all good so far. Customer service has been within 24hrs by email and they have arranged for a new smart meter to be fitted, though not for 8 weeks, as ours is ancient.
Transfer to Home Energy was seamless.
Thank you to Aysha in customer services, she has been very consistent and helpful. Really really nice to have all comms with one person for one issue.
Only been a few weeks but compared to the sh** show that is Eon next, this is great.