Inefficient chargers
Whilst the overall experience was good, the charger used was very inefficient, worst than AC charging. First time using Osprey as I had 25kWh free and needed a top up. I added 25.6kWh to the car, the charger charged me for 32.11kWh that's a 20% efficiency rate. I normally use Tesla chargers and get 5-10% efficiencies. The 82p charge rate actually costs 98p taking into account the inefficiency of their DC charger, good thing I had 25kWh free! I'll unlikely use Osprey again, opting more for the open Tesla charger. I used the 60kW charger at Plough, Lincoln.
Reply from Osprey Charging
Thank you for taking the time to share your experience with us. We're glad to hear that your overall experience was positive, but we're very sorry to learn about the inefficiency you encountered while using our charger at Plough, Lincoln. Efficiency and transparency are incredibly important to us, so we take feedback like yours seriously. While some energy loss is expected with DC fast charging due to heat and power conversion, a 20% discrepancy is above what we would expect. We'd like to investigate this further to ensure the charger is operating optimally and help clarify any inconsistencies in energy delivery or billing. If you're open to it, please email us at support@ospreycharging.co.uk with details of your session, such as the date, time, and the vehicle you were using. This will help our technical team run a full diagnostic on the unit. We're committed to improving our network and customer experience, and your feedback plays a valuable role in that. Thank you again for bringing this to our attention. Kind regards, Osprey Team.
