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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and attentiveness, noting how they go above and beyond to ensure guests feel special and well-cared for. Consumers also appreciate the excellent service provided, highlighting the seamless organization and the attention to detail that makes events memorable. The venues' locations are also a plus for the reviewers. People frequently mention the invitation process, expressing satisfaction with how smoothly and efficiently events are organized. However, there appears to be some ambiguity regarding the booking process, with opinions varying among reviewers.

Based on these reviews

Rated 5 out of 5 stars

Booked last minute and Lucy couldn’t have been more helpful. She went above and beyond, staying patient and professional even when a few friends dropped out at the last minute. She managed to sec... See more

Company replied

Rated 5 out of 5 stars

We were very well looked after throughout the day, with staff always close at hand, ready to fill a glass or offer us more food, all of which was excellent. They were without exception both helpful an... See more

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Rated 5 out of 5 stars

booked a day at Ascot at very short notice. Ashley organised the tickets and itinerary quickly and professionally and the Icon team made sure the event went off smoothly. Special thanks To Laura ( car... See more

Company replied

Rated 5 out of 5 stars

Thank you so much for organising Henley for our team. The feedback I’ve had has been brilliant, everyone really enjoyed the day which is fantastic for our client relationships. For me, I really... See more

Company replied

Rated 5 out of 5 stars
Verified

Planning and information provided before the event was very helpful and made hosting and dealing with our own customers/guests simpler. Once there, the staff were attentive, friendly and helpful throu... See more

Company replied

Rated 5 out of 5 stars

A great day out. From the ease of parking and easy access through security and entry into the inner circuit to an efficient and charming welcome from the team. We were shown to our table by a smart... See more

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Rated 5 out of 5 stars

From the initial information request to the event itself, Lottie was on hand to support with any queries. On the day the event was very well ran, which meant we got to spend time with our guests and w... See more

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Rated 5 out of 5 stars

Ashley at ENGAGE has been brilliant to work with. He’s our go-to for F1 hospitality and always makes the whole process really easy. Super helpful, quick to reply, and checks in before, during, and eve... See more

Company replied

Rated 3 out of 5 stars
Verified

Having been to this event a number of times in the past I thought year was below standard. There were too many people packed into the room and the tables were too small for the number of guests, mean... See more

Company replied

Rated 5 out of 5 stars

We had an amazing time at the Usyk vs Dubois fight, Aimee's quick turnaround meant we got tickets within 48hours of this event, she kept me up to date with the process throughout and she delivered! Co... See more

Company replied

Rated 5 out of 5 stars

What an absolutely incredible experience from start to finish! A huge thank you to the team at Engage for hosting such a fantastic day at the races – everything was done to the highest standard... See more

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Rated 4 out of 5 stars
Verified

Good relaxed vibe Interesting and funny insights from Steve Finn and Co Nice food and drinks Excellent venue Great service and very friendly The ambience and air-con in the hospitality suite coul... See more

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Rated 5 out of 5 stars
Verified

we were given Keely as our point of contact, she was awesome at looking after us, keeping us informed and looking out for those of us with dietary requirements. She even came to tell us she was headin... See more

Company replied

Rated 5 out of 5 stars

One in the life time experience! As newbies to the F1 racing, I was asking lots of questions. Ashley has been incredibly patient, knowledgeable and really gave us the best advice regarding how it work... See more

Company replied

Rated 3 out of 5 stars
Verified

Generally good. Some confusion over not eating red meat and allergies. which was a bit odd! Lots of media attend these events so a making a few sockets available is always a good idea (though I found... See more

Company replied

Rated 5 out of 5 stars

Aimee did a great job with getting me a single ticket to Wimbledon for July 4. Her diligence and impeccable follow through made my life a lot easier. In addition, she was very helpful in explaining... See more

Company replied

Rated 5 out of 5 stars

I hosted a corporate work event for various clients who are Rugby mad! The entire ICON experience was excellent, the cleanliness, and food were excellent. All staff went above and beyond to pr... See more

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Rated 5 out of 5 stars

Hosted some business contacts with Engage, in the Shakespeare lounge at Twickenham Stadium. The table hosts were fantastic, helpful and enthusiastic. The atmosphere in the lounge was electri... See more

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Rated 5 out of 5 stars

We spent day 2 of the WTC, SA V Aus match at The Oval for a corporate day out and we all loved it! Engage were helpful and accommodating from start to finish. The hospitality provided... See more

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Rated 4 out of 5 stars
Verified

Fantastic experience!! Great business opportunity and great seats. Advice: The Rose room could go with a bit of design on the ceiling (e.g. soft absorband or strips) to improve the accoustic of the p... See more

Company replied

Rated 5 out of 5 stars

Excellent day at the rugby! Very well organised with helpful & friendly staff. The food was very good and it was great to meet some ex-international players. Can't fault Engage, especially as organisi... See more

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Rated 5 out of 5 stars

Mitch and the team helped us find the perfect package for Wimbledon. I experienced a medical issue that prevented me from traveling to London, and Mitch stepped up again, finding a buyer for my ticke... See more

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Rated 5 out of 5 stars

Had an incredible time at the 6 Nations England v Scotland event. Hosts and the events staff were so welcoming, especially Emily and Ellie. Food and drinks were great, fabulous vibes all round.

Company replied

Rated 5 out of 5 stars

From the moment you enter the venue, the staff meet and greet you and make your time there feel very special. Great discussions with the players and the host was a good laugh! Would recommend Engage... See more

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Rated 4 out of 5 stars
Verified

Food was good and the service very attentive. Too many people in the venue so hard to hear some conversations, venue should be open at half time to allow for a quick refreshment grab if you wish to. C... See more

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Rated 5 out of 5 stars

Just back from the ICON by Engage golf day at The Grove and it was an amazing experience from start to finish. Every detail had been thought about and the quality of the food and drink at every hole (... See more

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Rated 5 out of 5 stars

Attended day 3 royal ascot icon enclosure. What a wonderful experience Hosting staff were fabulous and really welcoming and attentive, but not imposing so perfect. The setting was really wel... See more

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Rated 5 out of 5 stars

Fantastic service from start to finish. Someone is available to answer any questions you have leading up to the event. Will 100% be using Engage Sports Management in the future.

Company replied

Rated 5 out of 5 stars

We use Engage on a regular basis and they communicate really well and provide information in good time. Engage send someone to check with you on the day that everything is meeting your expectations... See more

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Rated 5 out of 5 stars

Always a well put on event by Engage as a repeat customer. Wide range of events available. Helpful staff making sure our clients have a great day,

Company replied

Rated 5 out of 5 stars

My guests and I had a fantastic day at Royal Ascot. The lunch and afternoon tea were of high quality and the service was excellent. We had a great view of the action from the rail and Francesca fro... See more

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Rated 5 out of 5 stars
Verified

Everything was great, however the you should be able to use the facility toilets at half time - it's crazy we spent £000's to be there but were locked out at half time......

Company replied

Rated 3 out of 5 stars
Verified

Good facility and organisation of event, 3 course meal limited in terms of portion and quality. Welcome drink, poor quality, sparkling........? Food after game good.

Company replied

Rated 5 out of 5 stars

Engage organised a work event at for us at Epsom Derby and from start to finish the experience exceeded all our expectations. Having attended a number of various Raceday's at various locations I can... See more

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Rated 5 out of 5 stars

The event was organised with absolute precision. Every staff member could not do enough to help,took the time to get to know their guests and enhanced the experience. I could not recommend them enough... See more

Company replied

Rated 5 out of 5 stars

Fantastic day at Twickenham for a Six nations match. Great service, lovely food and wine, excellent seats and the Q&As with both current and ex international players/world cup winners really made for... See more

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Rated 5 out of 5 stars

A Truly Magical Day at Ascot with Engage Hospitality!!! This was by far the most memorable and magical day we’ve experienced at Ascot. Engage Hospitality left no stone unturned from the elegant c... See more

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Rated 4 out of 5 stars
Verified

A very nice day out, the facility was nicely laid out with room to move and great A/C which was a god send as the weather was beautiful. Food was very nice but drink range and table service was limite... See more

Company replied

Rated 5 out of 5 stars

We had a thoroughly enjoyable day at Twickenham with Engage. Thank you to Emily for a wonderfully organised event. Everything went so smoothly, and we all had such fun. Mark.

Company replied

Rated 5 out of 5 stars

Aimee (sales rep) was amazing! Very professional, friendly, and we got a great price on our tickets. Thoroughly recommended.

Company replied

Rated 5 out of 5 stars

Attending Friday Practice at Silverstone with Engage Hospitality’s ICON was a great experience. The location provided excellent views of the track, including Maggots & Becketts, we were right in the h... See more

Company replied

Rated 3 out of 5 stars
Verified

Staff were very friendly, getting drinks was fine but food felt very tight. Servings were limited. Solution would have been to go to multiple food serving areas but couldn't be bother with that.

Company replied

Rated 5 out of 5 stars
Verified

The Hole F1 experience was a great, Brilliant day, food and table service was 10/10 beside only serving Heineken lager a couple of other choices wouldn't have gone a miss.

Company replied

Rated 5 out of 5 stars
Verified

Very good and would recommend. The lady looking after our table was fantastic. She and her team looked after our laptops etc. whilst we watch the racing. We never had to go to the bar as staff were... See more

Company replied

Rated 5 out of 5 stars

We had the absolute pleasure of attending Ascot Races with Engage Hospitality Group, and it exceeded every expectation. From the moment we arrived, everything was meticulously organised — seamless... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent experience. Great customer service by hospitality team and very well organised. Thanks

Company replied

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Company details

  1. Event Management Company
  2. Event Planner
  3. Event Ticket Seller

About Engage

Written by the company

Photo

Company Description

We’re ENGAGE, the sports and entertainment experts. We create, deliver and find high-quality hospitality, events and travel experiences. Our experiences aren’t just about the event itself, but about incredible occasions and unforgettable moments, exceptional hospitality and excellent personal service. They’re about bringing people together, creating connections and building lasting bonds. Engage Calendar

Official Partnerships

Our Official Partnerships spread widely across the sporting and entertainment opportunities, including contracts with Twickenham, Wembley Stadium, Lord's, The Kia Oval, Silverstone, The BRIT Awards and many more. Explore Partnerships

ICON

ICON is our premium brand offering, giving you the ultimate hospitality experience. Experience world-class hospitality at the best venues around the world with ICON. EXPLORE ICON

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Excellent experience

Excellent experience. Great customer service by hospitality team and very well organised. Thanks

October 21, 2025
Engage logo

Reply from Engage

Thanks very much Habbib, we're delighted to hear you received an excellent service from our team, something we're very proud of. Hope to see you at an event in the near future.

Rated 5 out of 5 stars
Verified

Great venue & fantastic speakers

Great venue, fantastic speakers, good food and attentive service.

September 6, 2025
Engage logo

Reply from Engage

Thanks a lot for the review Garry, great to hear that you enjoyed the service we provided, which is a key part of being an Engage client or guest. Hope to see you at an event in the near future.

Rated 5 out of 5 stars

Excellent organisation

Excellent organisation, Great host.
Fantastic weekend.
Will be attending events with yourselves in the future

September 7, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Andrew, really appreciate the feedback and glad that you enjoyed the event. Hope to see you at an event in the near future

Rated 5 out of 5 stars

Very well organised and great…

Very well organised and great communication.

August 27, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks a lot for the review, hope to see you at an event in the near future

Rated 5 out of 5 stars

We had an amazing time at the Usyk vs…

We had an amazing time at the Usyk vs Dubois fight, Aimee's quick turnaround meant we got tickets within 48hours of this event, she kept me up to date with the process throughout and she delivered! Could not thank her enough, cant wait for the next one :)

July 19, 2025
Unprompted review
Engage logo

Reply from Engage

Hi Jasvir, thanks so much for the great review and I'll let Aimee know the great news! Glad you enjoyed the boxing, hope to see you at an event soon

Rated 5 out of 5 stars
Verified

The day was amazing from start to…

The day was amazing from start to finish. Staff we awesome and knew everything to make the day really special. Day 2 Lords - Eng v Ind

July 14, 2025
Engage logo

Reply from Engage

Thanks David, glad you had a fantastic time at our ICON Lord's experience for England v India. Hope to see you at an event with us soon!

Rated 5 out of 5 stars

Aimee (sales rep) was amazing

Aimee (sales rep) was amazing! Very professional, friendly, and we got a great price on our tickets. Thoroughly recommended.

July 17, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Grant, brilliant to hear. I've let Aimee know the good news. Hope to see you at more events with us soon.

Rated 3 out of 5 stars
Verified

slight food confusion

Generally good. Some confusion over not eating red meat and allergies. which was a bit odd! Lots of media attend these events so a making a few sockets available is always a good idea (though I found one)

July 12, 2025
Engage logo

Reply from Engage

Hi Chris, thanks for the review. You constructive feedback is really helpful and I hope we can show our improvements at our next event.

Rated 5 out of 5 stars
Verified

A great day at the cricket

A great day at the cricket. Excellent and engaging hosts. Food was excellent and options for drinks also

July 12, 2025
Engage logo

Reply from Engage

Thanks Andy a great review and delighted to hear you enjoyed your experience at Lord's with us for England v India. Hope to see you at an ICON event in the near future.

Rated 5 out of 5 stars

Attending Friday Practice Silverstone…

Attending Friday Practice at Silverstone with Engage Hospitality’s ICON was a great experience. The location provided excellent views of the track, including Maggots & Becketts, we were right in the heart of the action. From the grandstand we also had views of aintree and the wellington straight. The staff were professional, welcoming, and attentive throughout the day, making the experience seamless from start to finish. The food and drink offerings during the day were fantastic with a great selection available throughout the day. Added touches like guest speakers, simulators, and the pit stop challenge made the day even more engaging. A premium hospitality experience that truly delivered.

July 4, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Nik, glad you had a fantastic day and we hope to see you at an event soon.

Rated 5 out of 5 stars
Verified

Every detail was thought of

Planning and information provided before the event was very helpful and made hosting and dealing with our own customers/guests simpler. Once there, the staff were attentive, friendly and helpful throughout the day. The food was excellent, especially considering the scale. The bar was well stocked with quality wines and beers and champagne, which certainly was free-flowing.

July 8, 2025
Engage logo

Reply from Engage

Brilliant to hear Melanie thanks a lot for your review. Looking forward to seeing you at an event soon!

Rated 4 out of 5 stars
Verified

Good relaxed vibe

Good relaxed vibe
Interesting and funny insights from Steve Finn and Co
Nice food and drinks
Excellent venue
Great service and very friendly
The ambience and air-con in the hospitality suite could have been much better

July 12, 2025
Engage logo

Reply from Engage

Thanks a lot for the review David, we really appreciate your feedback. Thanks for the comment on the air-con especially and we will let the team at Lord's know and how we can provide an improved system for next year. Hope to see you at an event soon!

Rated 5 out of 5 stars

Fantastic Last minute experience – Lucy was brilliant!…

Booked last minute and Lucy couldn’t have been more helpful. She went above and beyond, staying patient and professional even when a few friends dropped out at the last minute.

She managed to secure us tickets for the Icon area at Silverstone – amazing views and a complimentary bar all day (from 11am!).

A seamless experience from start to finish. Would definitely use again.

July 4, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks a lot for the fantastic review! I'll let Lucy know the great news

Rated 5 out of 5 stars
Verified

F1 10/10

The Hole F1 experience was a great, Brilliant day, food and table service was 10/10 beside only serving Heineken lager a couple of other choices wouldn't have gone a miss.

July 6, 2025
Engage logo

Reply from Engage

Thanks Dave, fantastic review and I'm delighted to hear you enjoyed the F1 ICON experience as much as we do! noted on the Heineken, that tends to be agreed by Silverstone across the whole venue, but I will feedback that another option would be better.

Rated 5 out of 5 stars
Verified

It was a seamless transaction

It was a seamless transaction. The experience was first class

July 6, 2025
Engage logo

Reply from Engage

Thanks Stuart, I'm glad you received a first class experience from us. Hope to see you soon!

Rated 5 out of 5 stars

Delightful hospitality

We were very well looked after throughout the day, with staff always close at hand, ready to fill a glass or offer us more food, all of which was excellent. They were without exception both helpful and charming. Our host Chris, who had a large number of guests to look after, was unfailingly attentive and made sure we were introduced to fellow guests. We felt privileged to be able to watch the practice from such a perfect vantage point and in such a relaxed fashion. It was a thoroughly enjoyable day and we are grateful to have had such an opportunity.

July 4, 2025
Unprompted review
Engage logo

Reply from Engage

Thanks Andrew a fantastic review and it's great to hear our F1 ICON experience at Silverstone met your expectations. I'll let Chris know the great news and I couldn't agree more that the views for ICON Silverstone is one of the best around! Hope to see you soon
.

Rated 3 out of 5 stars
Verified

Below par

Having been to this event a number of times in the past I thought year was below standard. There were too many people packed into the room and the tables were too small for the number of guests, meaning we were sitting on top of one another. In addition and as a result of the above the queues for the food were too long.
Finally, whilst I understand the need to control portions constantly being told that you could only have one of something when you didn't take all options e.g. four sandwich options and only selected two, so why do I have to ask for two each of those. This makes little/ no sense when other guests are ordering 12 beers/ any other drink of choice and makes for a poor experience.

July 8, 2025
Engage logo

Reply from Engage

Hi Phil, thanks a lot for the review, we really appreciate the constructive review. We'd love to discuss this further so we can ensure that your next event with us is a 5 star experience. Please message on contact-us@engage.co.uk and we look forward to hearing from you.

Rated 3 out of 5 stars
Verified

Staff were very friendly

Staff were very friendly, getting drinks was fine but food felt very tight. Servings were limited. Solution would have been to go to multiple food serving areas but couldn't be bother with that.

July 8, 2025
Engage logo

Reply from Engage

Hi Dale, thanks a lot for the review and glad that were staff were up to standard! The multiple food points are there to try and help with any queuing but I appreciate that it can be a little difficult at busier times. Hopefully you'll attend another event with us and we can work on some of those improvements. If you had any further comments then please message at contact-us@engage.co.uk.

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