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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are particularly satisfied with the quality and the perfect fit of the products, highlighting that they often surpass the originals. Consumers also appreciate the wide range of options available and the possibility to personalize their orders. However, some people reported issues with their orders and the company's contact service. Some reviewers mentioned delays in delivery and a lack of communication regarding the status of their orders. The opinions on the delivery service are quite diverse, with no clear consensus.

Based on these reviews

Rated 4 out of 5 stars
Verified

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solv... See more

Rated 4 out of 5 stars
Verified

Great customer comms, good quality items with a wide choice of finish and quality. Sometimes the factory doesn’t make the correct mats but in each instance the customer service to rectify is great

Rated 4 out of 5 stars

Edit 2: mat finally arrived and it fits perfectly. If only I hadn't had a 3 month delay! Better late than ever tho, 4 stars for fixing the issue. Edit 1: after sending an email to cancel the ord... See more

Rated 4 out of 5 stars
Verified

Excellent quick service. However the mounting clips were broken on arrival which could have been due to delivery.

Rated 5 out of 5 stars
Verified

The experience was great from ordering to fitting which I just finished - Very pleased with the result - I have some questions but I'm sure their post sales will be as good as their pre-sales - Great... See more

Rated 2 out of 5 stars
Verified

The holes drilled in the mats do not match the pegs on the floor panel of the car. The mats were CORRECTLY selected and fit the foot well, but because the anchoring holes don’t lineup they don’t si... See more

Rated 5 out of 5 stars

Great quality products, bought floor mats, seat covers and a boot cover. Only thing is the boot cover slightly too big in some areas, but fits good enough and very pleased with the quality. Seat cover... See more

Rated 5 out of 5 stars

Third boot liner from Simplycarmats and another excellent product/service. Have now bought liners for Volvo XC90, Tesla Model Y and Volvo XC60 and they are excellent because the attention to detail in... See more

Rated 5 out of 5 stars

Good advice for what mats to get. Great service, very helpful. Brilliant seller contact. Brilliant quality mats, perfect fit. Even quicker despatch than originally planned. Would fully recommend th... See more

Rated 5 out of 5 stars
Verified

Really good service - checked out the boot using photos and the liner arrived really quickly thereafter any it is well made and fits like a glove.

Rated 5 out of 5 stars

I recently bought a new car and was looking for a high end quality boot liner when I came across simplycarmats. I placed my order. Shortly after placing my order, and forwarding several photos, I was... See more

Rated 5 out of 5 stars

Great quality mats delivered quickly and efficiently. Quality of the mats and sizing was perfect and look brilliant in the car. Was kept informed of delivery updates along the way. Will definitely... See more

Rated 5 out of 5 stars
Verified

Finding the correct mats for a friends vehicle as a gift was a nightmare but after contacting the company by e-mail their response was immediate and answered my query. I was then able to order the co... See more

Rated 5 out of 5 stars
Verified

I ordered the wrong mats for my vehicle. Completely bmy fsult. The guys there , Dan and Jeff sorted it out and resent correct ones even got me to template my vehicle so the replacements were definitel... See more

Rated 5 out of 5 stars
Verified

Ordering on site was good but had issue with no email confirmation but after I messaged them they replied quickly and sorted it out. Item ordered was a full boot liner which was a great fit and good q... See more

Rated 5 out of 5 stars
Verified

Excellent product that fit perfectly in the car. The boot liner is worth the extra money to provide total coverage & snug fit. Timely & informative communication … the whole process & product exceed m... See more

Rated 5 out of 5 stars

These mats were very good both in quality and fitting. Its been the best £54 I have spent on this car. Would recommend this company and would use again with no hesitation. 1983 Citroen 2CV Char... See more

Rated 5 out of 5 stars
Verified

My boot liner arrive on Saturday 2nd November, not had time to fit it due to weather, Have unpacked it, looks well made, looking forward to fitting in my car

Rated 5 out of 5 stars

The car mats were delivered in good time and looked great. Unfortunately the factory had made the holes to large for the floor grommets. I got in touch via email and was able to sort it out quickly. T... See more

Rated 5 out of 5 stars
Verified

I had a query on a boot liner, the team were so helpful, making sure I got exactly what I was after. The cover is really well made and fits perfectly. Arrived fairly quickly. Definitely worth the mone... See more

Rated 5 out of 5 stars
Verified

Bootliner for my Audi E-Tron is great , really good fit , very secure due to lots of velcro , really thick and strong material , bumper flap works well , very impressed with it .

Rated 5 out of 5 stars
Verified

Excellent company to deal with and lovely quality product. When I experienced problems ordering online, they responded to my emails immediately and followed up with a phone call, resolving the issue i... See more

Rated 5 out of 5 stars

I ordered a set of front and rear mats for my van. Upon delivery, I noticed that the wrong rear mat had been sent (a 2-piece mat was deliverd when a 1-piece was ordered). I was also missing... See more

Rated 5 out of 5 stars
Verified

Came across an idea for a last minute Christmas present for someone who had no mats. Came across simplycarmats and saw they did the model. Not only that but you could personalise them too. I wasn’t su... See more

Rated 5 out of 5 stars
Verified

Great product. Literally customised to the car. Great advice when buying as well. Asked the right questions so we got the right product in terms of the choices that were available.

Rated 5 out of 5 stars
Verified

Service was almost too quick. I discovered my car had mats already installed, and I tried to cancel the order, but was unable to do so. So I am happy because these mats are better than those already... See more

Rated 5 out of 5 stars
Verified

Excellent - a perfect fit and locating holes in all the right places. Highly recommended for Audi A2 and probably other makes as well.

Rated 5 out of 5 stars
Verified

When we emailed they replied quickly , they answered all our questions. They delivered when they said they would . The product looks good and feels good , can't tell what it wears like still waiting... See more

Rated 5 out of 5 stars
Verified

Great service and quick delivery. The boot liner fitted perfectly and was easy to install. Very happy with the quality of the product.

Rated 4 out of 5 stars

The mats took a while to arrive (that’s the only reason for four rather than five stars) but I am very happy with them. They look great and fit perfectly onto the studs on the floor of my Volvo... See more

Rated 5 out of 5 stars
Verified

Really helpful and responsive pre-sale service. Boot liner fits my X3 perfectly.it will be a shame to get it dirty.

Rated 2 out of 5 stars
Verified

Although they are nice quality mats I would have expected that they would have had the fittings for the locator pegs.

Rated 5 out of 5 stars
Verified

The mats are excellent quality and very well made. Arrived quickly considering they are made to the customers specifications. Only criticism is the lack of communication with the seller, no email or t... See more

Rated 5 out of 5 stars

Excellent quality car mats and the fit is perfect. The logo stitched on makes them look very authentic. The material feels very good quality so I expect them to last. Took a little longer than expe... See more

Rated 2 out of 5 stars

Mats came eventually around 2 weeks later but there was 0 communication whatsoever except for one confirmation email which was in the Junk folder and it never updated despite saying it would. The mate... See more

Rated 5 out of 5 stars
Verified

Mats arrived yesterday and I have to say I was delighted with them! I had previously bought the “original” mats from Hyundai but they developed holes quite quickly so needed replaced. Pleased that I b... See more

Rated 3 out of 5 stars
Verified

The mats look fine. However, some of the sockets in the two front mats had fallen out during delivery, and were very difficult to fit back in manually. A further problem is that the mats' socket holes... See more

Rated 5 out of 5 stars

Hi I’ve just received the mats I ordered for my E class convertible. I found simplycarmats at random via a web search and decided to take a chance on ordering but have been really impressed by... See more

Rated 2 out of 5 stars

My order took longer than the quoted 5-10 days. Quality wasn't what I was expecting as I paid £60 for the rubber liner, when it's actually a cheap thin plastic. Communication with SCM wasn't great f... See more

Rated 3 out of 5 stars
Verified

Matts were great and perfect for model of car. Making contact regarding delayed delivery would have helped with confidence using this company for the first time. Things are difficult in these times... See more

Rated 5 out of 5 stars
Verified

Honestly the website pretty straightforward, although I wanted a basic car mat there are plenty of options to choose from which I really liked. The quality of the product is amazing for the p... See more

Rated 5 out of 5 stars

Very pleased with this Company. The car mats I ordered online fit perfectly and the online ordering system was clear and precise. They took about a week to come after ordering, but they are manufactur... See more

Rated 4 out of 5 stars
Verified

Product looks to surpass the genuine Volvo mats. Notifications throughout were timely and appropriate. Delivery was a more reasonable timeline. However one star deducted as parcel was open on deliv... See more

Rated 2 out of 5 stars

Boot liner eventually arrived, but all my email and website chases in the intervening period were completely ignored, leaving me to imagine I'd been scammed. No address or phone number on website ma... See more

Rated 2 out of 5 stars

No phone number to contact this company, and no tracking number given to track mats. 7 days after paying via Pay Pal there are no mats, and no one is responding to emails asking for tracking numbers e... See more

Rated 2 out of 5 stars

Don't waste your money. I ordered "Super Deluxe" mats and a boot liner for my BMW 525d. I expected a decent, thick pile but when they arrived they are thin and cheap looking. I'd dread to think wha... See more

Rated 5 out of 5 stars

Credit where credit's due, ordered some mats for a Mercedes V class, didnt expect them to arrive in a hurry, when arrived 10 days later, i'm more than pleased, good quality and the right price. I'll... See more

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Company details

  1. Car Accessories Store

Information provided by various external sources

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Contact info

3.8

Great

TrustScore 4 out of 5

951 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars
Verified

Absolutely 1st Class from start to…

Absolutely 1st Class from start to finish !.
Excellent communication from the moment I ordered , acknowledgement & then a query from themselves regarding my order . They wanted to double check the configuration of my boot prior to production . This was late on a Saturday afternoon. I was then informed it would be 8-10 working days . Ok I thought that’s not to bad for something ‘bespoke’. Imagine my surprise when four days later I get a text from the courier saying my parcel would be delivered that day .
Fitting was easy and it fits absolutely perfectly. I went for the ‘quilted’ finish with bumper flap for extra protection. A bit extra but well worth it , stops scratches on the bumper when the dog jumps in & out .
It really does look superb !😊. Just a shame it’s going to get muddy paws all over it in the coming months, but I guess that’s what it’s designed for ! 😉.
Overall , one very pleased customer. I’ve no hesitation in recommending this company or product 👍.
Thank you once again

September 19, 2025
Rated 1 out of 5 stars

Issue resolution

Hi,

Please can someone in sales contact me. I’ve been advised my emails are going into spam and your contact number 01827 312322 is not in service I’m struggling to think how I can contact you. I would really like the issue of the misfitting van mats to be resolved please.

Many thanks

September 26, 2025
Unprompted review
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Rated 4 out of 5 stars
Verified

Excellent product, well finished

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solved and we now have an excellent liner that fits as expected. The process did take a little while as there didn't appear to be a UK phone number to speak to people. However the company responded well to my emails so it wasn't a problem but might put some off.

August 20, 2025
Rated 1 out of 5 stars

Ordered a boot mat for my new transit…

Ordered a boot mat for my new transit custom but the fitment was terrible! contacted Simply Carmats to which their response was my van was missing trims although you could clearly see that it was cut wrong. Upto a few inch`s out at some places.

September 19, 2025
Unprompted review
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Rated 1 out of 5 stars
Verified

Not as advertised

What I received was not what was advertised they took it back and made some changes still wouldn’t fit as per their pictures wouldn’t take it back without pictures then their email would not accept my pictures
This is cheap cr*p avoid

June 21, 2025
Rated 5 out of 5 stars
Verified

Really good service

Really good service - checked out the boot using photos and the liner arrived really quickly thereafter any it is well made and fits like a glove.

August 16, 2025
Rated 5 out of 5 stars
Verified

When we emailed they replied quickly

When we emailed they replied quickly , they answered all our questions. They delivered when they said they would . The product looks good and feels good , can't tell what it wears like still waiting for car to be delivered.

August 11, 2025
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Rated 5 out of 5 stars
Verified

Extremely helpful

I had a query on a boot liner, the team were so helpful, making sure I got exactly what I was after. The cover is really well made and fits perfectly. Arrived fairly quickly. Definitely worth the money

July 25, 2025
Rated 5 out of 5 stars
Verified

Great product!

Great product. Literally customised to the car. Great advice when buying as well. Asked the right questions so we got the right product in terms of the choices that were available.

July 6, 2025
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Rated 1 out of 5 stars

I ordered car mats for a VW Touran 2025…

I ordered car mats for a VW Touran 2025 model. Simple carpet mats in black with a black trim. However, i have only received 4 mats(front and middle row) but not the back row. The selection i made clearly states 5 mats. I have used their own website to make contact(twice) and have now emailed(twice) and no reply at all never mind 'we're looking in to it. Nothing. The telephone number i found sounds disconnected. This is'nt customer service.......

July 17, 2025
Unprompted review
Simplycarmats logo

Reply from Simplycarmats

Dennis, we did reply to your email yesterday. The mats you picked clearly show 4 mats in the image and the product page states This product is a Set of 4 mats. You have been sent the correct product. Unfortunately we don't have a 5-piece pattern that includes the 3rd row for your year range.

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