up how to change the settings to get it out of sleep mode over and over again and inputting them to wake it up. When it does actually attempt to print something, it constantly says there is a paper jam when there isn't. This printer is nothing but a huge waste of time. I've tried going the customer service route several times in the past and it got me nowhere. I'll never buy another Brother printer again.

I purchased a refurbished Brother laser printer and was unable to get through the wireless connection setup. The cd could not be read on my computer and I could not set up using the weblink due to not getting past the wireless issue. FINALLY I called. The wait was not too bad, about 20 min. The help I was given by CHEV was absolutely outstanding. The process was easy, she walked me through every step, was very patient with my slow computer, registered my product and was perfect in every way.

As mentioned in other posts, their support is not support. They send links that don't resolve the problems. Tell you they'll send emails that never are delivered. Tell you to contact them later if it continues. Then full circle back. They have you setup an account and seem to not even keep track of their messages to that account. Just odd, bad support. One of the worse I dealt with and I deal with a lot of companies. Only review the bad and the great ones. Unfortunately, this is a bad one.

The installation guide (Quick Set Up) has a link to follow: support.brother.com
THIS LINK has one period mark difference from another site where I was fooled into paying £1 - thus giving my card details. I would expect a company as large as Brother to tackle this. (Add a warning?)
Additionally the simple additional information that patience is required and the machine might take five to ten minutes to complete setting up would be useful! That's why I went to the help site.
Once it is set up - The DCP -L2520 DW is a great machine!!

Purchased a printer - 0 worldwide warranty coverage

Unfortunately, when you are purchasing printer in Europe, by using cross-border purchase, you immediately got into trouble with a warranty support.

Saying, if you've purchased printer in DE,
BROTHER CENTRAL AND EASTERN EUROPE GmbH will reject to register and service it, and more over communications are held in not so polite form.
Support is generally - ground level.
You would also not be able to register that on brother.de, if you have address in other country.

From good points - while printer works - and no need for a support, things are quite good.

Brother is a Company with 0 Customer service. If you got a problem with your printer they send you a link and you have to deal that by your self. Don't buy any printer from them.

When I decided I should invest in a new industrial sewing machine, as mine predated the Roman Empire and lacked all of the post-industrial revolution “mod cons” that newer models have. I believed that Brother was a quality trusted brand and worth paying the extra for. After some research I chose their new Nexio S-7250a model at nearly £1300 and for the 1st 11months I was (kind of) happy with it. Until it suddenly stopped working, mid seam with error code e211. Unable to find solution myself I had to return to shop. They charged £185 to fix what they describe as normal wear and tear - (trading standards are on the case because it was still in warranty) 5 hours after “the fix” same problem. I’ve tried messaging Brothers so called customer service multiple times over 2 ½ weeks through both their website and directly through email explaining the issue and that I’ve been left without any means to support myself. Despite this, they have not even acknowledged any of the emails I have sent pleading for assistance. I can only assume the contempt they appear to show towards their customers is due to either not giving a shiny s**t about them or the customer care dept has been inundated with complaints/enquiries from other customers dissatisfied with their products and services as I am. I’ve just noticed that trustpilots website asks if I would like them to notify Brother industries about this review 🤣🤣🤣🤣 - by all means you can try, but I wouldn’t expect a reply anytime soon

Do NOT buy Brother Printers! Brother installs apps on your computer that monitors your pc. You have to pay a fortune for their printer ink and they only last a few weeks. I have tried everything to print out a document and it won't due to an error message that cannot be resolved. Brother products have built-in obsolescence and exactly after two years of use Brother have disabled my printer. I will NEVER buy another Brother printer - waste of your money!

Imprimante robuste et performante. J'utilise le Service Impression PrintSmart Brother pour mon usage professionnel qui me simplifie ma gestion et me permet de maitriser mon budget d'impression.

This review is regarding my experience as a new business owner purchasing an MFC-L8900 color laser printer. I spent a while researching options - I'm a consultant that will be doing a lot of printing, both documents and color pictures, so this particular printer was in the right printer class and had good reviews. It's been such a disappointing experience. I purchased it 10/1/2021 from Staples, paid extra to have a 4 year plan added to it as I view this as a significant investment for my business. All told, paid $650. The printer has not worked properly since I brought it home. It literally took me all night to print a 400 page file. I told the printer to print, went to bed, and it was still printing when I came to the office the next morning. Started with staples customer service, they gave me some trouble shooting tips, didn't really fix the problem, I just decided I wouldn't try and print large files. I also researched on my own and purchased a powerline adapter, a device to improve my wifi connectivity in my home office. Later the printer ran out of color ink, so I switched jobs to try and run black and white letters. The printer will not allow me to print, despite instructions stating that the printer should be able to do so. Tried to purchase the right toner for it, can't find it around here and am having it shipped, but won't get it for five days. This leaves me in a situation where I'm stuck needing color ink for a job that doesn't require color. Staples customer service routed me to the manufacturer's customer service. When speaking with them, I'm getting nowhere after multiple attempts to get this resolved. The individual asked a lot of questions about what I've done so far, then told me the situation needs to be escalated. I asked how long were we thinking as I was working on something that was time-sensitive, was told later that day. The next day I received an email with "advanced troubleshooting techniques" that told me to do the things that the tech the day before had me do. Went on to say that if these didn't work, to contact customer service again. After wasting a full 24 hours at this point, I contacted Brother customer service again, the tech this time told me that they were going to escalate the issue and asked me to hold. Came back to say that they didn't have anyone working that could handle the escalation and that someone would call me within two hours. The following day, I still haven't received a call.

The work that I'm doing was time-sensitive and I actually went to Wal-mart last night and bought an HP printer so that I could finish my tasks. The fact that I was in a store buying another printer 4 weeks after buying this laser color printer because I can't get it to work is so disappointing to me. Staples tells me that I'm past the date for being able to return or exchange the printer, despite my having called every week with troubles for the printer since I bought it. Brother is not standing by their product and leaving me to just figure it out on my own.

I'm at the point where I'm thinking I'll sell this printer online at a loss and just go buy something else. The thing that stinks about that is that this is the point where my business is at its most vulnerable stage.
Farther down the road, $650 won't be a huge deal, but right now? My business requires a solid printing solution and this is clearly not it. Expensive lesson learned. I won't purchase another Brother product and I would advise anyone reading this to steer clear as well.

Best Laser Printer.
We have 2 Brother printers; both are laser, and we don't have any issues.

Himal Tech

I bought a new Brother laser printer recently and after a short time it started spilling black toner over the printouts ("toner scatter"). I bought a new black cartridge TN-247BK (3,000 page; a Brother one, but not from Brother) as suggested in the manual and swapped it with the original supplied with the printer (TN-BK, 1000 sheet). Still got the same problem so concluded it was not the toner cartridge. Contacted Brother technical support and after a bit of fault finding over the phone they sent a Brother service engineer 120 miles to my home. After a quick examination of the printer he concluded that both black toner cartridges were faulty. He fitted a new 1000 sheet cartridge and it worked O.K. He also ordered a new TN-247BK cartridge for me (free) to replace the faulty one I had bought. Excellent service.

The most rubbish products what I ever seen in electrical devices.They making jokes with human.Secondly,every device have a microwave chips which collects data and send it back for Stock market.