Polar Recovery Reviews 920

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their quality and effectiveness for muscle recovery, relaxation, and overall well-being. Consumers appreciate the ease of use and setup of the products, such as saunas and ice baths, and find them to be a valuable addition to their daily routines. People also mention the affordable prices and the benefits they experience, including improved sleep, reduced muscle soreness, and enhanced mental health. The company's customer service receives exceptional feedback, with reviewers frequently mentioning prompt, friendly, and helpful interactions. Consumers appreciate the quick responses to inquiries and the efficient resolution of any issues, including replacements and troubleshooting. Many reviewers specifically commend individual staff members for their professionalism and dedication to ensuring customer satisfaction. The fast delivery and easy-to-navigate website also contribute to a positive overall experience.

Based on these reviews

Rated 5 out of 5 stars

Don’t normally leave reviews but if you haven’t already purchased your missing out. I recently purchased a 2-person Nova sauna and couldn’t be happier! Although there was a small delay with delivery... See more

Rated 5 out of 5 stars
Verified

This is exactly how customer service should be. They live by their promise of a 12 month warranty on their products and whenever their is an issues nothing is too by and issue to resolve and they... See more

Rated 5 out of 5 stars

Excellent 5 Star service!! I dont usually leave reviews however, I contacted Polar about a pricing query and received a response 10 minutes later from the owner. I am more than happy with the prompt s... See more

Rated 5 out of 5 stars

Ordered the sauna at lunchtime on a Friday, was delivered the next day. Unfortunately there was a small hole in the outer shell. Prompt response to my email and the replacement was with me on the... See more

Rated 5 out of 5 stars

Wow, the quality of these ice bath tubs is amazing. A friend recommended I get one to help with circulation, and I’m glad I did. The price is affordable, the benefits are great, and delivery was much... See more

Rated 5 out of 5 stars

Signed up through email to receive the mystery discount when I first visited this website. I'd been doing lots of research on cold water therapy and decided to take the plunge! Was impressed with the... See more

Rated 5 out of 5 stars

I ordered an infrared sauna from Polar Recovery based on their positive reviews and I was not disappointed. Whilst it took a long time for the sauna to come in stock I wasn’t disappointed. I reached o... See more

Rated 5 out of 5 stars

I recently purchased the polar recovery 2.0 overal ice bath and honestly it’s the best thing I’ve ever bought! From suffering for years with my mental health I can truly say it’s given me a real boost... See more

Rated 5 out of 5 stars

I ordered the home portable sauna, and really can't say enough about the value for money. I'm a regular sauna user, and was pleasantly suprised by the heat it achieves and felt great after 15 minu... See more

Rated 5 out of 5 stars

Bought an ice bath in April this year. Delivered really quickly. We use it daily. It's amazingly sturdy. Had a small issue recently & Michael responding same day and issue resolved in a couple of day... See more

Rated 5 out of 5 stars

I received a Polar Recovery Ice Bath Tub in April as a present and found it easy to set up and I very much enjoyed using it. In August it began to deflate and I notice a small puncture. I contacted Po... See more

Rated 5 out of 5 stars

Such a great experience. Our item was out of stock so delivery was delayed - but they kept me updated and responded to any emails etc. when they delivered they were great - we were planning to do it o... See more

Rated 5 out of 5 stars

There was a bit of a wait for delivery, but after emailing in, Mike was very helpful. I had to wait a bit longer than planned, which Mike apologised for. Once I received my oval tub and chiller, the t... See more

Rated 5 out of 5 stars

I had a small issue with one panel, it’s a natural product so can happen. The team dealt with it brilliantly, arriving a few days later with a replacement section and installed it promptly. Friend... See more

Rated 5 out of 5 stars

Bought the steam pod to help with sinus pain and muscle recovery and so far its great! The chair was faulty and customer services were very quick to respond and a replacement chair was sent and arrive... See more

Rated 5 out of 5 stars

Recently ordered an ice bath from polar recovery as my old one had a leak, I have to say this is by far better quality than the last one I bought at double the price! 100% would recommend

Rated 5 out of 5 stars

We had a problem with our steamer when it arrived, and when I contacted Mike to let him know, he sent a new one out to me straight away. The sauna is fantastic and customer service was brilliant. H... See more

Rated 5 out of 5 stars

Amazing product, its helped me so much with my body aches and pains and eased the problem for me, highly recommend this product for a ice bath to help you 😀

Rated 5 out of 5 stars

Highly recommended these ice bath tubs they are amazing i was suffering from low moods and sleep deprivation so decided to order one and it really helps my mood is much better and I can now sleep prop... See more

Rated 5 out of 5 stars

Absolutely amazing website. They give u so many deals and offers on so many items they have. I will always come back to this website. I am happy with the purchase I have made. I have ordered the wood... See more

Rated 5 out of 5 stars

amazing place! I ordered a chiller about a month ago and it’s the most best purchase I have made this year it’s definitely helped! it’s very easy to use, instructions are very clear. Would definitely... See more

Rated 5 out of 5 stars

Website is easy to use and they have a good range of ice baths and accessories , I also love they have the 90day money back guarantee along witj 1 year warranty.

Rated 5 out of 5 stars

I bought a sauna from this company and it is the best purchase I have ever made absolutely amazing thank you

Rated 5 out of 5 stars

Fab products broke the tailbone in my back and it’s worked wonders for me Will 100% recommend this to anybody.

Rated 5 out of 5 stars

Gym PT here as soon as I saw that I could have an ice bath and sauna for such an affordable price in the comfort of my own home I was all over this received both products on time even went ahead and o... See more

Rated 5 out of 5 stars

Absolutely amazing company that I would 100% recommend the staff went above and beyond and nothing was too much I am absolutely buzzing with the quality of the products…go check them out

Rated 5 out of 5 stars

Fantastic company, purchased an ice bath and chiller over a year ago. I experienced some issues with the pump recently so emailed in for advice, after a few emails back and for the with Brad we were a... See more

Rated 5 out of 5 stars

From start to finish, my experience with Polar Recovery has been nothing short of exceptional. Their customer service truly goes above and beyond – every interaction was friendly, helpful, and... See more

Rated 5 out of 5 stars

Got cold pod from Michael at Polar,but unfortunately it had a small air leak. E mailed customer services and Michael despatched new one without only hassle. Now enjoying use of pod benefits.

Rated 5 out of 5 stars

Mike provided great customer support regards the delivery time of our 2 person sauna. Due to popular demand the delivery time was as advertised but well worth the wait. The delivery team were friendl... See more

Rated 5 out of 5 stars

Just had our nova 2 sauna delivery this morning, Dan and Dan did a great job installing our sauna in our chosen room. I’m very impressed with the high standard that these guys provide. Exceptional com... See more

Rated 5 out of 5 stars

Great customer service and communication. Had an issue with my chiller, went through all the troubleshooting with them and they sent me 2 filters to test. Now working fine.

Rated 5 out of 5 stars

Absolutely amazing from order to relaxing. Ordered online and was so simple and easy then had it delivered next day. Now I can relax everyday without having to pay extortionate prices for spa treatmen... See more

Rated 5 out of 5 stars

Absolutely amazing! These ice baths have helped me with my circulation a lot!also helped with my arthritis I don’t think I’d ever had such a great and helped product! This is a must need for everyone... See more

Rated 5 out of 5 stars

i came across polar recovery while having a browse for an ice bath for my partner and i am impressed. the prices are amazing and the quality of the item looks pristine. not only that but the website i... See more

Rated 5 out of 5 stars

I purchased the pro bath and chiller via the website from polar recovery. After about 30 minutes I received a call from Brad. He let me know that their warehouse was only 15 minutes from my house so... See more

Rated 5 out of 5 stars

This company s customer service is truly outstanding by far the best i have ever come across 100% . They will sort any problems you have so on. Remarkable bunch indeed . Trust me you will be satisfied... See more

Rated 5 out of 5 stars

What a wonderful company! Great customer service from Mike and Brad , i received my nova sauna recently and it’s perfect for my use , I feel so much better just days after using it. The delivery team... See more

Rated 5 out of 5 stars

Been using my Polar Recovery tub for a few weeks — totally worth it! Helps with soreness after the gym, easy to drain and refill. Wish the base was thicker, but for under £200 you can’t complain.

Rated 5 out of 5 stars

Brilliant for Post-Workout Recovery As a new customer looking for a natural way to soothe muscle soreness after sports, I was recommended Polar and decided to try the 2.0 Oval Ice Bath. I'm so glad... See more

Rated 5 out of 5 stars

I recently bought an Oval tub from Polar Recovery and had a slight issue with the rim not staying inflated. I emailed their team and within hours they had it sorted—my replacement arrived the very nex... See more

Rated 5 out of 5 stars

Ordered the steam sauna and ice bath , (we haven’t opened the ice bath yet) the steam sauna is brilliant, my partner used to use the gym one regularly , and was thoroughly impressed with his home one... See more

Rated 5 out of 5 stars

So I got the Polar Recovery 2.0 Oval IceBath and honestly it's just what I needed, I often suffer with muscular issues and this ice bath has helped me able to get up and start my day not in pain I'm r... See more

Rated 5 out of 5 stars

Polar recovery is the number 1 out there for ice baths and tubs very easy to assemble and use. Very good easy to use website and customer service I would highly recommend

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Company details

  1. Sporting Goods Store
  2. Fitness Equipment Store
  3. Physiotherapy Equipment Supplier
  4. Sauna

Written by the company

Polar Recovery is a UK leading brand for ice baths, infrared saunas, portable saunas and full-body recovery solutions. Whether you're starting your wellness journey or building a professional grade recovery setup, Polar recovery offers everything from affordable starter kits to premium performance gear. Trusted by athletes, high-performers, and wellness enthusiasts to boost recovery, reduce stress, and optimise health at home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

920 reviews

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1-star

Replied to 55% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

So far so good….

Just ordered my large sauna seems like a good company to deal with. Can’t wait for my delivery

October 18, 2025
Unprompted review
Polar Recovery logo

Reply from Polar Recovery

Hi Steven,

If you would like to book a call back you can contact our support team with your phone number at support@polar-recovery.com.

Hope this helps!

kind regards
Mike@Polar_Recovery

Rated 5 out of 5 stars
Verified

Customer service like no other

This is exactly how customer service should be. They live by their promise of a 12 month warranty on their products and whenever their is an issues nothing is too by and issue to resolve and they resolve it quickly and without fuss. I had the pleasure of meeting Mike and his energy runs throughout the business. He’s building a wonderful company that serves the people with its health and wellbeing products and his energy, positivity and 5 star customer service runs through everything he and his time do.

I can’t recommend them highly enough and you won’t be disappointed.

Your biggest challenge will be handling the daily cold plunge, not the equipment you have purchased! Don’t think, just get in and let the cold thrill you and Mike and his team will look after you on your journey.

October 16, 2025
Rated 5 out of 5 stars

Great product & brilliant service.

Don’t normally leave reviews but if you haven’t already purchased your missing out. I recently purchased a 2-person Nova sauna and couldn’t be happier! Although there was a small delay with delivery, Brad kept me updated throughout the process, which I really appreciated. My husband and I now use it every single day without fail, and it’s been such a fantastic addition to our routine.

The installation team were brilliant—friendly, professional, and they took the time to show me exactly how everything works. Such a great bunch of lads. Highly recommend! ❤️

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality product amazing benefits

Gym PT here as soon as I saw that I could have an ice bath and sauna for such an affordable price in the comfort of my own home I was all over this received both products on time even went ahead and ordered the slip mat for the ice bath bargain and a must have in my opinion these have helped me relax so much after long days at work I highly recommend this to anyone

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience from Start to Finish

From start to finish, my experience with Polar Recovery has been nothing short of exceptional. Their customer service truly goes above and beyond – every interaction was friendly, helpful, and genuinely focused on making sure I was happy.

I purchased the outdoor sauna mini cube, and I have to say, the quality is outstanding. The craftsmanship and attention to detail are second to none. The delivery and on-site setup team were amazing — super professional, efficient, and incredibly friendly. The whole construction process was smooth and hassle-free.

And the sauna itself? Wow. It does everything it promises and more. The heat, design, and comfort are simply perfect — it’s become my favourite part of the day.

One more tip: definitely add a cold dip tub to your order! It’s an absolute game changer — far better than any cold shower and the perfect complement to the sauna experience.

Huge thanks to the Polar Recovery team for an incredible product and service. If you’re on the fence, just go for it — you won’t regret it!

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Mike provided great customer support…

Mike provided great customer support regards the delivery time of our 2 person sauna. Due to popular demand the delivery time was as advertised but well worth the wait. The delivery team were friendly and informative and even though we decided to install it ourselves they were happy to move it where we needed.
It took 2 strong adults approximately 30 mins to put together and we haven't had any problems so extremely happy with our purchase. We have used it every day and sleep quality has improved dramatically. Thank you polar recovery for providing a quality product.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product, amazing service 👏

Ordered the sauna at lunchtime on a Friday, was delivered the next day. Unfortunately there was a small hole in the outer shell. Prompt response to my email and the replacement was with me on the Tuesday. Amazing customer service and speedy delivery.
The sauna was very easy to set up and everything is well made, excellent quality.
Really enjoyed it and will be using it most evenings to help relax me. Exactly what I was looking for.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! These ice baths have helped me with my circulation a lot!also helped with my arthritis I don’t think I’d ever had such a great and helped product! This is a must need for everyone in their homes! Give one a try! You won’t ever go back

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

Absolutely amazing website. They give u so many deals and offers on so many items they have. I will always come back to this website. I am happy with the purchase I have made. I have ordered the wooden sauna and it came with easy instructions to install it and it works great.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product, its helped me so much with my body aches and pains and eased the problem for me, highly recommend this product for a ice bath to help you 😀

October 5, 2025
Unprompted review

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