Brother Industries Reviews 250

Received a series of links to try and service my HL-L2395dw printer. making copies with black all over them. The links sent did not work. the cyustomer service which I tried before is terrrible. A lot of time spent getting no where. If I do not get some help I will not ever buy brother again. the product I have liked in the past. But I cannot get help with the issue.

Called Support - could not ever actually speak to anyone. I was connecedt to a fake voice in a French accent who said its name was Kevin. When I asked to speak to a person I recived no response and was put on hold for about 10 minutes before I gave up.

DO NOT BUY anything from this company- they obviously do not care about their customers

My printer wasn't printing from my computer. After some searching online, I found the Brother Customer Support on-line chat, got an agent, and discussed my issue. When she was stymied, she got someone else. When both were unable to solve the problem, I knew I needed to have someone on the phone, where I could sit beside my computer and printer as we spoke. I was insistent on my getting telephone assistance. Rasha, the on-line agent, said someone would phone me in a few days. And sure enough, to my surprise, the phone call came!! It took two separate long phone calls, where Auja, the agent, guided clueless me as she applied various stratagems to my computer while she tried to solve the problem; and, happily, she was finally successful! I know the frustration when a printer won't work. And the anger when you can't get help from a company after you've spent considerable money on their product, So, in Canada, anyway, try that route to get help from a Brother agent.

I have had problems with two brother colour laser printers recently and found brother support staff very arrogant with an attitude ‘we’ve got your money bad luck go away, they offer no help except go to a service centre who charge more than the printer costs before they look at it.A totally disgraceful company who l will never deal with again.
Nick McGlone (AUSTRALIA)

BEWARE! ive had brother printers for 23 years but no more. they refuse to release new drivers for their printers for customers like me with a mac computer running OS Ventura 13.4.1. so now my expensive brother printer no longer works with my mac. they are bad people. so big and so cheap. i wish them every bad thing.

If I could give no stars I would I have never had an issue with brother printers till now. Had printer for about 2 months brought for school and now says has a mechanic problem. This thing is going in the dumpster today. Their customer service isn’t worth a damn. They want me to pay for them to look at it and fix it. Going in the dumpster very disappointed with this brand.

Terrible Customer Service, took all day to get one Rep on a phone. Finally rep said my operating system is too old, not supporting the printer. It was supporting 3 days ago before I moved out of my house, and suddenly its not supporting. My operating system is the newest so its B.S. They're lazy to troubleshoot the connection. Very unreliable Service and products.

Called to set up new printer. Lady did not give me all information. Still unable to set up printer to WiFi. Directly connected it to my internet- still failed. She refused to connect me to a supervisor and said it would be tomorrow as they are busy. Horrible customer service and would not have purchased if I knew that!!

I bought a Brother J4535DW printer a week ago. It is the same model I purchased a few months ago for my office that I really liked. The printer started to occasionally make a buzzing sound with an error message about updating firmware that couldn't download. I called Brother support and the technician told me after going into my computer and the printer files that it was a problem with my computer and they would charge me $49.00 to fix it. I couldn't believe that they would charge me to fix a printer that was working but annoyingly would buzz. I told them I was going to return the printer and they offered to give me 6 months support for $29.00. I refused. I tried one more thing to fix the printer which was to download from Brother the updated driver which so far has worked to solve the problem and it was free. What a ripoff.

I was on the phone with their tech support for two and a half hours and the guy stole my information. He instructed me to make a cash app account (???) so I hung up on him. But, not before he made off with my saved information. His direct line is apparently 805 626 6466 and he calls himself "Alex".

After a few months of normal operation my Brother MFC-L3750CDW Printer stopped printing from my PC. Scans and test prints worked, printer made all the usual sounds but just wouldn't print. Got onto Brother Support who attempted to help via email but eventually escalated to a support person who called me and worked with me over the phone to successfuly resolve what seems to have been a driver conflict from an older model printer. I'm very appreciative of being able to speak with Robert ( brother support) who resolved my issue. You could say he's a big brother. Thank you.

Have had 3 brother printers, this one (MFC-J1010dw) is the last. Terrible service. Cannot speak to anyone about problems. Only had it 3 weeks and cannot get it to work like it should and no one to help. I should have read the review here first. Wish I could return it to Best Buy. I will try.

The overpriced labeller labels are bad quality and will malfunction and stop working properly.

Every Encounter I had was answered with we don't know or can't help.

They are hiding the fact that you cannot print from iPhone via NFC on their P-Touch label printers.

You call them and there is no answer a lot of the time. When you do get an answer, it is often someone who does not know much and does not speak useful English and cannot get hold of a supervisor.

Hopeless and helpless

I have owned Brother MFC-7360N, black and white laser copier/printer for about ten years and I have owned a Brother HL-3150-CDW for about six years.
The black and white printer has been reliable and scans and prints to a high standard. When I have had problems, these have been solved by searching on-line for solutions.
Technical Support for these products is non-existent. Having managed without technical support with the black and white machine, I bought the duplex-colour-laser 3150 expecting to get-by in a similar way; but, now it is throwing problems regularly and, after about 3,000 pages, I expect to recycle it rather than spend money trying to fix it.
A call to Brother Technical Support will begin with a strange, disrespectful, conversation, where you will be accused of using non-original 'compatible' cartridges. I have always used genuine Brother cartridges. Stating this will result in further attempts to persuade you tell the truth.
Let me assure you that, even if you manage to get the person on the other end of the phone to accept that you are telling the truth, you will never be referred to a person with technical knowledge of your machine.
Ring technical support and be humiliated, if you like; but, you will not get help.
I have just spent £450 on a Canon photo printer. My expectations are modest and I am pleased with the results at the moment. I have had a Canon IP-110 battery-operated printer in my work-van for the last six years and it has never given any trouble, so I am optimistic. I have never needed to contact Canon technical support.

Recently bought a printer that would not connect. I spent hours following all installation instructions, trouble shooting, online trouble shooting guides and it would. It connect. I reached out to what they call “customer service” through email because their phone hours are only available when I’m working.

They simply told me to call. I told them their short east coast business hours were not convenient and I can’t miss work to trouble shoot a printer. Their response was to tell me to call them. I also. Stated why that wouldn’t work and their hours don’t work for those on the west coast.

They suggested checking my settings. All were fine. I had a friend bring their (different brand) printer over - it connected immediately. Took my laptop to a friends, connected to Wi-Fi and was immediately able to connect with their printer.

I responded with this information and they again said I’d need to call (and miss work). I again stated the hours were not doable (closing at 2:30 PM pst).

They then simply closed my ticket. No support at all. Can only help over the phone m-f east coast business hours. Horrible support.

I really like the Brother Printer line. However, if you have a problem, be ready to spend time on hold waiting for an Agent. Of course, that is after the Chat being a waste of time if your issue isn't listed. An offer to leave a number for a callback is another waste of time. I sat home all day trying to talk to an Agent and the call never came. AND, make sure you have the right browser to print a label to recycle a tone cartridge! After 3 attempts I would have to change my browser (the same one that I registered the printer with) which I didn't choose to do.....the result? The cartridge hit the landfill. Their programmers need to accept any legitimate browser. (Even the Agents, when you finally reach one, are not permitted to email a label. All needed info to do this was included on registration of printer!!!!!

DO NOT BUY FROM THIS HORRIBLE COMPANY. They sell a printer which supposedly works with a Macbook M1 Pro, but of course because they are stuck in the 1990s it did not. After troubleshooting for 2 hours with a tech, there was nothing that could be done, so naturally, a return was requested. I just received the notice of return and apparently I have to pay for shipping their piece of trash product back to them.

This is the last Brother product I will ever buy. Their products suck and end up as paper weights way before they should. Plus, the customer service is terrible.

Additionally, they are saying they can deny the return if the product isn't completely saleable when it arrives to their warehouse. It is your fault I am having to return this piece of trash. If you were actually Mac compatible like you claim to be, this wouldn't be a problem. This includes an original packing slip, which was not included in the box when I received it. Additionally, it was in a box that was way too big for the item and it was rattling around in the box when it was delivered because they didn't use any packing materials to keep the product safe.

This company deserves a total boycott. Do not buy from them!! You are the worst company ever!