Tom

Delivery was our issue. Our property was damaged, no one noticed until they left, now they will not engage with us on this, stating that the drivers didn’t report anything so case closed. Extremely frustrated given that the experience up to this point was good, pricing, communication, product availability etc.

I would use them again, but i would recommend that you watch them bring the delivery through the house. We are now left with a bill to repair the house. It doesn’t look like much but plaster, skirting and redecorating, as well as the inconvenience.

It’s a shame but what can you do.

I originally liked our Cambridge unit bought in July 2020, however started to fail last year and we got it out from storage this year and the rattan has completely perished and is now brittle to touch and is failing all over. Expensive for a unit that we first complained about in October last year so lasted around 2 years before we had issues.

Cannot get a response to our numerous emails. Such a shame that the unit was so good to start with. I wonder if it was defective and couldn’t handle the heat last year?

Disappointing company, as everything else was expectional, but that means nothing if we are now shopping for a new unit.

Delivery terrible. Communication pretty poor, but understandable at present. The whole experience of getting the item was increasingly frustrating and Jll should look at this side of their business and fast.

The bike is however if exceptional quality and I would recommend their product.

Perfect, good quality and affordable! Love the unique designs!