Jack Wills Reviews 22,823

Item is fine however please give an option as to what service to use for delivery. Evri delivery driver just left the parcel on the doorstep and left, didn't even bother to wait for the door to be ans... See more

Great jacket! But 3 stars given due to the awful and laborious customer service and replacement system. First jacket bought had some poorly formed stitching so I returned it. But, as found out eventu... See more

I have sent two emails not one has been replied to !! Items I have ordered are great just one item I ordered XL TROUSERS but when you receive confirmation email it’s a 34W your size chart states XL IS... See more

Good experience ordering Delivered quite fast Great quality shoes for price but just slightly stiff which isn’t end of world but it’s a smart casual beautiful shoe, have changed into them after... See more

When things go wrong - 21 days after ordering EVRI said package damaged. No customer service contact number. The chat is a bot only. Harder to resolve that it should of been

We saw a Jack Wills hoody jacket in their shop in Street but they didn’t have one that just had the logo on it so we ordered direct online. Website was easy to use as well as ordering. Quick confirmat... See more

well, once you sell your soul (and company) to the so called 'tycoon' there's little hope. as part of the Fraser Group you get the same quality and quality of service like the other brands under the... See more

I ordered leggings from JW they came the next day - got a discount 2 for 1- they arrived and are soft well fitting and have a great waistband that does not cut into you but also looks stylish. Now rel... See more

Wrong item received- style, size and colour. Took over 48 hours to hear back from anyone about arranging a return. Was eventually advised that once I'd sent proof of return to them, they would send ou... See more

Absolute love these shoes, I have expensive versions of sliders, these sliders are some thing else, soft comfy and just wow, thanks you so much. I have issues with legs and feet even the most expensiv... See more

The boots arrived really quickly and were great, just sadly too small. I would have purchased the size up but having paid £4.99 delivery, then £4.99 returns, I’m afraid I can’t stomach another £... See more

My package was delivered to the wrong address and placed in their recycling bin. It's pure luck that they spotted it and brought it over a couple of days later. In fairness the address label was in ve... See more

I have had this product (Slippers) for less than 4 months and the pain on the buckles is flaking. I have repeatedly tried contracting Jack Wills via social media, including there “Help” page wi... See more

Lost our order. The carrier sent confirmation of an arrival estimated date. This was vastly exaggerated. Eventually I found an E Mail address for Jack Wills ( no phone number provided), and they shipp... See more

Ordered a gift voucher but never received a confirmation email or the voucher but my account was debited. I tried to contact Jack Wills to get this sorted but because I didn't have an order number I... See more

Ordered yesterday received today- excellent service. Quality clothes - love Jack Wills. Love Lingham joggers which I have had before and this time purchased in sale at an amazing price. Great quality... See more

Although we ordered something in the usual size it didn’t fit when it came. This meant paying postage to return and paying postage on the newly ordered item. Having already paid for postage on the ini... See more

Great Price and the boots are lovely, I would say though that packaging or parcels needs to be looked at, I bought these as a gift but they we placed in their box inside a bag, sage to say when Evri h... See more

I was extremely satisfied with the quality and price of my recent orders. I bought over 12 items and every one was kept!! My only slight annoyance was being told my order was being delivered so my pa... See more

One of two items ordered was cancelled at picking stage. I was only notified after event so ended up paying postage twice when I reordered in different colour. Subsequent notice of shipping inaccurate... See more

I sized up as others recommended, however despite the boots fitting correctly, they slip up and down when walking . Didn’t realise till I actually walked outside - too late to return . Love the style... See more

Easy to order and the slippers were half price which suited my pocket, My daughter absolutely loves them not only are they comfortable, they are well made and you can pop into the garden wearing them.... See more

I purchased an e-gift card. I had no email to confirm that the person I was sending it to had received it and I also think it took days to deliver when I thought it should have been almost instant.... See more

Easy to use and well illustrated website which helped me to make my choice, my choices were delivered within forty eight hours and the garments are high quality and well designed as always. I'm a huge... See more

yk what hell yeah! they have some really nice things first of all. customer service is really hard to get in contact with that was really frustrating but when i eventually contacted them they were sup... See more

Quick delivery and good sale prices. However, delivery charge excessive for a tshirt parcel. Also, photos do not make clear how cropped one top is so only wearable under other items.

I ordered a pair of boots in the sale. Unfortunately, due to an incompetent Evri delivery person, the parcel ended up being returned. I contact JW and explained what had happened and not only did they... See more

Previously I was having problems paying for online purchases, after many emails batting the cause of this back and forth JW,s I.T. Department fixed the problem so all is forgiven, the buying online ex... See more

I had bought similar men’s crew neck jumper in store before. This was my first Jack Wills purchase online and the chest measurement guide was very useful. I paid for next day delivery by DPD and was n... See more

Love Jack Wills, superb quality every time. I bought my husband a green hoodie for his birthday. Really thick gorgeous colour and delivery as always very quick. Beautifully packaged and in the sale. C... See more

Another brand once known for good quality products and good(ish) customer service trashed by the 'tycoon' who hoards everything then run down to the ground. non-existent customer service, ever char... See more

Excellent company to buy from, good communication, quick despatch BUT product styles need a tweak or re-think. Way too boxy, with big arms & shoulders but then all far too short in the body!! All OK... See more

Really love the new handy sized portions which are just the right size for each meal. This means our Cocker can have a different dinner everyday! We have found Jack Wolf food is more digestible than o... See more

Products ok and did arrive. I didn't get any communication about the purchase, no invoice, no details about dispatch or when it would be delivered from Jack Wills. After a week, a delivery company sai... See more

Ordered some items online. Next morning one of the items was cancelled as it was then apparently out of stock. The same item in a different colour was still available so I thought I would try and swap... See more

Fabulous black, high, fur lined snug boots. I have purchased 3 pairs for my grand daughters, Xmas stocking fillers. Everyone loved them and I got them at a great price. I had to purchase another pair... See more

Everything with the order was fine; delivered quickly, priced okay, quality is good but the packaging leaves a lot to be desired. The items were sent seperately despite all being delievered on the sam... See more

Good website; easy to navigate and look, in detail, at the product you're considering buying. Arrived on time and the slippers, which are a Christmas present, look very good quality indeed. Obvious... See more

Great quality clothing, I bought a jacket and hoodie, the parcel outside arrived very well packed, but the jacket was in a very large plastic bag that it had been rolling around in as it had been ope... See more

Shame I cant leave no stars. Returned an online order to be deducted £28.00 for returning an "unwearable" item. All items were returned overnight in the same new condition they were received in. Whe... See more

Good quality goods , arrives in couple of days , been buying Jack Wills for a few years now all my grandchildren loves Jack Wills thank you from a happy grandma

I love the ordering process but using Evri as delivery is always an issue. This time they walked past my parcel box leaving my parcel from you exposed in front of my door while I am at work.

Wonderful shopping experience with friendly website design, great products and prompt international delivery (to Hong Kong). Just wished the size table could be more informative, two of my purchased... See more

3 joggers all medium. All 3 are different sizes. One of them is like a dress, 1 is tight as it should the other is loose. The sizing is now so inconsistent. Moral of the story dont bother online. Maj... See more

Very Nice to wear jack wills product which is not available in any retail shop in singapore..another word not many people wearing...only the dispact fee is high compair to other in singapore... lik... See more

You need to change your courier, Evri are damaging your brand. Still no sign of the order arriving, as Evri have changed the delivery date twice; it wouldn’t surprise me if goods are returned without... See more

Ordering was very straightforward, but the courier service, Evri, are shockingly bad. They have failed to deliver my parcel and it's not the first time this has happened. Perhaps a change of courier s... See more

Always good quality products, why this is not 5 stars is pay for delivery times which is always exceeded. So next day turns into 3 days and so on.

I bought a sweatshirt in the sale, so I think the price was reasonable, although I don’t think the quality was that good, nor the fit. The quality felt quite cheap compared to other sweatshirts I ow... See more

Fantastic quality of product. My only gripe is having to pay to return items when already paid for postage. The cost of the clothing is dear enough. Other similar retailers don't do this. I had to pay... See more