Mark H

Lovely cutlery that will last a life time.
Have 3 sets and will never go anywhere else….ordered online and delivered without issue.

Highly recommend.

Have been using Keith Prowse for various sporting and music events for a number of years now and they’ve never once let me down.
Many happy memories have been made with their help and would recommend them highly to anyone looking for hospitality.

Purchased a couple of pairs of binoculars for an upcoming family trip - Park Cameras had the stock, the price was very competitive and they delivered super fast.

Very happy, would use again and recommend.

Thanks!

Don’t think it’s a particularly bad product, I mean it does what it says it will but for the price I expected much better service.

You sign up to a quarterly delivery and then you pay monthly; no issues with that but at the end of every cycle you have to wait for 10 days for your next batch to arrive….so over the course of a year you’ll be without the supplements for 40 days leaving you looking for an alternative to fill the gaps.

Sorry but for the money that’s simply not good enough.

**REPLY**

The below response is a lie. They didn’t offer to expedite my delivery they offered me a 10% discount on my next 2 payments….this only after a week had past waiting for a response (they don’t reply to emails as quickly as they do on here…).

Furthermore I’ve never questioned the quantity that is sent. You get sent exactly the correct amount, I even weighed my servings each time to check and it was spot on - this is NOT the issue.
The issue is the delivery time - 7-10 days but always nearer to 10 between between every 90 day cycle.
If you shipped at day 80 and sent 90 days supply this issue wouldn’t exist….pretty simple really.

What can I say that hasn’t already been said by others here and on various watch forums - if only I’d seen before placing an order with these crooks.

My story goes - Placed an order with 48 hour delivery for a screwdriver I needed whilst back in the UK for a short period.

2 weeks later nothing had arrived so I messaged them (they refuse to issue a contact number or email address which immediately raised alarm bells…).

Rather than an apology they immediately and arrogantly tell me to read the T&Cs and basically it’s not their fault and I need to make a claim with Royal Mail….now I’m no expert but surely failure to deliver goods purchased online should sit with the retailer and not the customer?! Even if it doesn’t any decent retailer would look after their customer and do the right thing.

Royal Mail have told me they’ve never received a parcel from them so not their issue…..so I’m now out of pocket.

We’re talking about an £18 screwdriver here, small fry that they could have easily rectified for me but instead they choose to treat me with absolute contempt.

Without shadow of a doubt the worst company I’ve ever come across online - for what it’s worth I’ll pursue a refund with my CC company as no point arguing with clueless stupidity.

I really hope one day someone takes these con artists to task and teaches them a lesson.

REPLY TO BELOW
Sam - As you very well know that date has been and gone and I’ve spoken with Royal Mail who say I can’t put a claim in as they never received a parcel.

If only you put as much effort into keeping your customers happy as you did defending your arrogance you’d be in a much better situation don’t you think?!

Still no offer of a refund or a replacement!

YOU’VE BEEN WARNED EVERYONE.

Ordered a jacket costing circa £600, 20 days later still no sign of it - Flannels blaming the courier company, courier company claim they have no idea and I’m out of pocket.

Be warned - any issues do not get resolved quickly!

REPLY - Hi Brittany, You say you'd like to discuss but give me no way of contacting you?! Yes your customer service team have emailed me but to tell me you're looking into the issue but it still hasn't been resolved and I'm still £600 out of pocket - not once has anyone offered me a refund and as I needed the jacket for a trip I've ended up buying elsewhere.

You need to refund me, clearly this item has been lost.

Mark.

Booked a Mercedes S Class to collect me from the airport and take me back the following day….paying £750.

On arrival I was greeted with an old hatchback car with a crack running across the windscreen and dirty interior.
Not having a lot of options I got in the cramped rear seat, the driver then proceeded to drive at breakneck speed whilst messaging on his phone and unbelievably started watching a football match on his phone with headphones in!

To say I was relieved when I arrived at my destination is an understatement after a terrifying and out right dangerous journey.

I’m now arguing with them to get a refund, their customer service team is awful and totally devoid of any compassion.

Do not be hoodwinked - this is a complete scam, I could have used UBER for half the cost and received a much better car & service….

AVOID AT ALL COSTS!

Ordered 3 cards for valentines - none have arrived and no explanation given.

I’ll stick with Amazon next time, very disappointing.

Awful behaviour from this company, they traded as Klafs Technical in the UK - they took a £7k deposit from me and then conveniently disappeared and reappeared a month later with a different name. Although I've tried and tried I've never had my deposit back.
I'm updating this (July 2025) as Klafs are now trying to have this honest review removed.

Been chasing them in UK & Germany but still no further.

Be warned - Klafs will not honour their agreements.

**Message to Klafs**
If you'd like me to remove this post its quite simple, rather than complaining to Trustpilot why not reach out to me on my email, I was dealing with Jonathan Fassnacht so he'll know my address!

Ordered a new pair of Oliver Peoples sunglasses - they arrived in poor condition with scratches on the lens and dirt on the arm….very obviously these were used and not new.

Returned for refund.

We ordered 2 custom size and will be ordering a couple more for another property. Great service and super high quality and finish, best i've seen and well worth the money.

Many thanks!

Absolutely shocking customer service….it’s like talking to a brick wall.

I ordered some new cycle shoes, their website states they’d be dispatch in 24-48 hours. 8 days later nothing and we’ve now moved house so impossible for me to receive.

Customer service don’t want to know and are refusing to cancel the order or give any form of refund whatsoever.

Avoid!!!

Update - Still no joy, every reply to my emails just repeats that they can't do anything! 10 days, no trainers arrived.

To answer the below sums up the type of response you can expect. For the record the order number is 62886840.

Purchased a number of items totalling £2,000 for an upcoming holiday.....12 days have past now and nothing has arrived, customer service couldn't care less; they say they'll call back but never do.
Looks like order won't arrive in time for the trip and i'll be chasing on our return.

Avoid!

*Update*
As stated below the goods finally arrived and my wife is very happy so thank you for finally resolving.
Can't fault the jackets but perhaps next time an order goes missing you just send out another so the customer isn't left hanging.....or at the very least be honest about the situation.

Anyhow, all resolved now, i've update my post and rating to reflect the situation.

Absolutely shocking, purchased 4 pairs of jeans to try....kept 2 and returned the other 2.

6 weeks later i'm still chasing the refund of circa £400. Avoid! Avoid! Avoid!

Very happy with the service, dropped the handsets into my local store in Burton on Trent, staff were very friendly and helpful....was paid a couple of days later.

Great service. Will use again.

No issues, glasses arrived very well packed! Very pleased.....

Another perfect transaction by Mark Woollett and the team at Watchfinder.

Worked so fast to get my watch to me on Saturday morning in time for me to take on my holiday, fabulous service, would strongly recommend.

Thanks!

Dealt with Chris and purchased a fantastic AP. Easy payment and watch arrived next day as promised. Will happily use them again.....Thanks!