Printer? Good....Customer Service? Not
I really like the Brother Printer line. However, if you have a problem, be ready to spend time on hold waiting for an Agent. Of course, that is after the Chat being a waste of time if your issue isn't listed. An offer to leave a number for a callback is another waste of time. I sat home all day trying to talk to an Agent and the call never came. AND, make sure you have the right browser to print a label to recycle a tone cartridge! After 3 attempts I would have to change my browser (the same one that I registered the printer with) which I didn't choose to do.....the result? The cartridge hit the landfill. Their programmers need to accept any legitimate browser. (Even the Agents, when you finally reach one, are not permitted to email a label. All needed info to do this was included on registration of printer!!!!!
December 28, 2022
Unprompted review