United Kingdom
Review of eSpares.co.uk
Needed new pump for our old Bosch washer. Found part and ordered replacement within minutes. Paid extra for next day delivery. Pump arrived promptly and diy fix in 10 minutes 👍 reliable company and seem to always have the parts in stock.
Review of Lebara Mobile (UK)
10+ years with Vodafone and was paying almost £30 a month for sim only deal. Found the same usage and data package via Uswitch with Lebara for less than £8 a month. Absolutely recommend moving to Lebara! Subsequently found out it is actually using Vodafone network. No contract, monthly subscription, amazing 😋
Reply from Lebara Mobile (UK)
Hello,
Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Review of Tayna Batteries
Great website… found required battery in seconds. Quick delivery (extra cost for next day delivery). Packaged well, easy to fit, very happy with quality. Thanks Tayna, high recommend.
Review of Virgin Media
Offered new high speed fibre Broadband. Promised installation date missed, rescheduled for 2 weeks later which they missed, 3rd attempt rescheduled for 2 weeks time as issues off my premises (need to dig up road as blockage in pipe - planning consent from council required). Cancelled contract and staying with existing non-fibre provider. Spent hours talking to very unhelpful customer support agents who knew nothing. Terrible service, would have given zero if that was an option.
Reply from Virgin Media
Hi Neill Duff.
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
Thank you.
Review of Royal Vapes
Had bought replacement SMOK pods on Amazon that were leaking and not fit for purpose. Royal Vapes supplied new RPM pods that fit perfectly and dont leak. Thanks for the quick delivery.
Reply from Royal Vapes
Thank you for your feedback! We're so glad to hear the RPM pods from Royal Vapes worked perfectly for you and didn’t have any issues like the ones you experienced with Amazon.
We really appreciate your trust in us, and we're happy you had a quick delivery experience. Thanks again!
Review of The CDA Group Ltd.
Manufacturer’s original part delivered next day… new fan motor in Oven running perfectly. Cost half the price of what others were asking. Delighted with service.
Reply from The CDA Group Ltd.
Hello Neil, Its great to hear we were able to get a replacement part to you so quickly and that it resolved the issue with your oven. I'm glad everything is up and running for you. Thank you for your feedback.
Review of British Gas
Old central heating / water boiler eventually gave up on us. Great experience with British Gas from initial contact, thru video inspection of the property, quick turnaround on quote, great fixed price, interest free financing. Engineer was attentive, very knowledgeable, and did a fantastic job. Highly recommend.
Reply from British Gas
Hi. it’s so great to see such an amazing review! They’re always a pleasure to read & it really is appreciated - Thank you! Kam
Review of The WATCH Lab
Three and half years since my last review of The Watch Lab in Reading’s Oracle. New battery and clean completed in under 60 minutes. My much loved Tag Heuer is back on my wrist working perfectly. Professional service, highly recommended!
Reply from The WATCH Lab
Hi Neil,
Thank you for your review and your kind words.
We aim to deliver the best services in all areas of the business and I am pleased that we have managed to reach your expectations.
I am sure our colleagues will be most thrilled to hear this and I will be sure to pass this over to their area management team for the recognition they deserve.
Best wishes and have a great day.
Review of Citycarparts
Found and bought parts required on their website. Then read the negative reviews on Trustpilot and started to worry that I had also been scammed. Planned to wait a few days before contacting my bank to chase refund. Low and behold the parts turned as scheduled via Royal Mail. Only gave 4 stars as they did not reply to my email asking for an expected shipping date. Maybe I was lucky!
Review of PartsCentre
Found part using search function (replacement grill and oven element), great price, easy to order online, arrived next day. Fitted in 10 mins.
Job done.
Review of Surfshark
Moved away from Avast VPN due to price hike after one year subscription. Surfshark not that quick to launch app on iPhone or Laptop, sometimes takes 3 or 4 attempts to get a connection. Once up and running speed is ok. Overall a bit disappointed with the product. On the laptop I had their antivirus service running in background but not used (easy enough to disable thru services.msc). Mmmmm
Reply from Surfshark
Hello, Neill! Thank you for your review. We're sorry to hear about the encountered connection issues with Surfshark. Could you please contact our Support Team via live chats, so they could, you look into the issues, and see what's causing you this? We're sure it can be resolved, so you could connect within seconds! 🙏
Review of Kwik Fit
Mobile fitter did not turn up... cancelled order and went elsewhere. 7 days have passed and now chasing Kwik Fit for a refund. Very disappointing level of service.
Reply from Kwik Fit
We're so sorry to read this negative review Neill. We would like to have our Customer Care team to look into this further. Would you be able to provide details of your experience onto the following form to enable them to do so: https://rptn.co/AIAAfNdIVPB please? Many thanks.
Review of Flawless Vape Shop UK
Highly recommended...great selection of products, good prices, easy to use website, next day delivery, discount codes and rewards a nice touch.
Review of Harrington Jacket Store UK
Collar larger than expected, zip looks and feels low quality.
Review of Flawless Vape Shop UK
Review of Flawless Vape Shop UK
Review of The WATCH Lab
I high recommend the guys at the Oracle Reading... have used them many times over the years. My much loved TAG Heuer Aquaracer is back on my wrist with a new battery and a deep clean. Thank you!
Reply from The WATCH Lab
Thank you for the feedback we will pass your comments to the team in Reading
Review of Vodafone UK
Have had Vodafone fibre broadband for over two years, experienced a very intermittent service, internet connection speed was occasional superb but most of the time it was very poor. They put up the price again so have decided to give Talk Talk a chance (30% cheaper per month).
Review of Yodel by InPost
Really impressed with the ability to track the drivers position and my place in his schedule - helped me organise my day.
Reply from Yodel by InPost
Hi there, thank you for providing such positive feedback. This is the level of service that we aim to offer our customers. I hope that in future we can have many more experiences like this. Please enjoy the rest of your day. Regards, Social Media Team
Review of We Buy Games
Fair price offered for games but took longer than anticipated to process order and make payment.
Reply from We Buy Games
Hi Neill,
Thank you for your review.
We're sorry that this took a little longer than usual. This is due to an unexpected busy period. We're always looking to improve our services and therefore very kindly appreciate your feedback.
We hope to see you back again in the future for a chance to improve your experience.
WeBuyGames
