Ted Baker Reviews 94,877

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the brand's clothing and accessories, highlighting the stylish designs and durable materials. The shopping experience, both online and in-store, receives positive feedback, with reviewers noting the user-friendly website and the appealing presentation of orders. Some reviewers also value the brand's personal touches, such as the packaging and social responsibility initiatives. However, several consumers have voiced concerns regarding certain aspects of their experience. Issues related to orders, refunds, and customer service are recurring themes. Some people report delays in delivery and express frustration with the responsiveness and helpfulness of customer service representatives. A few reviewers mention inconsistencies in sizing and express a desire for more inclusive sizing options. The cost of returns, particularly for international customers, is also a point of contention for some consumers.

Based on these reviews

Rated 3 out of 5 stars
Invited

What is good? - The quality is very good. - The clothes are very chic. What is bad? - some clothes on tedbaker/us are not delivered to Germany. - This clothing is not available on tedbaker/de.... See more

Company replied

Rated 4 out of 5 stars
Invited

Items arrived well packaged and on time. No issues there. Unfortunately had to return some faux leather leggings and jeans as they were overly large for the size ordered. They weren’t definitely no... See more

Rated 3 out of 5 stars
Invited

I am obsessed with Ted and purchase all of my clothes either via website , department stores or indeed stand alone stores.... No complaints with the garments at all but for this transaction i had to... See more

Company replied

Rated 4 out of 5 stars
Invited

I am a massive Ted Baker fan but regularly disappointed that the clothing range rarely has availability for sizes 16 - 18. Particularly in the sale! The existing ordering process is easy the packagin... See more

Rated 5 out of 5 stars

The order went well, although it took a total of 12 days to deliver to Finland. The bags seem to be of good quality and the order was well packaged. I'm happy!

Rated 2 out of 5 stars

Bought a gorgeous leather bag online at full price £189. Have used it no more than 10 times and usually use the grab handles but occasionally pop the cross body strap over my shoulder. I stood it... See more

Rated 2 out of 5 stars

Order took nearly 2 weeks to arrive ... something has changed at Ted Baker as the clothes were way way too big. Decided to return (over a week ago), had to pay for postage and also still waiting for a... See more

Rated 2 out of 5 stars

Im really surprised and disappointed that how Ted Baker a famous luxury brand handles his orders and delivery. I placed my second order (order number 404934) on 18 August 2025 before 2pm... See more

Rated 5 out of 5 stars

Great quality, and delivery was fast. I love this company, i just wish the pricing a cheaper. Stylish clothing with a touch of playfulness. One of my favorite brands. Keep the good work

Rated 2 out of 5 stars

I ordered a coat online which although very nice quality and the correct size was way too large for me. I returned the item using one of their prepaid returns labels and almost 2 weeks later, no confi... See more

Rated 5 out of 5 stars

I purchased an item on Ted Baker's website yesterday which was already on sale. Today I found that they were offering an additional 20% off sale items so contacted them via live chat. No questions a... See more

Rated 2 out of 5 stars
Invited

Very dissapointed when I opened my order to find i had been sent the incorrect colour shoes. I hoped I could make an exchange but the shoe I wanted was out od stock I also had issues with making a r... See more

Rated 2 out of 5 stars
Invited

I love their clothes. LOVE it. But to have to pay return myself is not acceptable.Especially since it is 16e from Germany. Chances are that something might not fit and I just find it bad business to m... See more

Rated 2 out of 5 stars
Invited

Poor customer service. Returned an item, Ted Baker held my package for over 3 weeks before they gave me a refund. Emailed them a number of times and the Senior Customer Service Agent, Noreen, was rude... See more

Company replied

Rated 5 out of 5 stars
Invited

Fast delivery and prompt refund on the two items I sent back. It was a pity the Klorris (sp?) Faux leather leggings were on the large size and the next size down had sold out. I have reordered th... See more

Rated 5 out of 5 stars
Invited

This is what you call great shopping experience from the beginning to the end, I just love little touches, the way parcel is designed, little messages, easy returns with reusable original box. And the... See more

Rated 2 out of 5 stars
Invited

I absolutely adore Ted but recently the website Let me order shoes and go through check out then emailed me a few days later to say the order was cancelled as out of stock. If something is out of st... See more

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Rated 2 out of 5 stars
Invited

Clothes were delivered to wrong address, and when I reached out to Ted Baker the customer service response was ‘Too Bad, not our fault, your loss’ - totally surprised me when online orders are such... See more

Rated 4 out of 5 stars
Invited

Free of charge retour service FROM GERMANY missing, your support agents keep telling me, you are negotiating a contract with dpd. Having done this for a company myself I can tell this should not tak... See more

Company replied

Rated 5 out of 5 stars
Invited

Really well fitting quality clothing and accessories. The website is very easy to purchase from. The delivery is always on time and you’re given good notification. The packaging is very functional rec... See more

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Rated 5 out of 5 stars
Invited

I’m from Japan and this order was sent to a place in UK of my friend who was going to come to Japan soon. You don’t currently ship to Japan but I really wish you will in the future for a reasonabl... See more

Rated 4 out of 5 stars
Invited

Probably the biggest fan of the brand - love the clothes (although I do believe the women’s clothes are better quality than the men’s), the delivery presentation is beautiful and fun and even the bags... See more

Company replied

Rated 3 out of 5 stars
Invited

The bracelet was a very last-minute gift. Online it looked stunningly beautiful, ordering was easy, and we paid extra for next day delivery. It arrived safely and on time, but we were horrified when... See more

Company replied

Rated 4 out of 5 stars
Invited

Hi, Item ordered was great and delivered on time. Would be good to recognise loyal customers who have purchased many items. Also offer incentives for reviews and personalisation of customer experie... See more

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Rated 5 out of 5 stars
Invited

I wanted a nice hoodless casual jacket for my husband, something a bit nicer than the normal run of the mill hoodie but not too dressy. The one I purchased had very nice details but was otherwise plai... See more

Rated 5 out of 5 stars
Invited

It’s my favourite brand. Apart from the great products, I love Ted’s personal touch to every order, podcasts and social responsibility. Highly recommend! Thank you for keeping it up even during those... See more

Rated 5 out of 5 stars
Invited

Tie the knot - AsymetricWedding gown: Delivery to Germany was excellent, very nice wrapped and boxed. I would buy far more if the return to GB wasn´t so expensive, therefore I can only order when I a... See more

Rated 5 out of 5 stars
Invited

I needed some Gift for Baby Girls and found a Beautiful dress that i bought in 2 sizes (for the 2 girls - they live far away and the parents don’t know each other !). The parents were amazed by this w... See more

Rated 5 out of 5 stars
Invited

The quality of TB clothing and accessories are always excellent. I have not yet questioned any of their products. The in-store service is excellent. The employees are always attentive, helpful, pro... See more

Rated 2 out of 5 stars
Invited

Very poor service from Ted Baker online. If the shops are shut due to the pandemic then nearly all businesses doing online orders are also doing free returns. Not Ted Baker! They charge you not only f... See more

Rated 5 out of 5 stars

The customer service at Ted Baker is great. Mona, from their department assisted me with my query and her response was very prompt, polite and to the mark. Very few brands understand that it is not on... See more

Company replied

Rated 5 out of 5 stars

Working in a customer based industry, its always nice to recognise when someone goes above, and Howard, you smashed it out of the park. After a poor experience in one of the shops, I emailed cus... See more

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Rated 3 out of 5 stars
Invited

I love pretty much all the clothing and handbag. Either I order online or visit your store in Cambridge. Unfortunately sometimes it feels like the girls in the store don’t pay attention to their custo... See more

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Rated 5 out of 5 stars
Invited

A truly superb shopping experience. The product is first class and is extremely well made with first class materials. Prices and delivery service are wonderful too. Could not ask for more. Many thanks... See more

Rated 2 out of 5 stars
Invited

The latest boots ordered supposed to be 44 (always ordered 44 and fit perfectly) but actually seem they are 43 or 43.5. Also they came with defect (again as last pair of shoes). The defect is with sew... See more

Company replied

Rated 3 out of 5 stars
Invited

It would be good if Canadian customers can order online and pick up from retail stores. That way, they can save on delivery fees. Alternatively, delivery fees should be waved for purchases above certa... See more

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Rated 5 out of 5 stars
Invited

Unique styles, terrific fabrics and garments fit well on my body type. Impeccable delivery experience. Love this store. Footwear is really comfortable. I wear my heals all day at work. The only negat... See more

Rated 5 out of 5 stars
Invited

I'm a big fan of Ted Baker clothes. Excellent style, great materials and it's well made and so will last a while. Sizing can sometimes be a little inconsistent but nothing too significant. It will... See more

Rated 5 out of 5 stars

After a few weeks chasing my credit, Mona has now advised that the returns has been received and advised the reason for the delay was technical glitch on the system. My credit card will be fully refu... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy to order although some jackets are in chest size and others are numbered ie 42-44 etc or 4-5-6 keep it simple and use chest sizes the same. Quality is always high and would recommend ted baker cl... See more

Rated 2 out of 5 stars

⭐ 2 Stars — Beautiful shoes, but disappointing customer service I purchased my wedding shoes from Ted Baker — a special purchase for a very special day. While the shoes themselves were beauti... See more

Rated 5 out of 5 stars

I just love it! So beautiful from inside to outside. Very impressive quality. Love it from toe to head❤️

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Company details

  1. Clothing Store
  2. Clothing Supplier
  3. Fashion Accessories Store
  4. Men's Clothing Store
  5. Women's Clothing Store

Written by the company

Ted Baker began its journey in 1987 as a specialist shirt brand in Glasgow, quickly gaining a reputation for quality craftsmanship and attention to detail. Over the years, the brand has expanded into a full lifestyle collection, offering Menswear, Womenswear, Accessories, Footwear, Fragrance, Eyewear, and more. Now under the ownership of United Legwear &; Apparel Co. Ted Baker continues to embody its signature blend of contemporary style and heritage-inspired design. Ted Baker remains dedicated to delivering timeless fashion with a modern twist—directly to customers through its online platform.


Contact info

3.5

Average

TrustScore 3.5 out of 5

95K reviews

5-star
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1-star

Replied to 5% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Please, save yourself a trouble!

It is no longer the same Ted Baker as I knew it before the company entered administration in 2024. The quality is poor, but the prices remain high. The return process is difficult. Be prepared for automatic responses from chatbot. It took me 3 weeks and endless emails to receive my refund. I will not order again. 

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

The order went well!

The order went well, although it took a total of 12 days to deliver to Finland. The bags seem to be of good quality and the order was well packaged. I'm happy!

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Package lost in transit and no customer service number to call


First time shopping with Ted Baker and I wish I had read the reviews.

I placed an order 14 days ago for three items. I’ve been told by email and tracking from the courier that the package that it is ‘out for delivery’ for the last 7 days. It hasn’t arrived. Tried to contact customer service only to find there is no working phone number. And the chatbot doesn’t even work.

So far all I’ve received is an automated response by email

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

NO EXCHANGE OR RETURN !!

I got a blazer and trouzers set today but the large size is very large .So,I wanted to exchange for a smaller size ..Guess what ! NO EXCHANGE NO RETURN as they mention it is from OUTLET ITEMS !!! I payed 800 AED for nothing ...now I have to gain weight to wear it !!

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Cheap quality, awful customer service, high costs

I used to love Ted Baker. It was one of my go to brands for clothing so was very excited to see they relaunched.
I bought a dress and what supposed to be a leather belt.
When both items arrived, first thing I noticed already - the packaging - cheap. But when I opened the package and saw the items - the quality - absolutely awful! That is what I imagine you get from Shein if it worse. The belt was not leather. The dress was pure synthetic and looked nothing like the photo on the site.
I returned the items and this is where customer service came into picture. First, mission impossible to get hold off. Finally got hold of them and they issued a refund but kept £6.95. They charge you £3 for return and £3.95 for shipping.
On the site it states the return cost is £3.
When asked why I paid for shipping as when I purchased the item and upon the return and what additional £3 cover. The customer service couldn’t reply and kept saying same thing.
This is not the brand it used to be. far from it - from quality of clothing to service - I wouldn’t go near this cheap version with high price tags again.

September 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Very poor overall

Complained that my item was low quality and did not look like the pictures. They issued a refund but I’ve now paid for shipping twice for an item I’ve not purchased. Other companies do free refunds especially when items are subpar. I used to like TB, but recently it’s been rubbish and customer service does not provide the best outcomes.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable and dishonest!

Ordered an item and paid next day delivery before the cut off point. Item did not arrive so I complained and was told it was an issue with the courier and was lost in transit. I was given a refund so I reordered the item again with next day delivery, item did not arrive again. When requesting an update from ted baker, no explanation provided and refund given again. I have now ordered the same item with goldsmiths and they have already dispatched my item for delivery tomorrow. Avoid ted baker, unreliable and dishonest.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

I just love it

I just love it! So beautiful from inside to outside. Very impressive quality. Love it from toe to head❤️

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Took my money but then no stock!?

Ordered a bag online five days ago then got an email this morning to say that it had been cancelled and refunded because there wasn’t enough stock, even though I could still buy it online and was showing in stock online!?

Very disappointing won’t be using again.

September 5, 2025
Unprompted review
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Rated 1 out of 5 stars

Dont Trust Ted Baker Site Ever Again

I wanted to just buy a wallet but been as though I had to pay nearly £4 delivery I ordered a belt too.

I had an email from them that my wallet was cancelled as they didn't have any, even though they were still selling them online and even now. So I wanted to cancel my belt too, but there's no phone number just a so called TedBot which was not helpful. But straight after I had an email from them saying that item was sent, so all I could do was send the belt back for £3 instead of cancelling it.

You have to pay to receive your item as well and return it.

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

It has been a month

It has been a month, and I still haven’t received a solution for my refund. Their customer service keeps saying the case has been passed to another department, but it feels like it’s simply been swept under the rug. I have never experienced such poor service from a supposedly reputable brand. No wonder it has come to this—shame on them! I will never purchase another item from Ted Baker UAE again.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, and delivery was fast. I love this company, i just wish the pricing a cheaper. Stylish clothing with a touch of playfulness. One of my favorite brands. Keep the good work

March 5, 2025
Unprompted review
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Rated 1 out of 5 stars

I used to love Ted Baker

I used to love Ted Baker, but never again. They closed their stores, yet still charge unfair delivery fees, deduct money on every return, and after more than a month I still haven’t received my refund. I paid for delivery twice and now I’m stuck with a £100 dress that doesn’t fit. Totally unacceptable and disrespectful to customers.

August 24, 2025
Unprompted review
Rated 2 out of 5 stars

Im really surprised and disappointed…

Im really surprised and disappointed that how Ted Baker a famous luxury brand handles his orders and delivery.

I placed my second order (order number 404934) on 18 August 2025 before 2pm. It should be dispatched within 48 hours as you promised but it’s originally dispatched on 22 August 2025.

Trust me now a day even eBay complete their delivery next day FREE. Ted Baker charging £3/4/5 for delivery and you failed to handle it.
Most of your products are luxurious products and buyers buy this expensive product because they love it and they want it asap in their hands.

Second point is if you don’t have enough stock of any product, stop showing advert of that product. Like BROLIN
Three Pack Cotton T-Shirt Gift Set
has only size 1 (XS) last 2 weeks and I have been seeing this product advertised more than 10 times in last 2 weeks.

If you guys don’t care about this business, you are not too far to shut down. You will lose your job, shareholders lose their money.

I’m nobody, just a disappoint unhappy customer from one of thousands but have you checked how many people disappointed so far. My business management and marketing degrees and experiences indicates winter is closed to you.

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

Frustrated customer

This Company can improve on issuing timely refunds. They received my return on the 28th Julyi am still waiting to be refunded. Not impressed I emailed them and had a reply from Tedbot telling me it would be refunded. It has now been pending for far too long. Paypal tell me it’s Ted Bakers bank not releasing the money ? ?

August 13, 2025
Unprompted review
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Rated 1 out of 5 stars

I strongly advise not purchasing…

I strongly advise not purchasing anything from this company. I have nothing but regrets. I have been waiting more than 10 days for them to acknowledge receipt if my returned goods so then can start the process of getting my refund. You contact them and you get fobbed off. I would say that this company is in trouble. I am forced to try and get my refund via PayPal. DO NOT BUY FROM TED BAKER

August 7, 2025
Unprompted review
Rated 2 out of 5 stars

Overpriced

Bought a gorgeous leather bag online at full price £189. Have used it no more than 10 times and usually use the grab handles but occasionally pop the cross body strap over my shoulder. I stood it on my desk at work today when I was about to leave the office and noticed that where the cross body strap attaches to the bag, it’s come unstitched. I really don’t expect this from a bag that was nearly £200!

I was going to contact Customer Services but after reading these reviews don’t think I’ll bother. Will just use the grab handles (until they fall off 😆)

I have another TB handbag in my wardrobe, which I haven’t used yet, and now I’m a bit scared to!

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

I strongly advise against purchasing…

I strongly advise against purchasing anything from the Ted Baker brand. It is entirely unreliable. With their bankruptcy, I never saw the E400 lost on returned items for which I had been promised a refund.

Some organisations have integrity. Some (like Ted Baker) do not. Rather than going into the details, I strongly advise that nobody ever purchases from this company again.

New face, old tricks.

August 30, 2024
Unprompted review

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