I have two meters and only one was…
I have two meters and only one was transferred to Home Energy initially but after raising the issue a few times it was transferred to Home Energy, but there were errors reported on the account for the 2nd meter and this means meter readings cannot be entered like the first meter. I have reported this problem and sent all the details and screen prints but after reporting it over SIX TIMES it is still not resolved. I have had to send them pictures of 2nd meter so they can enter the readings.
Reply from Home Energy
Hello there, we’re very sorry for the ongoing issues you’ve experienced with your second meter and for the repeated effort you’ve had to make to get this resolved. That’s certainly not the experience we want our customers to have, and we completely understand how frustrating this must be.
Please contact us at hello@homeenergy.co.uk
and mark your message for the attention of the Customer Resolutions Team. If you include your account details and any recent correspondence, we’ll ensure your case is reviewed as a priority to get both meters fully aligned and functioning correctly.
Thank you for your patience and for bringing this to our attention — your feedback helps us identify and fix issues more effectively for all our customers.
Team Outfox.
