Patient support staff
Malissa was very patient, efficient, and helpful in working out some DNS confusion that I had.
October 15, 2025
Unprompted review
Michael Bradt
United States
Reviews
Review of Sender
Review of ThriftBooks
Review of Bluehost
No loyalty in return
I'm absolutely infuriated with them. I'd been a loyal client for nearly 20 years with several sites, and they shut down one of my sites with no warning. I happened to check my own site to look something up only to discover that it was offline for who knows how long. I was forced to quickly renew hosting to get my site back up, and I specifically asked the customer service rep if I could cancel my hosting once I transferred away from Bluehost. She specifically said I could cancel within 30 days. I just called today to cancel, and they said the policy is only for new customers. Then the customer support person should have KNOWN that. I'm pulling my half dozen sites off there. Do not use this once-great company.
May 25, 2023
Unprompted review
Reply from Bluehost
Hi Michael,
It's unfortunate to hear this happened while you were working with Bluehost. We will definitely be looking into this to figure out who gave you the misinformation and train them accordingly. Thank you for bringing this to our attention.
Marissa
Customer Advocate at Bluehost
Review of TicketSales.com
$198 worth of tickets cost $262
$99/ticket for two tickets amounted to $262! $64 of "convenience"? For what? An automated system sending out a PDF? What an absolute joke and a scam. It's not even worth going to events anymore unless you can purchase tickets directly from the box office.
March 30, 2022
Unprompted review
Reply from TicketSales.com
Hi Michael, please send us your name, email, and order # via private message so we can address your issue. We appreciate all our fellow fans and want to help during these difficult times. Thank you.