Barry

Phoned up for information. As a first time buyer myself needed some information confirmed , contract length etc, instead i had a rude lady on the phone who just went silent after i asked my questions. then gave me attitude, she did not say if i wanted to sign on i could do it over the phone or tell me to go to the website, she just sat their in silence. I asked to speak to someone else and was told there was no one else. i have family who deal with properties, just lost a lot of business.

Still waiting for a refund, from 90 days to now 120 days... not sure why its taking them so long, considering they can instantly take your money. Cant even get through to anyone to discuss.

***I ended up phoning my bank to do a "Charge Back", they asked me to phone ATOL, who advised there was nothing they can do as the company hasn't closed. My bank ended up refunding me my money instantly and claiming from Virgin.***