Moosend Reviews 75

Signed up for a trial, logged in and then got tied up for the day. Later that night I login to my email and my trial is over. I reply requesting further explanation, and no response.

Very approachable, easy to contact. Use them for the last 3 years with no issues at all. Automation workflow is well built

Pure scam. avoid

Couldn't even get pricing. I made an enquiry and received an email from someone at Moosend quite promptly (and encouragingly) asking for some basic details so they could provide pricing. I replied with the requested detail within 30 mins and then... nothing. I followed up on 3 separate occasions over a week to chase up the pricing and never heard back. Not one reply. I guess they don't need new business.

Technical issues can be like rocket science when trying to get your website up-and-running, and increasingly so. I just needed to get back to business. Thankfully Rashid was there to help me figuring out this and that record, explaining things plainly and thoroughly. You won't find this type of service anywhere else.

This is to underline the great collaborative work and results oriented of Rashid, a member of their delivery team. He planned with us a very challenge delivery of more than 1 million email to be sent in a restricted window with no flexibility. he made himself available and tackle all the challenges masterfully. we could not have done it without it. we appreciate Moosend too. we change to their emailing platform a year ago and we would not go back. their delivery team and collaborative approach is a main reason.

amazing service and strong market penetration. I have tied all the service companies in the mass mail business to promote my yoga retreats. I have seen quick results and strong engagement with my current members and potential customers. The features are developing day by day , keeping my list in high interest.

Super friendly support, always delivers!

The thing with moosend is tricky. On the one hand the email sending etc. runs okay.

On the other hand it has massive and severe technical bugs: They delete your data without telling you.

I will give just one example:
You have created a custom field in my mailing list to store some important user information there. At some point I renamed the custom field only to find out that ALL values of this custom field got deleted.
And there is not notification. I only found out much later. All data gone.

And this is the second time that I found sth like this. I don't even dare to think about what other kinds of bugs they have.

Moosend provides a range of templates and tools that allow you to easily create your campaigns.

I've been using it for three years, and I plan to continue using it indefinitely.

Moosend has proven to be a game-changer in the world of email marketing. As a company, they offer a powerful yet intuitive platform that caters to businesses of all sizes, making it easier to create, manage, and analyze email campaigns effectively.

As a nonprofit, pricing and ease of use are crucial for us. We switched from Mailchimp because we were looking for a more affordable solution, and we were pleasantly surprised to see that Moosend doesn't lack in anything. In fact, we were able to migrate our lists and templates, and send our first campaign in one day! The platform is intuitive and we haven't faced any issues. And the support team has been around with recommendations to further improve our newsletters (thank you, Sarah!) Overall, we're very happy with our choice and highly recommend Moosend to any org looking for an affordable and reliable solution!

I'm extremely pleased with the support I received from Moosend staff. They were knowledgeable, professional and definitely went the extra mile to help me. I recommend them without reservation.

I have been using Moosend for 8 years. Very reliable and excellent tool which is easy to use for a great price.

It's a trustworthy email marketing tool, but the more important for us is that the online support is really helpful and solves every issue within minutes. We collaborate with moosend for 6 years now, and we're satisfied.

I can’t say enough good things about Moosend! Their e-commerce automations have seriously transformed the way I connect with customers, making it so easy to create personalized journeys that actually work. Whenever I had questions, they were quick to help. I’d recommend them to anyone!

A super easy to set up and work with email marketing platform! The editor is just amazing while Automations is a must have with a lot of ready to use recipes. Last but not least, working with Moosend means a five star customer support!

I've been using Moosend for a few years now for my small business. I like the fact that you can 'pre-pay' for credits for emails (1 credit = 1 email sent to 1 customer) and it's VERY reasonable. $350 gets you 350,000 emails you can send. I only have 2500 subscribers and it's lasted me for years and I'm only down to around 200k credits left. This is SO SO Much better than a monthly subscription plan for a small business like mine.

They also have great deliverability rates. Customer service, while they don't have phone support, has been top notch. Their chat with a live person is just a click away and they are very easy to get a hold of and have always been super helpful for me. Most recently their tech spent 3 hours with me getting some custom segments dialed in.

Moosend is highly recommended.

We switched to Moosend a while back and I’ve really noticed a difference in how our emails perform. The platform is super user-friendly, making it easy for our team to create and schedule campaigns without any hassle. Since the switch, our open and click-through rates have significantly improved, which is fantastic! On top of that, we’ve been getting valuable insights that have helped us segment our audience more effectively.

Overall, I’m really glad we made the change to Moosend.