Lucas juggled multiple chat sessions, and was with me on and off for about 4 hours total to resolve DNS setting issues. His knowledge and professional approach was welcomed.
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Compose stunning emails in a heartbeat. Our intuitive drag & drop editor allows you to create newsletters without any HTML knowledge. We will take care of email delivery. We go to great lengths to ensure that every email reaches its recipient so that you can focus on creating amazing newsletters. Analyze and improve your email campaigns. We have developed a powerful campaign analysis platform so that you can make the right email marketing decisions as easily as possible.
Contact info
Lvivo 25, 09332, Vilnius, Lithuania
- support@sender.net
- sender.net
Replied to 12% of negative reviews
Typically replies within 2 weeks
Good Team
Lucas was incredibly helpful and patient while assisting me with my DNS and email authentication setup. He guided me step by step, explained everything clearly, and made the whole process so much easier. I really appreciate his professionalism and quick responses — great support experience overall!
I got quick support from Malissa using…
I got quick support from Malissa using the online chat. Thank you.
Patient support staff
Malissa was very patient, efficient, and helpful in working out some DNS confusion that I had.
I got stuck with a missing DKIM record
I got stuck with a missing DKIM record. I was using cloudflare. It was complicated. Michael explained it all to me over chat and I am now back to sending emails!
Sender.net is one of the top email providers
Sender.net is one of the top business email providers available. Michael was super responsive and helped me with the Files that were needed to send my emails and authentication for domains, which can be confusing to say the least. Their customer service is top-notch and always fast and responsive. Thank you for the great service you provide.
The support is so helpful
The support is so helpful! Thank you so much to Malissa who helped me today. I had so many questions. I'm not very techy, but Malissa helped me find everything I needed very quickly so that I didn't get stuck. Thank you Malissa!
I had a DNS challenge and was unable to send an email campaign
I had a DNS challenge and was unable to send out an email campaign. Lucas carefully troubleshooted the challenge, guided me through, and everything was resolved. He is patient, knowledgeable and solution-oriented. He is good!
Melissa was more than helpfull
Melissa was more than helpfull.
Now that's what I call effecient Tshoot session WOW !!! just WOW !!
Reliable platform, but slow support for loyal customers
I’ve been a long-time Sender user and generally find the platform stable and effective for managing campaigns.
However, recent support interactions have been slower than expected. My initial inquiry went unanswered for over a week, and when I followed up regarding a loyalty discount, I was told the offer only applied after a review was published on G2, a process that takes several business days. This delay directly impacted a time-sensitive campaign.
Sender remains a solid product from a technical standpoint, but the support response time and lack of consideration for existing, long-term customers could be improved.
Excellent support from Malissa
I had an issue with setting up SPF and DKIM records, and Malissa from Sender.net support was incredibly helpful!
She guided me step by step with clear instructions until everything was properly configured.
Excellent support experience — thank you, Malissa!
Great for Email Marketing
Great company to deal with for email marketing! The interface is highly functional, it comes in as a great price point, and their customer service is fantastic! Highly recommend
First class help
Superb support from Malissa today. I was having trouble configuring sender and my server settings. Malissa was immediately available (it's a Saturday!!) and was very efficient in helping walk through the changes.
Really - top notch support.
Not only an excellent service with…
Not only an excellent service with prices better than competitors, but also a fantastic customer service, the agent truly helped me to resolve my issue quickly. Recommended
Great Support from Skylar at Sender.net
I had an issue with my DNS configuration, and Skylar from Sender.net resolved it quickly and professionally. She understood the problem right away and guided me step-by-step until everything was fixed. I really appreciate her patience and expertise — she truly knows how to solve issues efficiently. Excellent customer service!
Paid for the full year package
Paid for the full year package, after few months, they have suspended the account without explanation, no response for emails. Pathetic service, never use them again. No refund either. Taken the funds for the service not provided.
My query was solved so fast ..
My query was solved so fast ... like blinking your eyes.
Highly recoomened.
Extremely supportive team member…
Extremely supportive team member "Malissa", guided me one by one step and resolved by issue. Thanks Malissa for all your help
Customer Service by Lucas was super…
Customer Service by Lucas was super quick and helpful. Really great product with awesome service.
Had an issue with a SPF domain entry…
Had an issue with a SPF domain entry thing.
Veronica was super helpful, highly recommend Sender for e-mail marketing,
thanks, Jason
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