Lucas juggled multiple chat sessions, and was with me on and off for about 4 hours total to resolve DNS setting issues. His knowledge and professional approach was welcomed.
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Company details
Written by the company
Compose stunning emails in a heartbeat. Our intuitive drag & drop editor allows you to create newsletters without any HTML knowledge. We will take care of email delivery. We go to great lengths to ensure that every email reaches its recipient so that you can focus on creating amazing newsletters. Analyze and improve your email campaigns. We have developed a powerful campaign analysis platform so that you can make the right email marketing decisions as easily as possible.
Contact info
Lvivo 25, 09332, Vilnius, Lithuania
- support@sender.net
- sender.net
Replied to 12% of negative reviews
Typically replies within 2 weeks
Very kind and supportive
I needed a help to reactivate my account and sender's operator Malissa was very kind and supportive and solve my problem within minutes. I am very happy about the whole process.
Quick Tech Support
I'm a new user and got a server error when I tried to send my first email. I contacted support, and Lucas was great. I was surprised by the quick response, and the problem was fixed in under 15 minutes! Blew me away!
Simply the best!
Incredible service with some of the quickest and best customer support of any business I've experienced. Not sure why more people don't use Sender, I far prefer it to Sendinblue or Mailchimp. Can't recommend enough!
Human Customer Support was Immediate.
Customer support is immediate. I recently joined Sender, needed a little help, and was met with Skylar, a customer service human, serving me in kind, and with a succinct approach. This is the polar opposite of previous email providers, who charge a lot more for little to no immediate customer service. Worth all five stars.
Problem Solving Stars
My issue was that the email wasn't being sent to many of my subs! I sent a message to Skylar and she helped me out in seconds. Now my emails are all being sent and I am very happy. Thats what we want, customer service!
Awesome service received from Michael…
Awesome service received from Michael today.
Great onboarding and customer service
Great onboarding and customer service. Switched from Mailerlite to Sender. Skylar really helped us well.
Had an issue that was sorted out…
Had an issue that was sorted out immediately by Malissa. Great service!
Skylar was super helpful and very…
Skylar was super helpful and very patient. He answered all of my questions, waited until I understood and overall, made my experience today a very friendly one.
Highly recommended. Cat
Excellent customer service
Excellent customer service. The platform is very similar to MailerLite, but I found it easier to navigate.
When setting up my account I ran in to…
When setting up my account I ran in to some minor issues but for the life of me I couldn’t find the info I needed.
Lucas the customer support guy helped me out with clear quick communication.
Skylar was very helpful in assisting me…
Skylar was very helpful in assisting me understand how to setup and execute my campaign on the platform. Needed that extra help to get things moving in the right direction. Will engage again, if any other questions arise. Great customer experience and provided information to solve my setup/configuration problem.
Excellent platform + outstanding support from Skylar
I’m impressed with how quickly I got productive on Sender. The editor is intuitive, scheduling is straightforward, and our first campaign delivered well. I ran into a plan/limits question and Skylar went above and beyond—explained everything in simple steps, shared best practices (authentication/warm-up), and followed through until I was confident. Great value, great deliverability, and truly exceptional customer care. Thanks, Skylar! ❤️
Very quick response on the live chat
Very quick response on the live chat. Professional service and resolved by Skylar. Who couldn't be more helpful.
Good support from Sender
HI! Skylar helped us promptly to solve some technical issues with our account. Thank you very much for this!
Loving it!
Just moved from Mailchimp as Im small and have less than 2,500 subscribers which mail chimp want to charge £20 a month for.
Just setup with Sender and used the support, wow! Superb and easy setup and migration even I could manage - although Veronica at support was super fast to reply and explain everything very simply for me - worked a treat!
Knowledge of the product and…
Knowledge of the product and friendliness in her manner. Great job Malissa!
Malissa deserves 5 stars
Malissa was so thorough, patient, and clear! I'm so grateful for her help!
Chat Support
Sender chat support is almost instant reply and actions. Please keep it up
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