JLL Fitness Reviews 2,578

I was seeking a dedicated fitness cycle due to increasing mobility issues which makes my oexisting training equipment unsuitable. I went to the JLL centre and had a friendly reception and shown around... See more

Great product, excellent price, whisper quiet. Well made. Very stable. Quite big, not for the smallest folk. Would be 5 stars but for the shocking 3rd party shipping agents XPD the D must stand for... See more

Easy to order and good quality treadmill for the money. Not much difference information given about dispatch and couldn’t really track where it was. Company was helpful when I contacted them. When... See more

The delivery was early and on time, where I was told two man delivery, it was a one man delivery and myself, not a major problem but be aware that if the package is 49.9 kg it will be one man 50k... See more

I have the IC400 Elite Indoor Cycle Exercise Bike - 20kg Flywheel for 8 months now. Sturdy bike and easy to assemble, occasionally creaks, but WD-40 works well. Friction pad resistance is not p... See more

Bike is well made, stable & sturdy. Action is very smooth & quiet. Easy to assemble (YouTube). Seat is very uncomfortable, bought a ‘comfort’ seat from JLL which is tolerable rather than comfortable.... See more

Amazing customer service. Went in for an exchange it was quick, easy and hassle free. Definitely recommend

This rowing machine is the second piece of equipment I have purchased from JLL having previously bought an exercise bike. They are both excellent quality and the whole family are very pleased with the... See more

Great Company, with excellent Customer Care pre-sale and after-sale. Purchased the IC400 Elite Indoor Cycle (beautiful bike to workout on) a few weeks back, and noticed while unpacking that seat had a... See more

On the second day of use the S300 treadmill has developed a fault - I have called every day for a week leaving three voicemails- without receiving a reply - I have also emailed twice which has again g... See more

Went to the showroom in Birmingham to check out the spin bike before I purchased. Staff very helpful and patient while I tried out different spin bikes. Went home to give it more thought but decided t... See more

I ordered an Aqua one rowing machine which came with 2 broken feet ( no doubt down to the rough handling by the courier service). I emailed JLL who responded immediately and arranged to have new feet... See more

Before ordering I made an enquiry re: a comparison with concept 2 rowers (the one I had was old and tired and worn), I was recommended the Ventis 3. I must say I’m really impressed with it. The resist... See more

Bought a cross trainer in November that I can’t use because parts are broken. Have been trying to contact customer service for an over a month, multiple voicemails left and emails sent but no one ha... See more

Treadmill itself seems pretty decent! However it took too long to be delivered… then when it did arrive it was meant to be two man and only one man who nearly dropped it when he delivered it. Finally... See more

Very average bike. Bought a refurbished IC400 bike for JLL, came in average time however it seemed it was sort of done off the cuff. The bike arrived and the drinks holder was broke but the overall bi... See more

The product was fine, however there was a feet support missing from the underneath to allow it to evenly stable itself. I have already emailed with this observation, however, I have had no respo... See more

We only needed a small replacement part but the service was great. Details/picture sent for us to confirm the required part with costs and on ordering delivery was very quick.

We wanted a place where we could view the bikes rather than just ordering online, JLL came up close by, the gentleman who showed us the exercise bikes had great knowledge and very friendly.

I was trying to fit a pedal to my bike but didn't have the tool, so I bought a new pedal which was supposed to come with the tool. It didn't, so I contacted them and the tool arrived the next day. O... See more

Dispatched & Delivered promptly and with care. Easy to assemble with everything you need inc multi tool. It only took me 15 minutes to unpack and get it made. I am really happy with both service an... See more

Good choice of equipment at competitive prices. Would have given 5 stars but delivery took longer than indicated (11 days).

The rowing machine was delivered faulty, but they changed it over straight away. So just have to rebuild it again. Seems good value in comparison to what people are asking for second hand equipmen... See more

JLL have fantastic quality products at the best prices and very fast delivery. They keep you fully updated with delivery timetable.

Great value treadmill which does everything we require. We needed some spare bolts and JLL Fitness Customer Services were very helpful.

Good product not so good customer service. They pick and choose what email they want to reply, never answer the call and ask you to leave a voice message to which they never respond.

Our refurbished exercise bike is brilliant great value and came so fast I would highly recommend JLL

Fantastic product at a very good price Very good service too

3 stars given as company themselves have been okay to deal with, and have provided me a refund after me having sent a few emails however the courier that was used was xdp and they did not provide good... See more

Great delivery, great good comms. Fair price in current market. Marked down as box was just about held together had holes in which could be courier and writing/pictures on box were faded leading me to... See more

not very well explained in setting up had a small pot of oil which had leaked out covering it in oil. Could not get the control panal to tilt up had to get grips to undo the two cap head bolts as c... See more

[Updated] The delivery was delayed by a week but finally arrived. The product has been working ok so far, and customer service seemed helpful in resolving this. [Old]Product not delivered I bough... See more

I don't know what to say about this company, after ordering an exercise bike from them, I received no email confirming the order, and no communication regarding delivery, thank goodness I used paypal,... See more

Experience mixed. After placing order and paying by PayPal, the first contact I had was from DHL confirming delivery. Email on PayPal receipt did not work so for 4 days payment had been made but no or... See more

Poor experience unfortunately. Purchased a treadmill from them and in less than two years, I’ve gone through four motors and a broken service board. Always fixed eventually but thank goodness for th... See more

There was a problem between JLL and Yodel with the latter telling me they had not received the order, even though JLL had given me a Yodel no. This meant I had no idea when it was going to be delivere... See more

The pedal came off as I was using it for only the second time - a shock but thankfully no injury. Shards of metal had peeled from the screw and now it won’t go back in properly - I’ve managed to force... See more

I chose the rowing machine as it had been given great reviews. I placed the order, the money was taken and invoice received, then nothing. No confirmation of when delivery was due, no notification, no... See more

I received an OOO advising you would be reopening Jan 4th but didn’t actually receive any updates that my order had been processed or even despatched. The only time I was aware of anything was when I... See more

Delivery terrible. Communication pretty poor, but understandable at present. The whole experience of getting the item was increasingly frustrating and Jll should look at this side of their business... See more

First bike ordered was perfect and JLL support has been great. The second bike had defects and needed replacement parts, which are going to take a month to arrive. JLL support is good and I realize we... See more

Bought a set of dumbbells on the 8th June, 2 x 8KG for £82.99 Great Quality dumbbells, really well built, they seem like a top brand I went online again shortly a few weeks after buying, as... See more

Lack of communication. I purchased a JLL JF100 exercise bike. I got a PayPal receipt but no acknowledgment from JLL themselves. It says next day dispatch - this is not next day delivery. The bike... See more

Ordered a treadmill 1st May. Nothing arrived within 10 working days. Never received order confirmation email,no dispatch email. Treadmill mat arrived within 5 days of order. Emailed and was told the t... See more

The website claims next day free delivery, after I called up they clarified the situation. Next day free delivery is anything up to 21 days. Massive lack of communication, especially when you pay a co... See more

I bought a treadmill JLL-S300 just before lockdown which has been a real life saver. However 2 weeks in, the motor on the treadmill started squeaking fairly loudly which was disturbing my neighbour ev... See more