Lucas juggled multiple chat sessions, and was with me on and off for about 4 hours total to resolve DNS setting issues. His knowledge and professional approach was welcomed.
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Company details
Written by the company
Compose stunning emails in a heartbeat. Our intuitive drag & drop editor allows you to create newsletters without any HTML knowledge. We will take care of email delivery. We go to great lengths to ensure that every email reaches its recipient so that you can focus on creating amazing newsletters. Analyze and improve your email campaigns. We have developed a powerful campaign analysis platform so that you can make the right email marketing decisions as easily as possible.
Contact info
Lvivo 25, 09332, Vilnius, Lithuania
- support@sender.net
- sender.net
Replied to 12% of negative reviews
Typically replies within 2 weeks
We're new to Sender.net
We're new to Sender.net. We were having a challenging time setting up our DNS records. Whenever a company says, chat online, we're nervous that its going to take hours. However, we were pleasantly surprised. Our agent, Michael was great. He spoke in terms we understood giving complete instructions and it took no time at all.
Support was great
Support was great! Service works very well. Highly recommended!
I had questions about getting started...
I had questions as I was getting started and Veronica took the time to answer each one of them completely. While I'm new to the service, I think it's going to go great and I'm excited to start the partnership with Sender.
I'm new to this platform and was stuck…
I'm new to this platform and was stuck with the email routing authentication. I contact the support and one of their member "Lucas" assist me and help me resolve that issue, which was literally frustrating me. I am satisfied. Thank you
Great overall
Easy to use, great support, not only, but specially by agent Skylar, and reasonable prices for the service quality.
The chat support was so helpful when I…
The chat support was so helpful when I ran into a bit of trouble, which is rare these days! And the site is easy to use compared with other email campaign sites.
I'm not a techie!
I am admittedly not the world's greatest techie so I really appreciate when someone can hang in there and help me through my issues. And Michael, Lucas, and Skyler did exactly that. Thank you!
had trouble setting up dns… they made it easy
had trouble setting up dns authentication etc. Lucas on the chat helped me get it sorted within a few minutes because I had no idea what i was doing. this was one of the things putting me off switching from mailerlite to Sender so now I've got that bit set up i should be able to migrate my account pretty easily.
I had a bit of trouble with sending my…
I had a bit of trouble with sending my company emails.
We are a small online business and Sender.net has been instrumental in helping us with communicating with our customers.
Thankfully, Veronica came to the rescue very promptly and got us unstuck so we could continue with minimal delay. Thank you.
Great service from the customer support…
Great service from Skylar from the customer support team. My query was dealt with quickly and fully. All issues resolved in a few minutes.
Im a new user with Sender but I did…
Im a new user with Sender but I did need some assistance with setting up my email campaign. I contacted the chat for assistance and was helped by Michael and he helped me and walked me through the process. I'm extremely grateful and he made it really easy.
Exceptional Support from Lucas
I recently had an issue with my email marketing account and reached out to Sender support. Lucas was incredibly efficient, kind, and helpful! He quickly resolved my problem, explained everything clearly, and made the whole process stress-free. I really appreciate the excellent customer service and fast response—thank you, Lucas and the Sender team!
Very fast solution
I have a problem with my domain ownership verifications and Veronica quickly solve it and in a easy way.
She is the best.
I was troubeling how to make a group.
I was troubeling how to make a group.
But it was very aesy, after Skylar ❤️ told me how to do. Sender.negt is a great help to send a newsletter to the mebers of our church en I wil thank Skylar ❤️ for his professional help
Nice Support
Surprisingly, they’re very supportive—even if you’re not paying.
The Sender service is good
The Sender service is good. The customer support is excellent but there is still some room for improvement.
knowledgable and available
Knowledgable and available
Malissa & Michael are outstanding.
Skylar was so helpful and knowlable
Skylar was so helpful and knowlable. Excellent service. Normally when you chat to any Support then there's a 2-3 min delay in answers per question.
With Sender.net - the delay was like 20 secs. Well done. Great service.
Fine system but terrible reliability
Great system but poor customer service.
I have start up and after a careful selection of providers for e-mail marketing, I decided to select sender because of the seemingly better features on the free plan.
After a few days of good results, we were planning to update to the paid plan as we had 30.000 e-mail accounts to contact, all legitly obtained.
However, our account was permanently banned because some of the accounts in the last e-mail batch were not existing anymore. (approx 30% on 200 test e-mails tried).
Not only the single account was banned, but the whole domain, so it is now impossible for any member of my company to have an account on the website.
After a few exchanges, customer service reiterated their opinion so they definitely lost a customer.
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