Cindy Latimer

I purchased a refurbished Brother laser printer and was unable to get through the wireless connection setup. The cd could not be read on my computer and I could not set up using the weblink due to not getting past the wireless issue. FINALLY I called. The wait was not too bad, about 20 min. The help I was given by CHEV was absolutely outstanding. The process was easy, she walked me through every step, was very patient with my slow computer, registered my product and was perfect in every way.