Keith Prowse Reviews 1,480

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, attentiveness, and friendly demeanor. Consumers also highlight the exceptional service provided, noting smooth and well-organized events. The booking process is frequently described as easy and seamless, with specific mentions of staff members who are particularly helpful and responsive. People appreciate the excellent locations offered, often mentioning great views and convenient access to events. The invitation process is also well-received, with reviewers expressing satisfaction with the overall experience from start to finish.

Based on these reviews

Rated 5 out of 5 stars

Making a decision to buy Wimbledon tickets can be a challenge, but when you work with a person like Angelika Lesniewska at Keith Prowse, you will find the experience to be fantastic, she was great. I... See more

Rated 5 out of 5 stars

Sophie was great with prompt reply on securing and processing the booking. It is 50th birthday present for my wife . Looking forward to the Treehouse experience and day at Wimbledon 🎾 thanks again fo... See more

Rated 5 out of 5 stars

Gemma Scott and the team at Keith Prowse gave us a truly memorable Wimbledon experience. Securing prime court tickets early brought peace of mind and allowed us to plan the rest of our UK trip. After... See more

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Rated 5 out of 5 stars

Once again our Wimbledon visit arranged by Sophie Watson at Keith Prowse more than lived up to expectations. The arrangements were perfect. Great seats, the meals at The Lawns were excellent. Cannot r... See more

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Rated 3 out of 5 stars

Loved the friendliness of staff quality of seats at Eastbourne. Did not love the catering no breakfast and all stated allergies were ignored so couldn't access anything on the menu for either lunch or... See more

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Rated 3 out of 5 stars
Invited

Food and beverages: Excellent 👍 throughout the day. Well done! If I’m critical breakfast part could’ve been bit better. On arrival: No information or directions to direct where to go. Had to ask... See more

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Rated 5 out of 5 stars

Another wonderful tennis hospitality day at Eastbourne. Sophie made our booking, the LTA ticketing system was easy, the food, service and drinks, including Pimm’s was first class. The room in the Welc... See more

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Rated 5 out of 5 stars

The support, guidance and assistance we received as we planned "the trip of a lifetime" to Wimbledon exceeded the superb. Given the complexities and many options available, it was a bit daunting, but... See more

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Rated 5 out of 5 stars

My adult children are scattered around the globe so unfortunately we rarely get together.I decided this year to “splash out “on Wimbledon.We booked “The Lawn” for 8 people through Gemma Scott at Ke... See more

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Rated 5 out of 5 stars

My experience with purchasing tickets was excellent. Beatrice Hovell was lovely to work with. She explained all choices in great detail and helped me understand which experience would best fit our gro... See more

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Rated 5 out of 5 stars

We took a package for 4 at the Rosewater Pavilion through Jon Gaida at Keith Prowse and had an absolutely wonderful day. Excellent cocktails followed by fabulous service and food....in fact we were ha... See more

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Rated 5 out of 5 stars
Invited

Have been using Keith Prowse for various sporting and music events for a number of years now and they’ve never once let me down. Many happy memories have been made with their help and would recommen... See more

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Rated 5 out of 5 stars

What a fabulous day we had at Wimbledon. The hospitality at the Lawn was truly fantastic; service from the moment we arrived to the exceptional food we enjoyed. We've been to many different hospitalit... See more

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Rated 3 out of 5 stars
Invited

Very nice staff and venue. Very disorganized serving food. We waited over an hour for our lunch and then couldn't eat it as the match was beginning both for lunch and afternoon tea. Did not remember o... See more

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Rated 5 out of 5 stars
Invited

The hospitality facility the sky lounge was beautifully set up , white linen table cloths, flowers nice cutlery etc plenty of space between tables. The supervising staff were brilliant as some of the... See more

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Rated 5 out of 5 stars

Really enjoyed the Queens Ladies Final’s Day Great weather always helps 🌞🙂 Excellent front row seats First visit to Queens found it a really intimate and relaxing venue Lounge seating overloo... See more

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Rated 5 out of 5 stars

Amazing experience while first time @ Queens. Superb hospitality at Club Lounge and unbelievable seats close to the action. The players were at arm reach literally. My agent is Jonathan - very friendl... See more

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Rated 5 out of 5 stars

Had another excellent experience with Keith Prowse at Wimbledon! We used them in 2016 and had a terrific time, so booked a package again with them in 2025. Our rep, Jonathan Gaida, answered all my qu... See more

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Rated 3 out of 5 stars
Invited

The quality of the hospitality offering was good overall although there were some issues. The lunch was buffet and a hot meal but there were insufficient tables to sit at to eat it at so people had to... See more

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Rated 5 out of 5 stars
Invited

I always use Keith Prowse for hospitality tickets especially for Wimbledon, Queens and this year Roland Garros. My contact is Katy Hawes who is amazing and very knowledgeable on everything Keith Prows... See more

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Rated 5 out of 5 stars

Excellent Day at Queens Club Tennis. Hospitality in the Roof Garden was lovely. The room looked amazing and the staff were all smart and very friendly. Food and drinks a plenty, very good bar selectio... See more

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Rated 5 out of 5 stars

The hospitality at the Lawn was first class and exceeded all expectations. We didn't have to wait more than a minute for any service, and everyone was so nice and helpful. The tickets to Count 1 wer... See more

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Rated 5 out of 5 stars
Invited

I’ve been lucky enough to experience hospitality at a few sporting events. I can say that this absolutely up there with the best of them. We were in the Warwickshire Suite Great food, incredible serv... See more

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Rated 5 out of 5 stars
Invited

A seamless way to experience Queen’s Club tennis, our first grass court live tennis event. The lunch and tea in the Club lounge were delicious. The patio overlooking the practice courts was a great bo... See more

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Rated 5 out of 5 stars

What a great experience overall! We arrived at the Lawns to be greeted by smiles and happy staff, for whom nothing was too much trouble. Lunch was superb as was the service. We missed the aft... See more

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Rated 5 out of 5 stars

Our Experience of utilising Keith Prowse for the Queens Tennis was from start to finish and exceptional service. Special Thanks to Gemma Scott who helped ensure the event was smooth with minimal disr... See more

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Rated 5 out of 5 stars

An absolutely incredible enhancement of what was already setup to be a wonderful day at Wimbledon. From the very onset of purchasing our experience working with Sophie made the preplanning so easy. Up... See more

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Rated 5 out of 5 stars

What a magic day. The new "View" delivered. Its informal decor and atmosphere all came together to create a marvellous experience. The seats behind the baseline were as promised and hopefully reserved... See more

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Rated 5 out of 5 stars

Had an amazing day on centre court and at the Treehouse. Sophie was excellent to work with and made the whole process painless and easy. Staff at Treehouse were so friendly, lots of great cocktails an... See more

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Rated 5 out of 5 stars

A fabulous day at Wimbledon despite the heat. From the support and guidance given by Sophie to the exemplary service by Ben and Emily. The venue at The Lawn was wonderful with the added bonus of th... See more

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Rated 4 out of 5 stars
Invited

The food at lunch and selection of drinks were excellent. Unfortunately the food at tea had obviously long since been standing and was dry and not very appetising. The staff are very friendly and welc... See more

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Rated 5 out of 5 stars

We had a wonderful experience at Wimbledon by the KP TEAM. Sophie was a pleasure to work with to plan. It was a first experience. It helped make it feel like a very personal experience. The staff a... See more

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Rated 5 out of 5 stars

I would like to Thank Sophie Watson for assisting myself a year ago to book the hospitality for men’s final at Wimbledon. As I had issues booking it on line she kindly assisted. Sophie kept in t... See more

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Rated 4 out of 5 stars
Invited

Tickets were exactly what I requested so thank you. Service in hospitality area was inconsistent and a little disappointing. Meal was OK, afternoon tea food was terrible. You need to take a hard lo... See more

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Rated 5 out of 5 stars

Had ANOTHER great trip to Wimbledon in July 2025 with help from Sophie W and all the people at Keith Prowse. The two days we had were fantastic. We tried the Rosewater Pavillion for the... See more

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Rated 5 out of 5 stars

We hosted a group of 20 for a day at Wimbledon and Gemma and the entire team at Keith Prowse were fantastic. The entire process was great. From Gemma's responsiveness to questions, the hospitality,... See more

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Rated 5 out of 5 stars
Invited

We attended the "Edgbaston Experience Club" (Premium) through Keith Prowse for the England vs India Test at Edgbaston. From when we first arrived onwards the experience was just fantastic. A real hi... See more

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Rated 5 out of 5 stars
Invited

Another excellent event hosted by Keith Prowse. This is our second time attending the Queens tennis final and we had wondered if anything could be as good as the first year and yes it was. Thank you t... See more

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Rated 5 out of 5 stars
Invited

What a fantastic day at the WTA event at Queens on Friday. This was our first Hospitality event and Keith Prowse would always be our go to going forward. Many thanks to Gemma Scott who was so ver... See more

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Rated 5 out of 5 stars

We had a great day at Wimbledon in the Treehouse hospitality. It’s our second year booking with Keith Prowse and the process is seamless. The Treehouse Hospitality was much improved this year, from t... See more

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Rated 5 out of 5 stars

Wimbledon has been on my bucket list for a while. I thought it would be impossible to go especially attempting to make arrangements coming from the US. I inquired through Keith Prowse and the best lia... See more

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Rated 4 out of 5 stars
Invited

I attended the Warwickshire Suite on the 1st day of the England India test match. The only reason I didn’t give 5 stars is breakfast should not have been only in a bun for a suggested Michelin star st... See more

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Rated 4 out of 5 stars
Invited

The view from skyline is excellent. The staff are all extremely helpful. The only problems were: The gas bottle for the Guinness was off for 30 minutes on one of the days There is only one coffee... See more

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Rated 4 out of 5 stars
Invited

Great seats, suite size and location excellent. Food plentiful and enjoyable. The high tables and chairs proved cramped and a tad unstable for some. Overall service was excellent but the... See more

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Rated 5 out of 5 stars

My sister and I had a wonderful time over our 2 days at the Championships! The seats were amazing, we couldn’t believe how close we were to the court. It was brilliant to see the likes of Swiat... See more

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Rated 4 out of 5 stars
Invited

Booking our client hospitality event at Queen's was so easy and straightforward. My account manager at Keith Prowse, Matt is always really helpful and answers any questions I may have really quickly.... See more

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Rated 5 out of 5 stars

We had a wonderful time at the HSBC Championships women’s tournament at Queen’s Club. Sophie Watson at Keith Prowse was incredibly helpful - we greatly appreciated her flexibility with scheduling and... See more

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Rated 5 out of 5 stars

A lovely day at Eastbourne. Great organisation from Jonathan who made the booking process easy and met all our requests and the friendly and efficient Sky Lounge Team who served up some great food thr... See more

Company replied

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Company details

  1. Event Ticket Seller
  2. Event Management Company

About Keith Prowse

Written by the company

We are the official hospitality provider for the ultimate experiences at the most iconic venues and stadiums across the country.

We're...

ALL ABOUT YOU
Every part of your experience should be Memorable, right from the start. We’re only happy when you are.

ALWAYS OFFICIAL
Guaranteeing you the 100% official experience, at every venue, for every event.

HERE TO STAY
The world’s premier venues trust us. With over 200 years in the industry and as part of a leading global business, we’re playing the long game.

EXPERIENCE EXPERTS
No matter which experience you choose, we employ the best, work with the best and consequently offer the best.

NEVER SATISFIED
We love what we do and challenge ourselves every day to do it better. We continually innovate.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars
Invited

catering was poor

catering was subject to self service. the facility for serving food was inadequate for the no of diners and the plates available were laughable in size

July 4, 2025
Keith Prowse logo

Reply from Keith Prowse

Thank you for giving your feedback on your experience. We are sorry to hear that it has not met the high standards that we set. We have passed this on to your Account Manager who will be in touch with you directly.

Rated 5 out of 5 stars
Invited

Splendid hospitality,crowd and atmosphere

Multiple Hospitality packages with variety of food options and entertainment.Definitely recommend for Premium hospitality experience in sporting and also other events.

July 4, 2025
Keith Prowse logo

Reply from Keith Prowse

Thank you for taking the time to leave this review with us. We really appreciate it. We look forward to welcoming you back to Edgbaston again soon.

Rated 5 out of 5 stars
Invited

Great day at the test match

We all had a wonderful day at the test match, well organised, great food , lovely atmosphere.

July 4, 2025
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Reply from Keith Prowse

Thank you for leaving a review with us. It's great to hear that you had such a lovely time with us at the Test Match. We hope to see you again soon.

Rated 5 out of 5 stars
Invited

Great experience

Great experience- good seats, nice food and drink and a good atmosphere

July 4, 2025
Keith Prowse logo

Reply from Keith Prowse

Thank you for leaving a review with us. We are delighted to hear how much you enjoyed everything on offer in the Experience Club. We look forward to welcoming you back in the near future.

Rated 5 out of 5 stars
Invited

Edgbaston experience

Everything about our edgbaston experience day was very good from the time we walked in to the end of the day this was the 1st time we have done this but it will not be the last service, food and staff 1st class well done to all.

July 4, 2025
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Reply from Keith Prowse

Thanks for taking the time to leave a review with us. We're delighted to hear that you had a 1st class experience with us at the Test Match. We look forward to welcoming you back to Edgbaston again in the near future.

Rated 5 out of 5 stars
Invited

The Experience Club

The location and the hosting area was amazing and the band was a great touch. The food and drink were great too and the access to the balcony and seating area in the hosting space was really good.

July 3, 2025
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Reply from Keith Prowse

Thank you for leaving a review with us about your time in the Experience Club at Edgbaston. We're delighted to hear that you enjoyed your day and we are looking forward to welcoming you back soon.

Rated 4 out of 5 stars
Invited

Great seats

Great seats, suite size and location excellent.

Food plentiful and enjoyable.

The high tables and chairs proved cramped and a tad unstable for some.

Overall service was excellent but the wine left a lot to be desired.

July 2, 2025
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Reply from Keith Prowse

Thank you for taking the time to leave a review with us. We pleased to hear that you had a good time with us but we will pass on your feedback regarding the tables to our Ops team. We look forward to welcoming you back to Edgbaston again in the near future.

Rated 5 out of 5 stars
Invited

We had a great experience

We had a great experience and really thank you for all the suggestions and help. I would sincerely like to thank Miss Sophie Watson for her immense help and guidance time to time. Due to her help our experience was sky high.
💐💐

July 2, 2025
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Reply from Keith Prowse

Thank you so much for leaving a review with us. We are delighted to hear that you have a great time at Edgbaston and we'll be sure to pass on your thanks to Sophie. We look forward to welcoming you back in the near future.

Rated 3 out of 5 stars
Invited

The quality of the hospitality offering…

The quality of the hospitality offering was good overall although there were some issues. The lunch was buffet and a hot meal but there were insufficient tables to sit at to eat it at so people had to eat with a knife and fork stood up. The hospitality room was a good size and there was easily enough space for another 10-15 tall tables and chairs. Secondly, clearing of tables after eating was inadequate meaning some tables couldn’t be used as they were cluttered.

July 2, 2025
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Reply from Keith Prowse

Thank you for giving your feedback on your experience. We are sorry to hear that it has not met the high standards that we set. We have passed this on to your Account Manager who will be in touch with you directly.

Rated 5 out of 5 stars
Invited

Excellent overall experience

Excellent staff. Great menu. Spectating seats can't be closer than. Good location to view cricket. Very pleased and looking forward to visiting again

July 5, 2025
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Reply from Keith Prowse

Thank you leaving a 5-star review with us. We really appreciate and look forward to welcoming you back to Edgbaston again in the near future.

Rated 5 out of 5 stars
Invited

You guys were just fabulous it’s the…

You guys were just fabulous it’s the best corporate event ever fabulous staff fabulous food and perhaps just too good fabulous drinks 👍👍👍👍
Brilliant

July 4, 2025
Keith Prowse logo

Reply from Keith Prowse

Thanks for taking the time to leave us a review. We really appreciate and look forward to having you back at Edgbaston again in the near future.

Rated 5 out of 5 stars
Invited

Great food, great facilities, great experience!

We attended the "Edgbaston Experience Club" (Premium) through Keith Prowse for the England vs India Test at Edgbaston. From when we first arrived onwards the experience was just fantastic. A real highlight was the food that we were served throughout the day... one comment from a guest was "this food has no right to be this good when you're cooking for this many guests - this is just incredible". Highlights were the Indian street food and the fish platter with two types of salmon, langoustines, prawns and mackerel and the curried cauliflower pies at tea. Oh and the Pimms cups were also very welcome!

The staff were great, the drinks were great and we all had a fantastic day. I would highly recommend to anyone either looking to "wow" a client or treat friends and family.

July 4, 2025
Keith Prowse logo

Reply from Keith Prowse

Thank you so much for leaving such a great review with us. We are delighted to hear that you and your guests had a great time in the Experience Club. We are looking forward to having you back in there again in the near future.

Rated 5 out of 5 stars

What a great experience overall!

What a great experience overall!

We arrived at the Lawns to be greeted by smiles and happy staff, for whom nothing was too much trouble.
Lunch was superb as was the service. We missed the afternoon tea ( it conflicted with the tennis) so can’t comment on that.Our seating on Court 1 was excellent.
The Lawns was a little noisy but not too intrusive.
Our contact Sophie was excellent, she kept us informed and responded quickly and positively to any questions.
Overall somewhat expensive but as a special occasion well worth the money. I would book again.

July 4, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

Lovely to read this, Brian - thank you for taking the time, and for joining us at Wimbledon

Rated 2 out of 5 stars
Invited

Having used KP several times and always…

Having used KP several times and always had a great experience sadly this was not the not the case this time. The box felt old, the TV was tiny but most importantly the food was disgusting. Having eaten in another box two days before which was extremely good i felt no effort, no thought had been put into it. It was awful. I am no foodie but this was not good enough and several of my guests have raised the subject with me. sad .
I know KP had no direct control of the food but they should have more influence.

July 4, 2025
Keith Prowse logo

Reply from Keith Prowse

Thank you for giving your feedback on your experience. We are sorry to hear that it has not met the high standards that we set. We have passed this on to your Account Manager who will be in touch with you directly.

Rated 5 out of 5 stars
Invited

Highly recommended. Go if you can.

I’ve been lucky enough to experience hospitality at a few sporting events. I can say that this absolutely up there with the best of them. We were in the Warwickshire Suite Great food, incredible service, brilliant team of colleagues. View for the games was outstanding. Just excellent from start to finish. Already working out when we can go back.

July 5, 2025
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Reply from Keith Prowse

Thank you for taking the time to leave a review with us. We are delighted to hear that you had a great time in the Warwickshire Suite with us. We look forward to welcoming you back to the stadium in the near future.

Rated 4 out of 5 stars
Invited

Great experience

Great experience
Good seats. Hospitality could have been better

July 4, 2025
Keith Prowse logo

Reply from Keith Prowse

Thank you for leaving a review with us. We are pleased to hear that you had a great experience with us and look forward to welcoming you back in due course.

Rated 5 out of 5 stars
Invited

Perfect Day

The whole day from start to finish was fantastic. Very attentive staff, great event and amazing facilities. Impossible not to have a good time.

July 3, 2025
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Reply from Keith Prowse

Thank you for leaving a review with us. We are looking forward to welcoming you back to Edgbaston again soon.

Rated 5 out of 5 stars
Invited

Exceptional service and great day out

Exceptional service and great day out, as always.

July 5, 2025
Keith Prowse logo

Reply from Keith Prowse

Thank you for taking the time to leave a review we us. We're delighted to hear that you had an exceptional experience with us, and we look forward to welcoming you back in the near future.

Rated 5 out of 5 stars

Wonderful Wimbledon. A massive thank you to Sophie Watson…

A massive thank you to Sophie Watson and all of the team at The Lawn Restaurant. We enjoyed great seats, wonderful food and excellent service. I booked for eight as a birthday celebration and the day exceeded everyone's expectations. Brilliant.

July 6, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

So so lovely to read this, Charles - thank you for taking the time, and for joining us at Wimbledon!

Rated 5 out of 5 stars

Very good experience with KP

Very good experience with KP. Account service by Sophie Watson excellent, staff, food & beverages at the Treehouse - and most important, very good seats right behind Ben Shelton's parents...

July 5, 2025
Unprompted review
Keith Prowse logo

Reply from Keith Prowse

Thank you for taking the time to leave this review, and for joining us at Wimbledon! Sounds like you had some amazing seats!

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