Home Energy Reviews 487

Seemed a simple straightforward switch except for having to provide meter reading when I am on a smart meter. Home Energy explained they could not get readings straight away. I had submitted one readi... See more

The switch over was fairly simple until it came to the mobile phone no box. Please would all company's stop assumming that everybody has a mobile phone attached to their fingertips. However rescue... See more

Went for dual fuel. They set up the direct debit for dual fuel. Only changed the electric. Now I’ve got 2 direct debits and half still with EDF. No reply when emailed. Probably should have done the... See more

I have just signed up for Home Energy , they are hopefully saving me 15 % on my last supplier. The switch has gone very smoothly so far and I have been very impressed with all the correspondence keep... See more

So far, so good. Our electricity supply is not straight forward. We have one electricity supply but 2 meters! Having successfully moved the electricity charged for one meter to Home Energy, I the... See more

Great supplier, best rates, no exit fee and good on communications. My only ‘problem’ is I’ve now got solar panels and they can’t give me an export tarrif so having to get that elsewhere.

Rhea on customer services was lovely,pleaseant, and polite. Switching my supply from Eon as the rates are competitive and I've been told no increase in rates even with the price cap increase today on... See more

The process of signing up to Home Energy is as simple as it could be. Requesting a switch on their website today (24th) was simple with the supply switch date expected within a week (30th). Subsequen... See more

Needed to contact customer Services, used the online chat to get the information required. I was directed to send an email for the form required. Got the form very quickly, filled it in, sent it back... See more

As a relatively new supplier to the energy market and to us Home Energy has so far proven to be very proactive and prompt with its replies to my questions. Can’t fault their service.

I want to thank Dawn for her excellent support today. She made the process of changing my direct debit completely smooth and stress-free, explaining everything clearly along the way. She also helped m... See more

I'm a potential customer of Home Energy. I had a few queries about a switch from my existing supplier. Initially these were responded to via Chatbot that sent links to articles I'd already seen on the... See more

Very easy switch although too early to confirm accurate account changeover. Also will be interesting to see the variable tariff increase for the Oct cap and whether we stay with Home Energy or move on... See more

Excellent customer service, very friendly helpful lady ( Mahiza) Switch over so easy and quick. Bonus my call to them was answered quick no waiting listening to tunes that annoy you! Another bonus n... See more

We were looking for a customer focused Energy Company that provided best value energy prices. We found them - Home Energy. Our account was easily setup - no app at the moment though. The tran... See more

Super quick and super simple to switch to Home Energy this means I am saving money on my fuel bills already. I can’t recommend highly enough.

I was dubious about using a small utility company that I had never heard of before. But Home Energy were efficient, easy to communicate with and very competitively priced. I only switched away in the... See more

We had a mishap with our account payments not being registered. I called up Home Energy to query this and within a minute was talking to an advisor (Dawn). It turned out our payments had been set t... See more

I telephoned Dawn at Home Energy to change my direct debit. The phone was answered promptly (and so I didn't have to listen to interminable hold music) and she quickly made the necessary arrangements... See more

Mahee was very polite, helpful and switched on. I wasn't waiting on hold long to speak to someone. A small company that clearly values its customers.

I have previously tried to switch to British Gas and Scottish power and neither of them completed the switch, in fact British Gas decided to charge me for a neighbour’s electricity. This switch happen... See more

Switched to home energy and had issues with my meter readings. Aysha dealt with my problems promptly and resolved them. Great experience for a small company.

The process of switching was very easy. I had to contact customer support to merge to 3 properties onto the same account. This was done without a problem that saved me messing about with three differe... See more

This Company especially " Dawn" is so friendly and helpful I can only recommend them most highly. Also their tariffs are so competitive anyone who does not check them out must be mad. Many thanks one... See more

Sharvari was very helpful with resolving an issue I had with the date of my direct debit payment! Thank you!

Dead easy to switch - only took a few days. Nice, clear communications and the web account pages are easy to use. So far so good! Significantly cheaper than my previous supplier.

A great experience with online chat with Mahiza, who answered all my questions and resolved all my issues. Very helpful. Really happy with Home Energy, for their responsiveness and value for money.

Good supplier. competitive rates. Mahiza on customer support has been great at sorting out any issues I've had (and I've had a few regarding the smart meters) ... they've always been patient and helpf... See more

I have just switched to Home Energy and consequently the review is based on my initial experience. The whole process has been extremely fast with simple clear and welcoming communication. This app... See more

Just switched to Home Energy it was a fantastically smooth and easy process. I was very ably assisted by Joe Hopefully they will remain competitive with high service levels for some time ahead

Everything has been easy so far.Quick and easy transfer.One thing I cannot understand is why ask for meter readings when I have a working smart meter.My previous supplier did not require me to submit... See more

Very efficient none stop till it was completed. And cleaned up afterwards would certainly recommend them to anyone 5star and thankyou

Mahee took my call answered quickly assisted me very quickly with precision and everything was completed in about 1 minute, fantastic quality service that this company can be proud of their service.

Mahiza was very helpful when I made some enquiries about Home Energy before I switch. He helped to reassure me that I will be in control of the direct debit amount and would be able to communicate wit... See more

A quick and easy switch to Home Energy. Signed up, gave meter readings and here I am a new customer. Totally painless way to pay less

Easy switch process. No issues to date. Company ethos seems helpful.

sent an email with no real response to what I wanted, spoke to Rachel (Lacie) on the chat and she sorted instantly, well done very happy customer

Home Energy offers a good service with fair prices. At a time when everyone is struggling with their bills, the last thing I need is more increases to my energy costs. Home Energy has really saved the... See more

So easy to switch. Once I picked Home energy to be my new supplier all I had to do was supply meter readings. Everything else was reading emails which kept me informed.

First class customer service from Mahee in Team Home Energy! Thanks

Easy to swap, follow-up from a named person in company to help was great. Information flow and steps explained in timely emails has been great.

Sorted my two issues via the online chat really quickly, very good customer service.

The switch to Home Energy was very smooth and thus far I have no reason to regret the switch. Fingers crossed that remains the case. I will update at the next price cap or earlier if the... See more

Easy switching,i was hoping you had a fixed 12month term but i will see how it goes with you.

Made the switch online without any issues at all.

It's early days, but after 2 weeks: The switch went without glitch The app appears to work just fine

Mahee was a very helpful adviser who was able to answer all questions and help to sort my account out quickly.

I recently switched to Home Energy to supply my gas and electricity because they offered the cheapest prices. I had checked up on a few things first with their customer services and the switchover w... See more