spusu UK Reviews 892

Have set up SIMs for 3 family members, all used to be with EE direct but their prices have risen alot. All got SIMs through way before the port date. On the port date all numbers transferred seamless... See more

Spoke to Alex who was very helpful and stayed on the call until I had put in all details necessary to enable the switch from Vodafone to take place. 14 day grace period follows in case ee no better th... See more

Moved to spusu from Three (cowboys) and spusu have been quick, helpful, transparent and changing with PAC was easy. My only gripe is that they don't yet seem to offer a carry forward of gigabytes (unu... See more

Ordered a SIM only card and was given a porting date but the SIM wasn’t delivered five days later. Ended up ringing up customer service on the day of porting to inquire and agreed to go with E sim ins... See more

Had a minor glitch activating eSIM, but quickly got through to customer support on the phone and issue got resolved straight away. Friendly service, and so far impressed. Much prefer the concept that... See more

Recently changed to Spusu. Set up of eSIM was very straightforward, good monthly price and I have a very good signal, especially 5G. Best of all, if you contact customer service, you get to speak t... See more

Customer service was very helpful and efficient. I reported a scam call from a private number, Then noticed an outgoing call had been made from my phone but no number was recorded. Spusu confirmed the... See more

First real experience contacting customer support, it was connected instantly to a person in the UK as well! Query was resolved within a minute! So far so good. I have not tested the data connection... See more

You know how when you ring up literally any business now and speaking to a human is a 49 step process and then you’re on hold and then you lose the will… this experience was the exact opposite. There... See more

The switch was smooth, keeping my old number, happened on schedule a few days after purchase. Friendly customer service. The phone and data connection seem excellent. Delighted. Might be worth checkin... See more

The switch to a monthly Spusu eSIM was easy but customer service is slow to respond and signal has been awful. I thought moving to a network using EE would provide good signal but at my home address t... See more

Using less than 1GB Data per month and being given no alternative by EE other than to spend a minimum of £9.99 pm for a 24 month contract with a massive GB Data, I would never use in a year le... See more

I've been really impressed with my switch to spusu. After receiving my SIM card, I contacted them to ask if they could speed up my PAC migration. Not only did they schedule it for the next day but the... See more

I had never heard of SPUSU but found a very competitive sim only deal with them. After receiving the confirmation email I rang customer services with a minor query. The telephone was answered immediat... See more

Great 5G service on EE However when not connected to 5G it says LTE instead of 4G which is slightly annoying cosmetically. Unclear of how to set up, you have to message the activation code you’ve... See more

Little wait on the phone before someone answered. I explained the problem I was having. The staff member was bright, cheerful, professional, patient, empathic and tried different ideas to sort my mobi... See more

Called Spusu multiple occasions since purchasing my plan and everytime the customer service has been clear and conscise with little to no waiting times on hold. Couldn’t be more happy with my provider... See more

I have been with Spusu for over a year now, the service is consistently good from both the technology and the people. I had to make some changes to my account today and had the pleasure of speaking wi... See more

I had data issues through no fault of Spusu. My iPhone data set up was all wrong. I phoned Spusu customer services to be met by Angela, she walked me through my phone set up and was magnificent! Thank... See more

Seamless experience. I bought two eSims on the same day (for phone and tablet). User friendly website for ordering and setting up. I called customer services regarding merging the accounts so I could... See more

Been using Spusu for over a week now with no issues. Customer service are very quick to answer my calls, and give clear advice and information. I would highly recommend switching.

Fantastic customer service, the best I have ever had. The whole experience from the quick setup with eSim, the comprehensive app and the full benefits of EE's network at a fraction of the price, has... See more

After being with Lebara for some time on a SIM only deal, Spusu were offering a better deal. Unfortunately, while the price was better, I was unable to receive phone calls via their network at my addr... See more

Moved to Spusu from Sky Mobile. Great price and easy migration. Been mostly happy however there is 100% an issue with SMS. After much experimentation the only way around it is to send short text mess... See more

I called customer service on Saturday 30th August, was connected within a few minutes and helped by Alex. I wanted to switch to another tariff, change to an esim and add a PAC code from my old provi... See more

After moving from Three network (appalling coverage) to EE with Spusu - still early days but much better coverage and superb data - I had a connection issue in that it was taking a long time for calls... See more

There were initial issues with my iphone after my old number was imported but the help I received from Spusu was great. Everyone was really helpful, talked me through how to resolve the initial proble... See more

Been with Spusu for around 6 months. Customer Service generally amazing can’t really complain. However what they won’t tell you which is highly important is the fact they have access to EE Network but... See more

Absolutely outstanding Customer Support, the best ive experienced. Good call quality and fast data too. Makes a change from the usual poor service we get from the bigger companies. I would highly re... See more

I ordered a eSIM weeks in advance, which seemed to go okay. However on the day of transition they disconnected my EE service and failed to provide any, so now I have no calls or text option... See more

Essentially EE service at much cheaper prices. Signup and setup is easy, service is reliable and great for travel for me. Support team has been very approachable and super helpful the limited... See more

I called Spusu’s customer service to clarify a deal I was interested in. A pleasant, lady from uk, called Margaret was so helpful, I signed up for the deal straight away. Lovely not to deal with cal... See more

Helped me out very quickly when I had lost my SIM card in a different country, sent me the eSIM very fast and showed me how to set it up. Very good service from spusu. Very happy with their prices and... See more

The team was so helpful and gave me earliest porting date and requested esim instead of physical sim and they done it swiftly. Good job guys

I had two problems and both were resolved. The helpful lady explained a payment and then fixed things so I have coverage inside

Moved to Spusu a month ago which went well, however despite turning off the voicemail option via the app, callers still able to leave a VM. Contacted Spusu who confirmed the VM was turned off. They r... See more

Ana was absolutely lovely, helpful, and explained the process of swapping my sim over the phone simply, answering any questions I had. Brilliant interaction, very happy with the service she provided :... See more

Alex, thank you so much for your help today. Your friendly and cheerful disposition has made my day already. 🌟 Also, I didn’t have to wait for my call to be answered, which is something almost u... See more

Smooth and simple switch over to Spusu, porting my number was quick & easy. I did have a quick query so phoned service Team who answered quite quickly and answered my query to my satisfaction with no... See more

Really good customer service and support. Quick and knowledgeable staff and personal contact. What's not to like. Strongly recommend this phone company.

Called Spusu to ask question before signing up. Call answered quickly by English speaking rep! Answered my question and I transferred to them. Great signal and all great so far . Less than half price... See more

The best service I have ever received from any of the mobile phone service carriers in this country ever since cell networks were introduced to this country Customer care has always been first class... See more

The customer service on this site is 2nd to none. The bigger company should take notice of smaller companies offering a lot better deals with a lot better customer service well done.

Customer services team with their excellent customer support and care to help assist new customers was phenomenal. Ryan was very patient and helpful and indeed knowledgeable. Many thanks Jit

I made a mistake thinking my samsung phone had esim. Left a message on wattsap at 10.00 am and it was with me the next day at 10.30am. Cannot thank you enough.

To speak to an English speaking customer service member who understand my query. Also the ease of contacting the team .

Alex he very polite and helpful. I'm a new customer he explained everything and answers my questions.

Quick to answer my call and Ryan answered my question and sorted it out.

Decent service generally although in rural areas it’s not as good or reliable as ee direct. Funny voicemail greeting and confusing way to access messages , billing system Awkward too since they pro r... See more