Lucas juggled multiple chat sessions, and was with me on and off for about 4 hours total to resolve DNS setting issues. His knowledge and professional approach was welcomed.
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Company details
Written by the company
Compose stunning emails in a heartbeat. Our intuitive drag & drop editor allows you to create newsletters without any HTML knowledge. We will take care of email delivery. We go to great lengths to ensure that every email reaches its recipient so that you can focus on creating amazing newsletters. Analyze and improve your email campaigns. We have developed a powerful campaign analysis platform so that you can make the right email marketing decisions as easily as possible.
Contact info
Lvivo 25, 09332, Vilnius, Lithuania
- support@sender.net
- sender.net
Replied to 12% of negative reviews
Typically replies within 2 weeks
Great support!
The platform is straightforward and easy to use. I had an issue with a video upload but I reached out on the chat and Skylar was very helpful fixing the issue. It's so nice to find quick helpful customer support in real time over chat.
Chat Support for the SENDER tool is great.
Lucas juggled multiple chat sessions, and was with me on and off for about 4 hours total to resolve DNS setting issues. His knowledge and professional approach was welcomed.
Great support from Sender.com
Malissa from Sender.com was extremely patient and helpful and resolved my issue there and then. I am impressed and grateful. Just starting out with Sender as my email platform and an experience like this is very reassuring.
Malissa was very helpful and helped me…
Malissa was very helpful and helped me resolve my issue in less than 10 minutes
I have just switched from Mailjet to…
I have just switched from Mailjet to Sender. So far, so good. I had issues with the domain setup, and Michael helped me fix it quickly via live chat.
Veronica was spot on and knew exactly…
Veronica was spot on and knew exactly what the issue was and it was resolved in less than 5 minutes!
Technical issues related to my domain - Resolved fast and professionally
I had a technical issue related to my domain. On the Sender website, I had the option to chat with someone in real time (although I am in Europe and it must be early morning in the US) - and in a short chat /text conversation SKYLER resolved a very technical difficult problem, I am blown away by the level of service and how fats it was resolved. I am infinitely grateful and my subscribers too.
I can certainly recommend this company…
I can certainly recommend this company . Their system is easy to use, and when I had a problem (and I've only ever had one!) it was resolved very quickly. Very efficient service, and super friendly attitude.
Michael helped set the Domain Records
Excellent support with domain verification
I had an issue verifying my domain and reached out through the chat. Skyler from the support team helped me step by step throughout the entire process until we managed to solve it. The technical support was very good — patient, clear, and reliable. I really appreciated having someone guide me until everything was properly set up.
Quick and with clear answers
The service is great! Skyler helped me really well! Quick and with clear, good answers.
Sender.net (Malissa)
Received some awesome tech help from Sender.net! Malissa was patient and walk me though what I needed to get some txt records set up. Thank You!!!
We are using Sender.net for a few years…
We are using Sender.net for a few years and it works great!
We contacted Support to make sure we are doing the correct settings and they helped me, fast and no hustle.
Michael was very helpful
Michael was very responsive and friendly in helping me out, out of office hours. This just adds to the nice user experience with sender.net
Pretty straightforward to set up
Pretty straightforward to set up. Had a few issues figuring our some tech stuff but I reached out on the chat and Skylar was very helpful in getting me set up and fixing bugs. Designing my first email campaign, and uploading subscribers was very easy. I have yet to send my first campaign - hopefully it will be as smooth as the set up.
Great support thanks Lucas
I had a problem with sending so i…
I had a problem with sending so i connected through the chat. Skylar helped me out in a matter of minutes! Perfect now everything weems to work fine.
Skylar from the Sender helpdesk helped…
Skylar from the Sender helpdesk helped me out quickly and clearly. Super helpful!
I've been using Sender for a couple of…
I've been using Sender for a couple of years now. The team has been very helpful and Lucas has been excellent at giving simple and clear explanations on how to solve my issues.
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