Without doubt the worst overall experience I've ever had with any company ever
Without doubt the worst overall experience I've ever had with any company ever.
Arrived for my flight and the check in machine told me to go to the desk. The woman I spoke to (Rachel working at the terminal B checkin desk at New York LaGuardia at approx 06:00am, Jul 13) immediately insulted me by rolling her eyes and making out that I was stupid for trying to check in using the machine for an international flight. Turns out that this wasn't even the problem as she then told me I didn't have a ticket. I told her that was impossible and tried to show her my confirmation email that I was booked on the flight and fully paid for a ticket. Rachel was not interested in seeing this however. She simply repeatedly told me I don't have a ticket and needed to pay for one. Every time I tried to prove to her that I had paid, she refused to look, acting like a petulant child. She was also far more interested in a social conversation she was having that actually trying to deal with my issue. She seemed in a great rush to get back to her social conversation and kept telling me to step aside, which I did not. Eventually I was going to miss my flight because of her negligence, so I reluctantly agreed to pay for a SECOND flight because I had to be on that flight in order to get to an important hospital appointment. I figured that I could just contest the charge with my credit card company later. However not only did Rachel charge me for a second time, she also added on a $45 airport fee which she of course never mentioned. So now I'm down the price of 2 tickets and an airline fee, as well as my stress levels going through the roof from her constant antagonism and generally hostile attitude.
Will never fly with AA again. Absolute joke of an airline. I only picked AA reluctantly in the first place because it was slightly cheaper than Aeromexico, but now that I've been scammed it would have been cheaper to fly Aeromexico.
Only takeaway is that I feel like I've peered into some kind of social experiment where they employ someone to be the worst possible employee and aggravate customers off to a maximum degree. It is clear to me that Rachel is completely unemployable. Any self respecting company would figure this out long before they ever put someone like her in company uniform. It tells you everything you need to know about AA.
July 13, 2023
Unprompted review