Jean-Francois Fleurie

Having admitted, after two weeks of to and fro with couriers, to losing the two hoodies I ordered, you would think that (like most reputable retailers), Jack Wills would take the opportunity to turn things around?
Alas no, instead of replacing both items (as I specifically requested), they are refunding me the discounted price I paid for one, claiming it is no longer available despite me sending them the item reference for the identical hoodie now available at full price!
So, I am left still waiting for delivery of my best friend’s birthday present, empty handed two weekends in a row!
Review of their after sales customer service would be my recommendation!
So instead of removing my previous 1 star review for lack of assistance….

Ordered two items which Evri attempted but failed to deliver 8 days ago, despite two adults in all day (and me replying to the automated message asking for more delivery details).
As this wasn’t strictly Jack Wills’ fault, I spent 3 further consecutive days exchanging messages, live chats and even an automated call system with AI bots, each time apologising, promising to deliver next day and eventually say they’ve lost the parcel.
Switch to messaging JW using order ref asking for replacement or refund and silence for several days!!

Melissa was knowledgeable, prompt, helpful and very courteous.
Thank you

Eversure provided me with good value and comprehensive cycling cover and as soon as I sent emails with queries, both Scarlett and Kayleigh were able to deal with the matter courteously and professionally.
Thank you and much appreciated