Don’t normally leave reviews but if you haven’t already purchased your missing out. I recently purchased a 2-person Nova sauna and couldn’t be happier! Although there was a small delay with delivery... See more
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Polar Recovery is a UK leading brand for ice baths, infrared saunas, portable saunas and full-body recovery solutions. Whether you're starting your wellness journey or building a professional grade recovery setup, Polar recovery offers everything from affordable starter kits to premium performance gear. Trusted by athletes, high-performers, and wellness enthusiasts to boost recovery, reduce stress, and optimise health at home.
Contact info
United Kingdom
- support@polar-recovery.com
- polar-recovery.com
Replied to 55% of negative reviews
Typically replies within 24 hours
So far so good….
Just ordered my large sauna seems like a good company to deal with. Can’t wait for my delivery

Reply from Polar Recovery
Customer service like no other
This is exactly how customer service should be. They live by their promise of a 12 month warranty on their products and whenever their is an issues nothing is too by and issue to resolve and they resolve it quickly and without fuss. I had the pleasure of meeting Mike and his energy runs throughout the business. He’s building a wonderful company that serves the people with its health and wellbeing products and his energy, positivity and 5 star customer service runs through everything he and his time do.
I can’t recommend them highly enough and you won’t be disappointed.
Your biggest challenge will be handling the daily cold plunge, not the equipment you have purchased! Don’t think, just get in and let the cold thrill you and Mike and his team will look after you on your journey.
Been using my Polar Recovery tub for a…
Been using my Polar Recovery tub for a few weeks — totally worth it! Helps with soreness after the gym, easy to drain and refill. Wish the base was thicker, but for under £200 you can’t complain.
Absolutely amazing company that I would…
Absolutely amazing company that I would 100% recommend the staff went above and beyond and nothing was too much I am absolutely buzzing with the quality of the products…go check them out
Great product & brilliant service.
Don’t normally leave reviews but if you haven’t already purchased your missing out. I recently purchased a 2-person Nova sauna and couldn’t be happier! Although there was a small delay with delivery, Brad kept me updated throughout the process, which I really appreciated. My husband and I now use it every single day without fail, and it’s been such a fantastic addition to our routine.
The installation team were brilliant—friendly, professional, and they took the time to show me exactly how everything works. Such a great bunch of lads. Highly recommend! ❤️
Fantastic products to enhance body and…
Fantastic products to enhance body and mind. Great customer service from start to finish.
Highly recommended these ice bath tubs…
Highly recommended these ice bath tubs they are amazing i was suffering from low moods and sleep deprivation so decided to order one and it really helps my mood is much better and I can now sleep properly again very happy customer!
Top quality product amazing benefits
Gym PT here as soon as I saw that I could have an ice bath and sauna for such an affordable price in the comfort of my own home I was all over this received both products on time even went ahead and ordered the slip mat for the ice bath bargain and a must have in my opinion these have helped me relax so much after long days at work I highly recommend this to anyone
absolutely amazing service and honestly…
absolutely amazing service and honestly the best product I’ve bought!! 10/10 I bought the polar recovery ice bath tub!
Using this was a great and would highly…
Using this was a great and would highly recommend to use if you like icebaths
Got cold pod from Michael at Polar,but…
Got cold pod from Michael at Polar,but unfortunately it had a small air leak. E mailed customer services and Michael despatched new one without only hassle.
Now enjoying use of pod benefits.
Fab products broke the tailbone in my…
Fab products broke the tailbone in my back and it’s worked wonders for me
Will 100% recommend this to anybody.
Fantastic Experience from Start to Finish
From start to finish, my experience with Polar Recovery has been nothing short of exceptional. Their customer service truly goes above and beyond – every interaction was friendly, helpful, and genuinely focused on making sure I was happy.
I purchased the outdoor sauna mini cube, and I have to say, the quality is outstanding. The craftsmanship and attention to detail are second to none. The delivery and on-site setup team were amazing — super professional, efficient, and incredibly friendly. The whole construction process was smooth and hassle-free.
And the sauna itself? Wow. It does everything it promises and more. The heat, design, and comfort are simply perfect — it’s become my favourite part of the day.
One more tip: definitely add a cold dip tub to your order! It’s an absolute game changer — far better than any cold shower and the perfect complement to the sauna experience.
Huge thanks to the Polar Recovery team for an incredible product and service. If you’re on the fence, just go for it — you won’t regret it!
Best product I ever bought!
Best product I ever bought!! Highly recommended
Mike provided great customer support…
Mike provided great customer support regards the delivery time of our 2 person sauna. Due to popular demand the delivery time was as advertised but well worth the wait. The delivery team were friendly and informative and even though we decided to install it ourselves they were happy to move it where we needed.
It took 2 strong adults approximately 30 mins to put together and we haven't had any problems so extremely happy with our purchase. We have used it every day and sleep quality has improved dramatically. Thank you polar recovery for providing a quality product.
Amazing product, amazing service 👏
Ordered the sauna at lunchtime on a Friday, was delivered the next day. Unfortunately there was a small hole in the outer shell. Prompt response to my email and the replacement was with me on the Tuesday. Amazing customer service and speedy delivery.
The sauna was very easy to set up and everything is well made, excellent quality.
Really enjoyed it and will be using it most evenings to help relax me. Exactly what I was looking for.
Absolutely amazing
Absolutely amazing! These ice baths have helped me with my circulation a lot!also helped with my arthritis I don’t think I’d ever had such a great and helped product! This is a must need for everyone in their homes! Give one a try! You won’t ever go back
Amazing
Absolutely amazing website. They give u so many deals and offers on so many items they have. I will always come back to this website. I am happy with the purchase I have made. I have ordered the wooden sauna and it came with easy instructions to install it and it works great.
Amazing product
Amazing product, its helped me so much with my body aches and pains and eased the problem for me, highly recommend this product for a ice bath to help you 😀
I bought a sauna from this company and…
I bought a sauna from this company and it is the best purchase I have ever made absolutely amazing thank you
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