United Kingdom
Review of Home Energy
Seemed a simple straightforward switch except for having to provide meter reading when I am on a smart meter. Home Energy explained they could not get readings straight away. I had submitted one reading when my last supplier sent me a final bill so I advised them of that one as well
Review of Airband
Great installation even though it looked doubtful that we would get the required mobile cell signal the installer persisted and we have the full 90 MBs download sometimes. Had it for 24 hours now and all looks good
Reply from Airband
Good afternoon Trevor,
Thank you for your 5-star review!
We are happy to hear that the installation was successful, even with initial signal concerns. We appreciate the installer's persistence and that you are getting great download speeds. Thanks for sharing your positive experience!
If you need anything at all, then please do not hesitate to contact us.
Kind regards,
Airband
Review of Airband
I was surprised to find that I may be able to get cellular broadband off Airband as I had been on a list with them for when fibre came to the village. Despite road closures being advertised nothing was forthcoming but it is hoped that a survey will be successful and 40 Mbs will be available. Emails with Amber have quickly led to an order being placed and fingers crossed I should soon have service
Reply from Airband
Hello
Thank you for your review! We appreciate you taking the time to leave your feedback.
Kind Regards
Airband
Review of E.ON Next Energy Ltd
Contacted by WhatsApp as I couldn’t find paperless billing online. Came back to me after a short while as they were obviously busy but it was all sorted quickly with just a few more messages confirming details
Reply from E.ON Next Energy Ltd
Hi Trevor ,
We're happy to hear that we could assist you with paperless billing and resolve it quickly, even during a busy period via WhatsApp.
We wholeheartedly appreciate you taking your time to feedback, and we will strive to provide the best possible service for you. We absolutely love ❤️ to share and learn within the team to improve your future customer journey, as this is our utmost priority 🔥.
We wondered, whether you could let us know what more we need to do to make us a 5* service for you 🤔?
Best Wishes,
Sue. 😀
Customer Experience Specialist
E.ON Next
Review of AXA UK Car and Home
Service was good when I got to point of contact but as usual it takes a long time to get there
Reply from AXA UK Car and Home
Hello Trevor,
Thanks for taking the time to leave your feedback.
We're glad the service was good once you connected with someone.
We'll work on reducing wait times to improve our customer experience.
Neil
AXA Customer Service Team
Review of Debenhams
Ordered a Soak & Sleep mattress topper to go on a firm mattress that is now too firm due to a sore hip. This does the trick nicely just as a previous review said
Reply from Debenhams
Hi Trevor,
Thank you for taking the time to leave us a 4* review! Glad to hear you're happy with the mattress topper.
Positive feedback is always great to hear, and we appreciate your kind words. I will be sure to pass on your feedback.
Thank you and take care.
Rob
Review of Pharmacy2U Ltd
Great service as usual. Just a quick order on line and medicine delivered through letter box in door
Review of BHSF
Online claims are very easy to make. Receipt is emailed straight back and a decision quickly made followed by payment to bank account.
Reply from BHSF
Hi Trevor,
Thank you for your lovely 5* review. We're so glad to hear you're happy with the speed and efficiency of our service. We hope we can be of assistance in the future.
BHSF
Review of Toolstation
As usual a great product at the best price. Bought on line it was ready and waiting when I went to pick it up
Reply from Toolstation
Thank you for your kind words and 5-star rating! We're delighted to hear that you had a positive experience with our staff and found what you needed. We strive to provide our customers with friendly and helpful service. Kind regards, Alysha
Review of PetrolPrices
Easy to find best price for petrol in the area you are in. Pity you can’t bring it down as prices are rising once more
Reply from PetrolPrices
Thanks for the lovely review.
Review of TUI
Booking went ahead smoothly with deposit paid and future payment dates supplied. I take it this is the day I pay it on and NOT the day it has to arrive by. Took advantage of the TUI sale and looking forward to our holiday in a few months time
Reply from TUI
Hi Trevor,
Thank you for taking the time to leave us a review. We're always aiming to improve our service so it's great to get your feedback so we can monitor our customer satisfaction.
I’m so glad to hear that you found it easy to book with us. We understand that booking a holiday is an exciting time so we're happy to know that we're able to make this as simple and stress-free as possible.
In terms of your balance due date, you can still make a payment on that date - so for example, if your booking confirmation says the next payment is due on the 1st February, you can still make the payment on that date, as long as it's paid by midnight. However, don't worry if you're unsure as we'll always send payment reminders to let you know.
I hope this helps, but please don't hesitate to get in touch if you need anything!
We’d like to thank you for choosing TUI and we can’t wait to take you away on holiday with us.
Kind regards and many thanks,
Lauren
Customer Service Advisor
TUI GROUP
TUI UK & Ireland
Review of Plumbworld
Great price for a superb washbasin and fixture stand. Easy to assemble but just as I fixed the doors I noticed a small blob on the left door gloss finish. Tried the returns process but it kept kicking out the photo. WhatsApp message came up and I attached a photo. As soon as staff became available he offered a replacement which came next day before Christmas.
Review of Piglet's Pantry
Excellent afternoon tea delivered to my door. The sausage rolls were a meal in themselves. The quiches delicious and the scones and cakes were delightful.
Well done Piglets!
Review of Buyagift
Received a voucher off my brother last Christmas for an afternoon tea at Bickleigh Castle which I was looking forward to very much. But as the year went on I kept thinking about it from time to time and noticed that I had to December to use it. Next thing it was December but going into booking it had to be booked April to October. Thought I had lost it but then said it could be extended - for a price! Then it said it was fully flexible. Paid a little extra to get a Piglet hamper afternoon tea delivered to my door. Very nice it was too. The sausage rolls were a meal in themselves!
Perhaps we’ll get to Bickleigh next year?
Review of OakNorth Bank
Easy opening of account and the easiest to change nominated account
Reply from OakNorth Bank
Thanks for your review. We’re delighted to hear you're enjoying your experience with us!
Review of Osprey Action Sports
Quick delivery of both items. Used them both yesterday and they were excellent. The peak keeps the sea water out of your eyes from breaking waves while bodyboarding. The mat makes it easy to keep the sand off your clothes while changing and is waterproof for the wet clothes being transported back home. Complete with shoulder strap and draw string.
Review of XDP
Delivery driver arrived on time and brought the parcel to the door
Reply from XDP
Good morning, Trevor,
Thank you for your feedback! We’re pleased to hear that the delivery driver arrived on time and brought the parcel to your door. We strive to provide timely and efficient service, and it's great to know we met your expectations.
Kind regards,
XDP
Review of Toolstation
Great value as always. Easy to order online and quick service when picked up locally at nearest store
Review of Pharmacy2U Ltd
Every step of the way is notified. Delivery is quick and now even Royal Mail notify that they have received it and when it’s out for delivery. All my medicines have been delivered despite the known general shortages. A first class service all round.
Review of John Lewis
Really quick delivery to our local Waitrose store. The vacuum is just what we needed and easy to install on the wall for charging (you don’t have to if you don’t want to). Very pleased to have another Bosch product at such a great price.
