MailerLite Reviews 2,516

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They consistently praise the customer service, describing it as quick, efficient, and incredibly helpful. Consumers appreciate the support team's patience and clarity in resolving issues, even for those with limited technical skills. Many reviewers specifically highlight the responsiveness of the support team, noting their ability to provide solutions in a timely manner. People find the platform user-friendly, intuitive and easy to navigate, which makes it simpler to set up email automation. Reviewers also appreciate the seamless integration with other platforms. While there are ambiguous opinions about contact and subscription, the overall sentiment towards the service and user experience remains highly positive.

Based on these reviews

Rated 4 out of 5 stars

The help to get me logged back into my account by sending the reset instructions. The automatic reset because I forgot my password didn't work in that it never delivered the rest password email to my... See more

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Rated 4 out of 5 stars

I accidentally turned on the 2FA without having the app to fulfill the ability to send a code. It took me a couple of weeks of trying to contact Mailerlite via the contact button without success. I wa... See more

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Rated 4 out of 5 stars

Ingrating websites, landing pages, and autoresponders is a big deal for me. Having it work with Canva is a plus.

Rated 5 out of 5 stars

After many years of not sending out email campaigns, I decided to send out my weekly blogs as posted on my website. Wow, have times changed! Needless to say, I had to reach out to tech support with Ma... See more

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Rated 5 out of 5 stars

I think Mailerlite is a perfect email automation system. It gives me much more freedom of putting people on lists and making automations than for example Mailchimp. Prices are better as well. The cust... See more

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Rated 5 out of 5 stars

I’ve been using MailerLite for several years and love it! It’s easy to use, reliable, and their support team is always quick to log on and help whenever needed. Great platform and excellent service —... See more

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Rated 5 out of 5 stars

After stupidily deleting my entire subscriber list, I contacted mailer lite immediately to ask for help in restoring it. I had an instant reply from a bot actually giving me advice on what I could... See more

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Rated 5 out of 5 stars

I've been with Mailerlite for more than three years and I couldn't be more pleased. Their chat support is amazing. Josue helped me navigate a billing support issue after I had to replace a credit card... See more

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Rated 5 out of 5 stars

Mailerlite help begins with their Litebot, but when human intervention is needed, it alerts the Help team and, after a short time, a very helpful person engages. Nothing is too much trouble and I hav... See more

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Rated 5 out of 5 stars

MailerLite gives me exactly what I need: quick setup, clear automations, and beautiful emails. As an author, I love how fast I can build signup pages and a welcome sequence — and my list keeps growing... See more

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Rated 5 out of 5 stars

I’ve had a great experience using MailerLite. The platform is easy to navigate, and it’s made setting up our email automation and lead magnet delivery much simpler. Josue was so patient in answering a... See more

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Rated 5 out of 5 stars

MailerLite is a great platform for business owners who want to grow their audience the right way. It’s easy to use, affordable, and gives you everything you need to start professional email marketing... See more

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Rated 5 out of 5 stars

A family member living in New Zealand had difficulties logging in. The contact phone number used for such difficulties was for an ex-employee who would not forward the necessary codes to the family... See more

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Rated 5 out of 5 stars

Their customer service is top notch. Whenever I've had to deal with live chat to fix an issue, they're always incredibly easy to work with, and their assistance is always easy to understand. (The rest... See more

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Rated 5 out of 5 stars

I'm a huge fan of MailerLite. It's a great email marketing tool with lots of addons, at a very affordable price. Customer service is quick and always very helpful. Forms are customisable and the New... See more

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Rated 5 out of 5 stars

Absolutely amazing!! I was having trouble with the deliverability of my emails so I reached out to the team via email and Marvin was sooooo helpful. I think this is by far the best customer service I... See more

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Rated 5 out of 5 stars

I am a novice, not a business person or tech person. I had issues because I did not understand some things. MailerLite's tech support was phenomenal. Patient with me, explained things completely an... See more

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Rated 5 out of 5 stars

My experience with MailerLite has been excellent! The platform is very intuitive, and the support team is outstanding. I recently had an issue publishing a landing page, and Andrew from support helped... See more

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Rated 5 out of 5 stars

Sebastian at customer service was a smooth tech operator. Great service, patient (more than me). Fixed my issue without insulting me (as it was my fault)

Rated 5 out of 5 stars

I find mailer lite support staff are there to answer questions. They’re always positive As long as I’m clear about what I’m asking they can help Sometimes it’s something that can be really... See more

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Rated 5 out of 5 stars

Mailerlite is the most intuitive, stylish, and easy-to-use EDM system I’ve worked with to date without skimping on features. The subscription options are far more sensibly packaged and priced than... See more

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Rated 5 out of 5 stars

I've worked with email automations systems in the past. They all had their great features and the things I wished they'd work on. But when Support exceeds your expectations, sudde... See more

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Rated 5 out of 5 stars

Samuel & Christos were very polite, informative, and helpful. They resolved my issue with ease and quickness. Very appreciative of their help and Mailerlite’s system. Thank you again to everyone who a... See more

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Rated 5 out of 5 stars

The Customer Experience Team are very attentive and responded quickly to my enquiries. They provided temporary solutions to my issue whilst their Technical Team is currently working on a fix, which he... See more

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Rated 5 out of 5 stars

Ivan solved my problem and made my user experience even better than it usually is with Mailerlite. I rarely need to ask for support but when I do, the service is always incredible.

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Rated 5 out of 5 stars

The agent Sofia stayed with me during a long conversation, with some circumstances that made it very difficult to follow up. She was very polite and I had a feeling she was with me all the time. The m... See more

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Rated 5 out of 5 stars

Great speedy support service from Ivan! Helped with the correct solution to solve my problem with clear easy and helpful instructions. Great work Ivan! Thankyou 🙌🏻

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Rated 5 out of 5 stars

MailerLite offers a free plan for small organisation. The limited features are not an obstacle. The customers service is responsive even with a free plan.

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Rated 5 out of 5 stars

From start to finish the quality of the service I have received was excellent. Thank you Matheus and MailerLite team members. It is good to have you!

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Rated 5 out of 5 stars

easy to navigate system, and customer service helped right away when I needed a few bits of help

Rated 5 out of 5 stars

Efficient and quick answers! I was very pleased with MailerLite service, and very respectful! Thanks for your help in resolving my issue!

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Rated 5 out of 5 stars

I was with ActiveCampaign for more than 15 years, but in the past year their platform became nearly unusable for me. Out of frustration, I started looking for alternatives and discovered MailerLit... See more

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Rated 5 out of 5 stars

Problem Resolved - the team kept going until the issue was solved and kept coming back to me, which is valuable.

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Rated 5 out of 5 stars

Relatively easy to use if you have a basic tech understanding. If you don't; Very good support, and very friendly!

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Rated 5 out of 5 stars

I deleted all my subscribers by mistake and with your super fast support I managed to get all back. Very gratefull and happy for all your support and help. Best team ever. Manca

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Rated 5 out of 5 stars

The support is so quick (within 5 minutes) and solves any problem in under 5-10 minutes. really grateful for the support team

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Rated 5 out of 5 stars

I made a mistake(I unsubscribed all my subscribers) and they take action in 48 h. Josue was on point!

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Rated 5 out of 5 stars

Mailerlite is a good and reliable mail automation platform with working API and helpful support for a favorable price. I recommend 😁👍

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Rated 5 out of 5 stars

The system is so easy to use. And when I get stuck, the help chat with real humans is so helpful. The support you get is 5-star.

Rated 5 out of 5 stars

Very effective support. Even in the middle of the night ! 5 stars. Thanks mailerlite team

Rated 5 out of 5 stars

Thankful for the tech follow-up when getting my second Mailerlite email account set up. Very helpful and detailed.

Rated 5 out of 5 stars

The support team helps out a lot, definitely goes above and beyond. They make sure that their customers are well taken care of. They also have extremely quick response times. They have a chat bot, but... See more

Rated 5 out of 5 stars

The support team was quick and professional to fix my issue. Very happy with outcome

Rated 5 out of 5 stars

Denise, my live agent, knew exactly how to help me recover my deleted site. It was a rapid execution, and she assured me that if this happens again in the future, mailerlite will be able to recover w... See more

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Company details

  1. Software Company
  2. Mailing Service

Written by the company

From subscriber to lifelong customer—MailerLite allows you to achieve more with your email marketing without breaking a sweat (or the bank). 💌 Build stunning newsletters: Our Drag and drop editor puts you in control of your newsletter design, with interactive elements that engage subscribers. Choose from over 90 templates, save your favorite templates and content blocks, and apply your brand styles globally to keep every email on-brand. 💰Simple, stable pricing: Send unlimited emails with every plan. With plans starting at $10/month it’s never been more affordable to build a loyal community with email. 🪄Lead generation made beautiful: Stop visitors in their tracks with stunning landing pages, forms, websites, and pop-ups that capture attention—and subscribers! Choose from a range of pixel perfect templates that are fully customizable. You can also whip up landing pages, copy, and images with some AI magic. 💸 Monetize with 0% commission: Sell digital products and paid newsletters without giving us a cut of your revenue. Connect your ecommerce store to showcase products in emails, track sales, and convert subscribers. 🤖 Advanced automations, executed effortlessly. Powerful automations don’t have to be complicated. Choose from multiple triggers, add custom fields, create multi-trigger workflows, and enjoy unlimited audience segmentation. Plus, use dynamic content and features like Deliver by Timezone to personalize every email for higher engagement. 📊 Data-driven decisions: Track clicks, open rates, and conversions with detailed reports. Go further with A/B and multivariate tests on emails, forms, and landing pages to fine-tune performance. 💚 Try MailerLite free and get expert support to help you grow.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 69% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

I could not log in because my contact…

I could not log in because my contact email adress was not available anymore. After several attempts and completey emptying the browser cache I was able to log in with the old adress having been set on a new password by the support team. Thus I could change my contact mail and now everything is fine again.
Pheew...

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

It is really helpful to have live support.

It is really helpful to have a live chat with support, which I find difficult to find with many products. The chat bot support is very good with MailerLite but you can't beat having a live person to truly answer the more complex questions or the questions of a newbie. It would be much more difficult if I had to get my answers via email back and forth, in addition, it would takes days longer.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Outstanding Support

Outstanding Support – Thank You, Lilian!
I accidentally deleted all my contacts, including my main segment, and was in complete panic. Lilian from MailerLite support responded with incredible speed, kindness, and professionalism. Not only did she help me recover my entire list, but she did it with such warmth and efficiency that I was genuinely impressed.
In a world where customer support often falls short, Lilian is a shining example of how trust and loyalty are built. Thank you, Lilian - your work is truly invaluable!
I wholeheartedly recommend MailerLite and deeply appreciate having people like Lilian on the team.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

MailerLite Customer Service Beyond AI

I am so excited to have found MailerLite. I have worked with their competitors (other email marketing platforms) and they would not assist at the level the customer service team did at MailerLite. Specifically, Hans (live person not just AI) assisted me with domain authorization and simply answered my questions around automation.

He shared great insight on how I could connect/sync MailerLite to Learnworlds. I was so grateful for Hans taking the time to show me the specific functions I was interested in and not take me on a whole exploration of functions I already understood. This was a time saver and he was gracious and patient with every step.

MailerLite is a head of the game when it comes to customer service. Their competitors should take note.

I am investing in the email marketing service for my business.

October 16, 2025
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Rated 5 out of 5 stars

Fast and super efficient

I accidentally deleted all my clients subscribers and they solved this problem within 10 minutes. Amazing, thank you so much Jaycille!

October 15, 2025
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Rated 5 out of 5 stars

Excellent support that didn't give up…

Excellent support that didn't give up until my problem was solved. When I had to work on something else for a while, a new person stepped in. They familiarised themselves with my problem and helped to solve it. SATISFIED!

October 14, 2025
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Rated 5 out of 5 stars

Excelent

Excelent! Super intuitive to use. And any question you have they can support you to move that foward!

October 14, 2025
Unprompted review

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