giffgaff Reviews 28,158

Picture messages. If I have credit on my phone I should be able to send picture messages without topping up, if I run out because of sending picture messages, then I would top up. I have been a cus... See more

I accidentally entered into a 18 month contract which is not what I had wanted. I wanted to increase data by rolling monthly contract as I wished to have the flexibility to reduce the data amount in c... See more

as a GG broadband trialist I can say the install internal and external was done professionally, albeit new to the Virgin Media staff doing the work. Sadly the eero router was faulty and took a week to... See more

Whilst I have no problems with Giffgaff I find your phones are too expensive! I'm sure you could source Samsung phones at a more reasonable price! I think members should get phones at a more reasonab... See more

Recently went with giffgaff. Started getting annoying texts so created an account just to say I don't want these texts. Got another one today, so went to login to make sure they definitely knew I abso... See more

Never had a problem with the service coverage, even living in a rural area it's still as quick as if I was living in a town. Price is fantastic for me, having a long term illness it's critical as livi... See more

Ok phone pay as you go marvelous. Downside is that despite being right near the biggest transmission mast you've ever seen in folkestone Kent I've been getting at best 1 bar and minimal Internet and i... See more

I received an email from giff gaff entitled member survey, clicking the link bought me to trust pilot so I'm not sure it can be considered unprompted. That said my honest opinion is, great value. No... See more

Data speeds during the day are no so slow I use my wifi. They speed up and are good late at night or before 9.00am (off peak basically). Giffgaff/O2 say the networks fine with no faults and I have a... See more

Great service and communication. You're not overwhelmed with emails. Easy to use online account - You're in control. Always generous offers available to suit your budget month by month. Best move I... See more

I have been with you for some time now and I am more than happy with the service you provide. Communication is detailed and first class, the fact you inform me that my chosen tariff is right for my ne... See more

We've had a Giffgaff monthly subscription account for several years now. Easy to set up, good pricing, and automatic renewal each month without any intervention/concerns. We've not had a single issue... See more

I've been on the GG broadband trial and the experience has been excellent. The outside and inside installs were completed without any fuss on my specified dates. I contacted online support shortly aft... See more

Coverage for O2 is terrible despite map saying my area should be covered. Literally no signal in streets 5 mins from my home. This also happens in lots of areas near my home 🤷‍♀️

I’ve been with Giffgaff for almost a decade now and I can’t fault the service. I have the SIM only contract, I was able to keep my number when I switched over, and have recently switched to the 18mo... See more

Charged £25 for recurring top up charges yesterday and today. I'm not using Giffgaff on my Dual SIM phone. Giffgaff is great normally I have been with them for 7 years BUT encounter a problem and tr... See more

Everything went well. I did have some issues signing into my Giffgaff account, but it seems there was a technical hitch which has now been sorted. I would have liked a little bit mor info regarding w... See more

I have had Giffgaff mobile for many years and found their service excellent so I was pleased to try out their broadband. I have had a very positive experience with this as well. I have had no issues,... See more

I have been with Giffgaff for many years and love the total flexibility of their goodybags and rolling thirty day contracts. They have always been highly competitive but other networks now offer much... See more

I have been with giff gaff for about 10 years now and can say that I have never had any problems or complaints about the service or the network. I would certainly recommend it to anyone who is lookin... See more

Great customer service and communication. Broadband has been really reliable and fast. When we have had problems they have been good at sorting things out and communicating about progress. All be... See more

I had issues with transferring my number over to giffgaff so I got in touch with the agent and he or she was so helpful and kept me updated of the situation and it got resolved quickly. I would recomm... See more

I purchased a refurbished Samsung s24 plus from giffgaff just over a week ago. It was described as excellent and I cannot fault it. I looks and performs like new. I highly recommend their refurbished... See more

Great Customer Experience Installation was a breeze with helpful friendly staff and not had any issues that weren't fixed by a 2 minute switch off and back on again (and that's only been once!).

In the many years that I have been with giffgaff I have never had any problems. I go to Europe for holidays and my giffgaff goodybag works just the same as at home. I notice friends have problems wit... See more

I've used Giffgaff for 13 years; several companies have tried to convert me, but I love the way GG works, how much it costs, in fact everything about it!

I like the fact that giffgaff assesses your usage and often confirms that you are on the right package - even if this is a low value one for them. No obvious hard-sell. Nice friendly messages from gif... See more

Always a great service with giffgaff information on the ball even telling you when you’re not using the right plan and always giving the chance to lower it. Been with you for a long time and not time... See more

I use the phone as a phone in very limited circumstances but I do like to have access to the Internet when I am out and about. However, I have to say that the coverage for 5G is not superb and on 4... See more

I have used Giffgaff for my mobile data and call package for many years. Before this sept, it seems good at services and price. This Sept I was charged by my package and credit charge, I found I was c... See more

good service and communication re monthly package . also bought a used phone through them and again, excellent service and communication when i had to get it replaced . highly recommend

Brilliant service, simple to use. I am on the basic £6 per month tariff which meets all my needs but is flexible enough to allow me to add data if I need it. Highly recommended

Really needed a new data plan for my business phone giff gaff saved the stress of me even looking with all exclusives for 15 a month I jumped on board and ordered 2, happy to say ive got 2 new numbers... See more

Just done 6 months of GG broadband trial and it seems to work ok. Sadly I've had to leave due to the service not allowing me to use my own router and I did have some issues with the ones GG supplied... See more

If your buying a refurbished iPhone i highly recommend giffgaff as i bought one which was in awesome condition like it was literally brand new!

Always good signal and never use all of my data. Was advised I could save money on a different tariff. I did and thank you gifgaf really good service.

Cheap small GoodyBags of data available, even if I buy one then need to change it they will refund the full amount without hassle. The team is always helpful and respond quickly. I love the most that... See more

I think you are good for the phone but shit as you banned me fir talking the truth on the forum. I am nearly 80 and have had four heart attacks and have bad cold. And I have had covid five times. If... See more

I love giff gaff. It gives me full control. The goodbags are excellent with plenty to choose from to suit your budget or needs. No contract, and you can choose a different goodybag each month. I've ne... See more

Keeping me informed of savings sessions and price changes, but I wish they could reduce costs to us pensioners .

Infuriating. I bought a phone from them, they were out of stock so they upgraded the phone to a higher grade with double the storage. Brilliant! I sent the phone in under warranty and th... See more

The company provides what it says it will. Connection is never a problem, no dropping out , few dead spots, what could I complain about?

I've been with GiffGaff for years, now. There is still no other mobile provider to compete - both for price and convenience.

Always keeps me informed. Never tries to upgrade me beyond my needs. No fuss. Excellent price.

I have used giffgaff a longtime and been very pleased with their service and look forward to continuing

I get a signal almost everywhere I travel across the U.K and they let me know when I arrive in an EU country I am able to use my mobile data, as if i was still in the U.K

I like the friendly tone of the correspondence and the voice when listening to phone messages. Everything has gone smoothly- so far! so I’m very happy with the service.

The service is good. Reasonable coverage and the app works well. Been with them since Inception...

Great coverage and great service. I’m really pleased with my current package and it works for me. Many thanks