Keith Prowse Reviews 1,480

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and friendly demeanor. Consumers also highlight the exceptional service provided, noting smooth and well-organized events. The booking process is frequently described as easy and seamless, with specific mentions of staff members who are particularly helpful and responsive. People appreciate the excellent locations offered, often mentioning great views and convenient access to events. The invitation process is also well-received, with reviewers expressing satisfaction with the overall experience from start to finish.

Based on these reviews

Rated 5 out of 5 stars

Making a decision to buy Wimbledon tickets can be a challenge, but when you work with a person like Angelika Lesniewska at Keith Prowse, you will find the experience to be fantastic, she was great. I... See more

Rated 5 out of 5 stars

Sophie was great with prompt reply on securing and processing the booking. It is 50th birthday present for my wife . Looking forward to the Treehouse experience and day at Wimbledon 🎾 thanks again fo... See more

Rated 5 out of 5 stars

Gemma Scott and the team at Keith Prowse gave us a truly memorable Wimbledon experience. Securing prime court tickets early brought peace of mind and allowed us to plan the rest of our UK trip. After... See more

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Rated 5 out of 5 stars

Once again our Wimbledon visit arranged by Sophie Watson at Keith Prowse more than lived up to expectations. The arrangements were perfect. Great seats, the meals at The Lawns were excellent. Cannot r... See more

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Rated 3 out of 5 stars

Loved the friendliness of staff quality of seats at Eastbourne. Did not love the catering no breakfast and all stated allergies were ignored so couldn't access anything on the menu for either lunch or... See more

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Rated 3 out of 5 stars
Invited

Food and beverages: Excellent 👍 throughout the day. Well done! If I’m critical breakfast part could’ve been bit better. On arrival: No information or directions to direct where to go. Had to ask... See more

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Rated 5 out of 5 stars

Another wonderful tennis hospitality day at Eastbourne. Sophie made our booking, the LTA ticketing system was easy, the food, service and drinks, including Pimm’s was first class. The room in the Welc... See more

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Rated 5 out of 5 stars

The support, guidance and assistance we received as we planned "the trip of a lifetime" to Wimbledon exceeded the superb. Given the complexities and many options available, it was a bit daunting, but... See more

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Rated 5 out of 5 stars

My adult children are scattered around the globe so unfortunately we rarely get together.I decided this year to “splash out “on Wimbledon.We booked “The Lawn” for 8 people through Gemma Scott at Ke... See more

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Rated 5 out of 5 stars

My experience with purchasing tickets was excellent. Beatrice Hovell was lovely to work with. She explained all choices in great detail and helped me understand which experience would best fit our gro... See more

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Rated 5 out of 5 stars

We took a package for 4 at the Rosewater Pavilion through Jon Gaida at Keith Prowse and had an absolutely wonderful day. Excellent cocktails followed by fabulous service and food....in fact we were ha... See more

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Rated 5 out of 5 stars
Invited

Have been using Keith Prowse for various sporting and music events for a number of years now and they’ve never once let me down. Many happy memories have been made with their help and would recommen... See more

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Rated 5 out of 5 stars

What a fabulous day we had at Wimbledon. The hospitality at the Lawn was truly fantastic; service from the moment we arrived to the exceptional food we enjoyed. We've been to many different hospitalit... See more

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Rated 3 out of 5 stars
Invited

Very nice staff and venue. Very disorganized serving food. We waited over an hour for our lunch and then couldn't eat it as the match was beginning both for lunch and afternoon tea. Did not remember o... See more

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Rated 5 out of 5 stars
Invited

The hospitality facility the sky lounge was beautifully set up , white linen table cloths, flowers nice cutlery etc plenty of space between tables. The supervising staff were brilliant as some of the... See more

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Rated 5 out of 5 stars

Really enjoyed the Queens Ladies Final’s Day Great weather always helps 🌞🙂 Excellent front row seats First visit to Queens found it a really intimate and relaxing venue Lounge seating overloo... See more

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Rated 5 out of 5 stars

Amazing experience while first time @ Queens. Superb hospitality at Club Lounge and unbelievable seats close to the action. The players were at arm reach literally. My agent is Jonathan - very friendl... See more

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Rated 5 out of 5 stars

Had another excellent experience with Keith Prowse at Wimbledon! We used them in 2016 and had a terrific time, so booked a package again with them in 2025. Our rep, Jonathan Gaida, answered all my qu... See more

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Rated 3 out of 5 stars
Invited

The quality of the hospitality offering was good overall although there were some issues. The lunch was buffet and a hot meal but there were insufficient tables to sit at to eat it at so people had to... See more

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Rated 5 out of 5 stars
Invited

I always use Keith Prowse for hospitality tickets especially for Wimbledon, Queens and this year Roland Garros. My contact is Katy Hawes who is amazing and very knowledgeable on everything Keith Prows... See more

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Rated 5 out of 5 stars

Excellent Day at Queens Club Tennis. Hospitality in the Roof Garden was lovely. The room looked amazing and the staff were all smart and very friendly. Food and drinks a plenty, very good bar selectio... See more

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Rated 5 out of 5 stars

The hospitality at the Lawn was first class and exceeded all expectations. We didn't have to wait more than a minute for any service, and everyone was so nice and helpful. The tickets to Count 1 wer... See more

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Rated 5 out of 5 stars
Invited

I’ve been lucky enough to experience hospitality at a few sporting events. I can say that this absolutely up there with the best of them. We were in the Warwickshire Suite Great food, incredible serv... See more

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Rated 5 out of 5 stars
Invited

A seamless way to experience Queen’s Club tennis, our first grass court live tennis event. The lunch and tea in the Club lounge were delicious. The patio overlooking the practice courts was a great bo... See more

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Rated 5 out of 5 stars

What a great experience overall! We arrived at the Lawns to be greeted by smiles and happy staff, for whom nothing was too much trouble. Lunch was superb as was the service. We missed the aft... See more

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Rated 5 out of 5 stars

Our Experience of utilising Keith Prowse for the Queens Tennis was from start to finish and exceptional service. Special Thanks to Gemma Scott who helped ensure the event was smooth with minimal disr... See more

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Rated 5 out of 5 stars

An absolutely incredible enhancement of what was already setup to be a wonderful day at Wimbledon. From the very onset of purchasing our experience working with Sophie made the preplanning so easy. Up... See more

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Rated 5 out of 5 stars

What a magic day. The new "View" delivered. Its informal decor and atmosphere all came together to create a marvellous experience. The seats behind the baseline were as promised and hopefully reserved... See more

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Rated 5 out of 5 stars

Had an amazing day on centre court and at the Treehouse. Sophie was excellent to work with and made the whole process painless and easy. Staff at Treehouse were so friendly, lots of great cocktails an... See more

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Rated 5 out of 5 stars

A fabulous day at Wimbledon despite the heat. From the support and guidance given by Sophie to the exemplary service by Ben and Emily. The venue at The Lawn was wonderful with the added bonus of th... See more

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Rated 4 out of 5 stars
Invited

The food at lunch and selection of drinks were excellent. Unfortunately the food at tea had obviously long since been standing and was dry and not very appetising. The staff are very friendly and welc... See more

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Rated 5 out of 5 stars

We had a wonderful experience at Wimbledon by the KP TEAM. Sophie was a pleasure to work with to plan. It was a first experience. It helped make it feel like a very personal experience. The staff a... See more

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Rated 5 out of 5 stars

I would like to Thank Sophie Watson for assisting myself a year ago to book the hospitality for men’s final at Wimbledon. As I had issues booking it on line she kindly assisted. Sophie kept in t... See more

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Rated 4 out of 5 stars
Invited

Tickets were exactly what I requested so thank you. Service in hospitality area was inconsistent and a little disappointing. Meal was OK, afternoon tea food was terrible. You need to take a hard lo... See more

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Rated 5 out of 5 stars

Had ANOTHER great trip to Wimbledon in July 2025 with help from Sophie W and all the people at Keith Prowse. The two days we had were fantastic. We tried the Rosewater Pavillion for the... See more

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Rated 5 out of 5 stars

We hosted a group of 20 for a day at Wimbledon and Gemma and the entire team at Keith Prowse were fantastic. The entire process was great. From Gemma's responsiveness to questions, the hospitality,... See more

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Rated 5 out of 5 stars
Invited

We attended the "Edgbaston Experience Club" (Premium) through Keith Prowse for the England vs India Test at Edgbaston. From when we first arrived onwards the experience was just fantastic. A real hi... See more

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Rated 5 out of 5 stars
Invited

Another excellent event hosted by Keith Prowse. This is our second time attending the Queens tennis final and we had wondered if anything could be as good as the first year and yes it was. Thank you t... See more

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Rated 5 out of 5 stars
Invited

What a fantastic day at the WTA event at Queens on Friday. This was our first Hospitality event and Keith Prowse would always be our go to going forward. Many thanks to Gemma Scott who was so ver... See more

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Rated 5 out of 5 stars

We had a great day at Wimbledon in the Treehouse hospitality. It’s our second year booking with Keith Prowse and the process is seamless. The Treehouse Hospitality was much improved this year, from t... See more

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Rated 5 out of 5 stars

Wimbledon has been on my bucket list for a while. I thought it would be impossible to go especially attempting to make arrangements coming from the US. I inquired through Keith Prowse and the best lia... See more

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Rated 4 out of 5 stars
Invited

I attended the Warwickshire Suite on the 1st day of the England India test match. The only reason I didn’t give 5 stars is breakfast should not have been only in a bun for a suggested Michelin star st... See more

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Rated 4 out of 5 stars
Invited

The view from skyline is excellent. The staff are all extremely helpful. The only problems were: The gas bottle for the Guinness was off for 30 minutes on one of the days There is only one coffee... See more

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Rated 4 out of 5 stars
Invited

Great seats, suite size and location excellent. Food plentiful and enjoyable. The high tables and chairs proved cramped and a tad unstable for some. Overall service was excellent but the... See more

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Rated 5 out of 5 stars

My sister and I had a wonderful time over our 2 days at the Championships! The seats were amazing, we couldn’t believe how close we were to the court. It was brilliant to see the likes of Swiat... See more

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Rated 4 out of 5 stars
Invited

Booking our client hospitality event at Queen's was so easy and straightforward. My account manager at Keith Prowse, Matt is always really helpful and answers any questions I may have really quickly.... See more

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Rated 5 out of 5 stars

We had a wonderful time at the HSBC Championships women’s tournament at Queen’s Club. Sophie Watson at Keith Prowse was incredibly helpful - we greatly appreciated her flexibility with scheduling and... See more

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Rated 5 out of 5 stars

A lovely day at Eastbourne. Great organisation from Jonathan who made the booking process easy and met all our requests and the friendly and efficient Sky Lounge Team who served up some great food thr... See more

Company replied

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Company details

  1. Event Ticket Seller
  2. Event Management Company

About Keith Prowse

Written by the company

We are the official hospitality provider for the ultimate experiences at the most iconic venues and stadiums across the country.

We're...

ALL ABOUT YOU
Every part of your experience should be Memorable, right from the start. We’re only happy when you are.

ALWAYS OFFICIAL
Guaranteeing you the 100% official experience, at every venue, for every event.

HERE TO STAY
The world’s premier venues trust us. With over 200 years in the industry and as part of a leading global business, we’re playing the long game.

EXPERIENCE EXPERTS
No matter which experience you choose, we employ the best, work with the best and consequently offer the best.

NEVER SATISFIED
We love what we do and challenge ourselves every day to do it better. We continually innovate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Making a decision to buy Wimbledon…

Making a decision to buy Wimbledon tickets can be a challenge, but when you work with a person like Angelika Lesniewska at Keith Prowse, you will find the experience to be fantastic, she was great. I had so many questions- she answered every one. She even took my calls on her sick day. I was, and am,so impressed. How fortunate to get tickets to Centre Court and to work with someone as wonderful as Angelika.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie was great with prompt reply on…

Sophie was great with prompt reply on securing and processing the booking. It is 50th birthday present for my wife . Looking forward to the Treehouse experience and day at Wimbledon 🎾 thanks again for all your help.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

This is going to sound like 1st world…

This is going to sound like 1st world problems in the extreme, but please bear in mind the high price paid for tickets and the customer service response. A server poured champagne over 1 of our guests, she was mortified, got her supervisor and she promised us a bottle of champagne over at number 1 court to compensate - nothing transpired. In the afternoon I left my favourite hat at their Treehouse facility and returned to find it had gone. The receptionist said a Love Island star was next to us and was very drunk and had just left wearing it! The story changed twice after through different people to we've checked TV video and he left without a hat! Near the end of play, Raducanu was involved in a tense battle with Sabalenka on Centre Court, there were about a dozen customers left in Treehouse and all were glued to the muted TV screens as a DJ blared out; we asked if the music could be muted and the commentary unmuted and we were told it was not possible. In the afternoon I visited their sweet shop which is a brilliant idea... 2 people work it, but 2 other workers were also there to loudly discuss their love life and rumours with them and got in the way of accessing the sweets in a small space. Then in the middle of a crucial point all the televisions were turned off and we were told it was not possible to watch them. We found out it was possible to watch it from Treehouse by their out of order slide viewing an outside screen. I raised the key issues with Keith Prowse, got no response, chased repeatedly and 2 months on found they are doing nothing to make us feel better. IN SPITE OF THE STANDARD RESPONSE BELOW, NOBODY FROM KEITH PROWSE HAS REACHED OUT TO SPEAK WITH ME OR DO ANYTHING TO MAKE ME FEEL BETTER ABOUT THE EXPERIENCE. I WILL EDIT THIS ACCORDINGLY IF AND WHEN THEY DO.

July 4, 2025
Unprompted review
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Reply from Keith Prowse

Thank you for your valued review, Ian. We’re sorry to read that your experience with us was less than perfect. I understand your account manager has been in touch but if you would like to discuss further, please don’t hesitate to contact us (with your booking ID) at enquiries@keithprowse.co.uk - where you will most definitely receive a swift response.


Best wishes,

The Keith Prowse Team

Rated 5 out of 5 stars
Invited

Had a great day at Eastbourne Tennis

Had a great day at Eastbourne Tennis, the service, food and whole experience was just brilliant. Would do it again.

June 25, 2025
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Reply from Keith Prowse

This is so amazing to hear, David - thank you so much for sharing!

Rated 5 out of 5 stars
Invited

Have been using Keith Prowse for…

Have been using Keith Prowse for various sporting and music events for a number of years now and they’ve never once let me down.
Many happy memories have been made with their help and would recommend them highly to anyone looking for hospitality.

September 1, 2025
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Reply from Keith Prowse

Thank you so much for this note, Mark - we truly appreciate it

Rated 5 out of 5 stars

Wimbledon Final - Awesome!

Helpful during the purchase, and with many tasteful details after the purchase. Gemma was really great!

Experience was awesome, from the Rosewater Pavillon to the match itself.

July 13, 2025
Unprompted review
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Reply from Keith Prowse

Thank you so much for this lovely note, Andrea!

Rated 5 out of 5 stars

Trip of a Lifetime Planning Done with Ease

The support, guidance and assistance we received as we planned "the trip of a lifetime" to Wimbledon exceeded the superb. Given the complexities and many options available, it was a bit daunting, but Jonathan Gaida, our Keith Prowse representative made the navigation simple and easy. He patiently guided us competently through the process. Jon even emailed us throughout a weekend to complete the process on time. Of all the companies out there, we would strongly recommend Keith Prowse and especially Jonathan Gaida! Well done!!

August 15, 2025
Unprompted review
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Reply from Keith Prowse

Thank you so much for taking the time to write this lovely review, Mike

Rated 5 out of 5 stars

Sophie Watson on the Client Services…

Sophie Watson on the Client Services team was incredibly helpful in determining the best tickets for my needs and securing them. Very communicative, an easy process, and highly personalized -- I would highly recommend!

August 6, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

This is so lovely to read, Zak - thank you so so much for taking the time to write this, which we will pass on to Sophie

Rated 5 out of 5 stars

Sophie Watson - A Star!

The rep Sophie Watson. She was professional, courteous, communicative, thorough, patient and helpful. Sophie walked me through the booking process with ease so I was able to put a deposit and confirm my desired tickets for Wimbledon 2026. My thanks to Sophie for making it a lovely experience.

August 5, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

This is so lovely to hear and read, Ruth - thank you so much for this, and we will pass your kind words onto Sophie! See you at SW19 next year!

Rated 5 out of 5 stars

Sophie was outstanding...so patient and…

Sophie was outstanding...so patient and so helpful.
Answered every question...I would use her again and again. She is very professional and very responsive.
Great customer service!

July 3, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

This is amazing to see and read, Charlie - thank you so much for this lovely note, that we will pass on to Sophie!

Rated 5 out of 5 stars
Verified

Beatrice and Keith Prowse delivered

I engaged with Beatrice and Keith Prowse in order to organise a trip to Eastbourne Tennis. The prior communication and organisation was great and they served up a treat in terms of the hospitality (pun intended). Everyone had a great day and would gladly recommend based on this experience. Thanks Beatrice, you aced it!

June 23, 2025
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Reply from Keith Prowse

Thank you so much for the lovely review here - and for the epic puns!

Rated 5 out of 5 stars

My experience with purchasing tickets…

My experience with purchasing tickets was excellent. Beatrice Hovell was lovely to work with. She explained all choices in great detail and helped me understand which experience would best fit our group's desires and needs. We chose the Tree House and Court 1 and the day could not have been more perfect. A dream come true thanks to Beatrice and her associates at Keith Prowse.

July 7, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

Thank you so much for this lovely review, Keely - we will pass this on to Beatrice, and we very much look forward to seeing you again soon!

Rated 5 out of 5 stars

Fantastic trip to the Championships at Wimbledon

My sister and I had a wonderful time over our 2 days at the Championships! The seats were amazing, we couldn’t believe how close we were to the court. It was brilliant to see the likes of Swiatek, Sinner and Shelton in action on No.1 court.

We loved the food at the Lawn and met Jean Michel Roux on the Wednesday, he could tell we had enjoyed his seafood platter. The staff at the Lawn were very nice and made every effort to ensure we had a perfect day.

The heat was quite intense on day 1 and thankfully day 2 the clouds provided some cover. We appreciated the afternoon tea being served late on the Wednesday which allowed us to see both matches and then enjoy the food. (Please keep providing the bottled water which ran out on the Wednesday.)

Many thanks to Sophie Watson and the team at Keith Prowse for your organisation and support. I will be back.

July 9, 2025
Unprompted review
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Reply from Keith Prowse

Thank you so much for this lovely review, Anne Marie - thank you for joining us at Wimbledon, and see you very soon!

Rated 5 out of 5 stars

Amazing Wimbledon experience

Gemma Scott and the team at Keith Prowse gave us a truly memorable Wimbledon experience. Securing prime court tickets early brought peace of mind and allowed us to plan the rest of our UK trip. After facing the challenges of the traditional ticket lottery, we turned to KP and were genuinely impressed. The Lawn and Treehouse offered a relaxing atmosphere with delicious food and drinks, perfect for unwinding between matches. The staff were attentive and responsive to our needs, and Gemma kept me informed every step of the way. From start to finish, the day was seamless.

July 8, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

Thank you so much for this lovely review, Megan - thank you for joining us at Wimbledon, and we hope to see you again very soon!

Rated 5 out of 5 stars

I got hospitality packages for…

I got hospitality packages for Wimbledon through Keith Prowse. The experience was smooth and the service they provided was great. I had the plesure to communicate with Sophie Watson who was very helpful through the whole process - from booking the experience to sharing information in the time leading to the tournament.

July 1, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

This is so lovely to hear and read, Deni - thank you, and rest assured we will pass this lovely feedback onto Sophie also!

Rated 5 out of 5 stars

Excellent Service

Arranged a day at Edgbaston on 4th July 2025 for my boss's retirement and Sophie Watson was extremely helpful and nothing was too much trouble. My boss thoroughly enjoyed his day and the hospitality in the Warwickshire Suite was excellent.

July 4, 2025
Unprompted review

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