The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solv... See more
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Review summary
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Based on these reviews
Company details
Information provided by various external sources
Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.
Contact info
United Kingdom
- sales@simplycarmats.co.uk
- simplycarmats.co.uk
Replied to 20% of negative reviews
Typically replies within 24 hours
excellent communication
excellent communication, delivered in quick time and fit and look perfect
Very helpful in assisting me to pick…
Very helpful in assisting me to pick the correct option. Many thanks for prompt response and advice. Highly recommended. Tom
Absolutely 1st Class from start to…
Absolutely 1st Class from start to finish !.
Excellent communication from the moment I ordered , acknowledgement & then a query from themselves regarding my order . They wanted to double check the configuration of my boot prior to production . This was late on a Saturday afternoon. I was then informed it would be 8-10 working days . Ok I thought that’s not to bad for something ‘bespoke’. Imagine my surprise when four days later I get a text from the courier saying my parcel would be delivered that day .
Fitting was easy and it fits absolutely perfectly. I went for the ‘quilted’ finish with bumper flap for extra protection. A bit extra but well worth it , stops scratches on the bumper when the dog jumps in & out .
It really does look superb !😊. Just a shame it’s going to get muddy paws all over it in the coming months, but I guess that’s what it’s designed for ! 😉.
Overall , one very pleased customer. I’ve no hesitation in recommending this company or product 👍.
Thank you once again
The experience was great from ordering…
The experience was great from ordering to fitting which I just finished - Very pleased with the result - I have some questions but I'm sure their post sales will be as good as their pre-sales - Great company to work with
Issue resolution
Hi,
Please can someone in sales contact me. I’ve been advised my emails are going into spam and your contact number 01827 312322 is not in service I’m struggling to think how I can contact you. I would really like the issue of the misfitting van mats to be resolved please.
Many thanks
Quality was good, didnt fit just right.
Quality was good, but they just didn't fit properly.
Excellent product, well finished
The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solved and we now have an excellent liner that fits as expected. The process did take a little while as there didn't appear to be a UK phone number to speak to people. However the company responded well to my emails so it wasn't a problem but might put some off.
Ordered a boot mat for my new transit…
Ordered a boot mat for my new transit custom but the fitment was terrible! contacted Simply Carmats to which their response was my van was missing trims although you could clearly see that it was cut wrong. Upto a few inch`s out at some places.
Not as advertised
What I received was not what was advertised they took it back and made some changes still wouldn’t fit as per their pictures wouldn’t take it back without pictures then their email would not accept my pictures
This is cheap cr*p avoid
Really good service
Really good service - checked out the boot using photos and the liner arrived really quickly thereafter any it is well made and fits like a glove.
Well made and fits well
When we emailed they replied quickly
When we emailed they replied quickly , they answered all our questions. They delivered when they said they would . The product looks good and feels good , can't tell what it wears like still waiting for car to be delivered.
Extremely helpful
I had a query on a boot liner, the team were so helpful, making sure I got exactly what I was after. The cover is really well made and fits perfectly. Arrived fairly quickly. Definitely worth the money
Great products brilliant service
Great product!
Great product. Literally customised to the car. Great advice when buying as well. Asked the right questions so we got the right product in terms of the choices that were available.
Great service and quick delivery.
Great service and quick delivery.
The boot liner fitted perfectly and was easy to install.
Very happy with the quality of the product.
I ordered car mats for a VW Touran 2025…
I ordered car mats for a VW Touran 2025 model. Simple carpet mats in black with a black trim. However, i have only received 4 mats(front and middle row) but not the back row. The selection i made clearly states 5 mats. I have used their own website to make contact(twice) and have now emailed(twice) and no reply at all never mind 'we're looking in to it. Nothing. The telephone number i found sounds disconnected. This is'nt customer service.......

Reply from Simplycarmats
Good product and good service
Good product and good service. Communication could be better.
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