I have owned Brother MFC-7360N
I have owned Brother MFC-7360N, black and white laser copier/printer for about ten years and I have owned a Brother HL-3150-CDW for about six years.
The black and white printer has been reliable and scans and prints to a high standard. When I have had problems, these have been solved by searching on-line for solutions.
Technical Support for these products is non-existent. Having managed without technical support with the black and white machine, I bought the duplex-colour-laser 3150 expecting to get-by in a similar way; but, now it is throwing problems regularly and, after about 3,000 pages, I expect to recycle it rather than spend money trying to fix it.
A call to Brother Technical Support will begin with a strange, disrespectful, conversation, where you will be accused of using non-original 'compatible' cartridges. I have always used genuine Brother cartridges. Stating this will result in further attempts to persuade you tell the truth.
Let me assure you that, even if you manage to get the person on the other end of the phone to accept that you are telling the truth, you will never be referred to a person with technical knowledge of your machine.
Ring technical support and be humiliated, if you like; but, you will not get help.
I have just spent £450 on a Canon photo printer. My expectations are modest and I am pleased with the results at the moment. I have had a Canon IP-110 battery-operated printer in my work-van for the last six years and it has never given any trouble, so I am optimistic. I have never needed to contact Canon technical support.
January 21, 2023
Unprompted review