AN

Anonymous

United Kingdom

Reviews

Review of Jack Wills


Rated 2 out of 5 stars

Rubbish communication

I purchased an e-gift card.
I had no email to confirm that the person I was sending it to had received it and I also think it took days to deliver when I thought it should have been almost instant.
Little to no info on website about timings of these things and an email to say when it was received would have been very helpful. As it was the person in question received their birthday gift late.

May 11, 2025

Reply from Jack Wills

Good Evening,


Thanks for taking the time to give us some feedback.

We’re sorry to hear about your delayed e-voucher and disappointing experience.
This was really disappointing to hear, and we’d love the opportunity to discuss
this further.

Please kindly email us your order details, including your email address, this
will allow us to look into this further for you.

We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Jack
Wills.



Kind Regards, 
Elizabeth
Customer Service Advisor

Review of AnyVan


Rated 5 out of 5 stars

Would recommend

Very easy to book. Arrived when they said they would. Did the job. No fuss. Very happy.

June 2, 2024

Reply from AnyVan

Hi there,

Thank you so much for your review! We're so happy to hear you are happy with your AnyVan experience.

Your feedback means a lot to us here at AnyVan, and we appreciate you taking the time to share your thoughts.

We look forward to welcoming you back soon!

Kind regards,
Lucy

Review of Trespass


Rated 5 out of 5 stars

Great customer service

Customer service was very easy to deal with and very helpful. As there is a 12 month warranty on all goods my faulty rucksack was accepted back for a refund without any issues.
Very happy with customer service.

June 22, 2022
Unprompted review

Reply from Trespass

Hello,

Thank you so much for taking the time to leave a review.

We strive to provide an excellent level of customer care and we greatly appreciate your feedback regarding our service.

We hope you will choose to purchase from Trespass again and look forward to hearing your future reviews.

Kind Regards
Trespass Customer Service

Review of Bloom & Wild UK


Rated 5 out of 5 stars

This is a very easy to use website

This is a very easy to use website. The flowers arrive “sleeping” in bud and because there’s such a good range of bouquets at different price points it’s easy to find just the right thing to send. Also, as they arrive through the letterbox, it cuts out delivery costs which is great because you can have more flowers for your money. My Mum is always very happy to receive her flowers and she loves that they arrive sleeping.

August 11, 2021

Review of Marshalls Plc


Rated 5 out of 5 stars

Highly recommend

I am very happy indeed with my order. Product is exceedingly high quality, delivery prompt, driver very nice and helpful.
And the best for last- customer services are such lovely, helpful people who have dealt with all my requirements with friendly ease. So nice to have a personal touch from people who really seem to care about their customers. Thank you!

November 30, 2020
Unprompted review

Reply from Marshalls Plc

Thank you for taking the time to leave this review, we are really glad to see you had such a positive experience.