Ismael amd Ali were very lovely, they did a good job, they communicated well with time of arrival and did a tour show the work that had been completed. They also rectified any issues ie only 1 mirror... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
They went out of their way both to get here- there was a crucial road closed- and also when doing the job. The cleaning was assiduous and professional and they double checked exactly what was requi... See more
Company replied
Ingrid and her colleague arrived earlier than the agreed time and did an amazing job on my kitchen including appliances, cabinets,surface tops. My kitchen was very messy and dirty and they left it... See more
Company replied
Booked a deep cleaning service for my kitchen appliances. Sardar arrived on time and did a great job at cleaning the appliances in less than 3 hours. My range cookers are now as fresh as new. Highly r... See more
Company replied
Really impressed with the services by Hello Services. They were quick to responds and communication was great (they gave us lots of reminders and was clear with the services provided). Sardar and his... See more
Company replied
Good value - landlord happy! We have a really good experience, the property was cleaned to a good standard, no complaints raised by the landlord. Found customer service really responsive when booki... See more
Company replied
Sardar was fantastic with great attention to detail. We live in an old and not very straightforward house, and he cleaned it from top to bottom, including removing old grime, mould etc. exceeded expec... See more
Company replied
"Amazing service from start to finish!" I’m so happy I chose Home Services Under One Roof! The team was super friendly, showed up on time, and did an incredible job cleaning my home. Every room loo... See more
Company replied
Jose and his helper (sorry not know her name but needs to be mentioned), did a marvellous end of tenancy for me. Everything was sparkling clean and can’t praise them enough.
Company replied
Sardar and his team did a really good job. They were punctual, thorough, and made the place look fresh and tidy. The kitchen and bathroom were especially well cleaned, and the whole process was straig... See more
Company replied
This is my second time using this cleaning service for a post tenancy clean. The two cleaners worked so hard and the place was sparkling when they had finished. There is an easy booking system and the... See more
Company replied
Ismael and Ali were very friendly and professional. They did a fantastic job cleaning a disgusting oven and extractor that we inherited when we moved in.
Company replied
Sardara and his team, what can I say, they did really an amazing job. Better than I expected, better than I’ve ever had from cleaners. They went far beyond what I expected, were thorough and cleaned t... See more
Company replied
Jose and Maria were great! They did a fantastic job cleaning. Everything from limescale to dust was spotless by the end. They were both very thorough and professional. Jose was especially friendly and... See more
Company replied
Daniel and the team were prompt, attentive and carried out all of requests to an excellent standard. I wouldn’t hesitate in recommending Daniel and his lovely team to everyone. A 1st class service!
Company replied
I booked a deep clean and added a few other services to it - carpet cleaning, sofa cleaning, blinds, oven, hob and extractor fan cleaning. Adriana came on time and got started straight away. Her colle... See more
Company replied
The whole process of booking through to arrival of th cleaning team was efficient and clear. The end of tenancy clean was excellent, the cleaning team worked really hard. I would use again.
Company replied
Constantine & Adriana have done a fantastic job. Very pleased. Would definitely recommend them. 10/10 Thank you!
Company replied
Sardar did a deep clean of my mother’s bathrooms today and he did a wonderful job. Very efficient and friendly service.
Company replied
Fantastic service! I booked an End of Tenancy clean - online booking was easy, with a live update quote as you add/remove services so you can track the cost. Great communication confirming booking, an... See more
Company replied
Adrianna and Constantine did a fantastic job cleaning my carpet and cooker. They both were extremely dirty and look brand new. Thankyou so much for the hard work guys.
Company replied
We were so impressed by the high standards - our house feels like a new home! we won't be using anyone else in the future - Adam and his team were incredibly professional and left no stone unturned! t... See more
Company replied
Sardar did an amazing job cleaning our apartment! Very impressed by his work. Thank you and will definitely recommend
Company replied
Ismael and Ali arrived on time and were communicative before arriving. They did a great and thorough job for our post build clean and I would thoroughly recommend them. We will definitely use them aga... See more
Company replied
Sardar and his colleague did a wonderful job cleaning our kitchen. They arrived promptly and got on with the job. Both very polite and professional. The carpets now look great and the room has be... See more
Company replied
This was an end of tenancy clean which I booked at short notice and I was pleased that the office got back to me quickly. The two cleaners Ali and Ismael turned up on time and were polite and friendly... See more
Company replied
Sardar and his colleague arrived early. He was very professional and polite. We walked through the property and discussed the clean. They did a lovely job and I am particularly happy with how they cle... See more
Company replied
Booked an oven and extractor fan deep clean and the guys did amazing job(Ismael&Ali) very professional, quick and efficient! Will definitely be using them again!
Company replied
I booked a one time clean at short notice. Ismael and Ali arrived right on time and were very friendly and efficient. They did a fantastic job. We will definitely use them again and strongly recommend... See more
Company replied
Ismael and Ali arrived exactly when they said and did exactly what they were asked to do brilliantly and so quickly. They were charming and friendly. A pleasure to have used them and would definitely... See more
Company replied
Sardar was very professional with cleaning and made sure I was happy before he left and before he started the job he asked what my expectations were and through out the whole cleaning process he made... See more
Company replied
I booked an end of tenancy clean and was really pleased with the service. Sardar was very lovely, helpful, and did his best to accommodate everything I needed. The team did a great job – by the end of... See more
Company replied
Ismail and Ali were on time, very friendly, quick, and professional. The flat was perfect after their service
Company replied
Sardar did an amazing job at a deep clean in my new house. It had been empty for a while so wasn’t in a great state and he left it spotless and also smelling great. I would use Sardar again and would... See more
Company replied
Very impressed with end-of-tenancy clean. The cleaners were thorough and worked quickly, leaving the property spotless. Great Service and efficiency!
Company replied
Sardar and his team has done a really great job!!!! I am germaphobic and they did a fantastic job in deep cleaning!!! Highly recommended!!!
Company replied
Sardar’s team was excellent- was a very short notice booking and we were helped immediately. They went out of their way to clean our place from top to bottom. Really happy!
Company replied
Ayomide came today he was very helpful and done the job to a great level of standard
Absolutely recommend Sardar and his team. They did an excellent job on our end of tenancy clean.
Company replied
SARDAR and his colleague were communicative, polite and did a great clean for us.
Company replied
Sardar is very accurate and professional. Really pleased with what he has done today for us.
Company replied
Great service from Sardar and his assistant. Turned up on time did a great job cleaning my furniture and cleaned up after themselves. I was very pleased with his work
Company replied
Constantine did a really good and quick job, communicated everything well and I’m really happy with the outcome :)
Company replied
Sardar he made very good job. I recommend my dad to clean House Sardar thank you so much for the cleaning when I see my house I not believe he made very good clean. I will use them again this Service... See more
Company replied
Ebrima and Ayo were fantastic and lovely men. They did a thorough clean and went the extra mile
Company replied
Ismael and Ali were great at carpet cleaning. Friendly, efficient and professional. Would recommed!
Company replied
Sardar was fantastic for our deep clean and carpet clean. Everything looks great.
Company replied
Company details
Written by the company
Hello Services Ltd was established in 2019 with the mission of providing high quality home services to customers throughout the country. We offer a vast range of services, including Cleaning, Moving, Handyman and Clearance Services, as well as selling packaging materials. All our staff are professionally trained and fully vetted so that they can provide high-quality service 7 days a week. Furthermore, we are able to provide short notice services so that when you have an unexpected problem or need something done fast, we can help! All our work is guaranteed to ensure customer satisfaction and we strive to leave each customer with peace of mind.
Our promises to you
Written by the company
- We are commited to our customers
- Satisfaction guarantee, 7 days service, short notice availability, nationwide coverage, competitive rate
Our customer satisfaction
Our customer satisfaction
At Hello Services, if you're not satisfied with our cleaning service, we'll return and re-clean at no extra cost. Terms and conditions apply—visit our website for details. For moving and all other services, customer satisfaction is always guaranteed. Your peace of mind is our priority.
Contact info
46 HARVEY HOUSE, TW8 0DJ, Brentford, United Kingdom
- 02036334555
- admin@helloservices.co.uk
- helloservices.co.uk
4.4
Excellent
3K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
Constantine did a really good and quick…
Constantine did a really good and quick job, communicated everything well and I’m really happy with the outcome :)
October 3, 2025
Unprompted review
Reply from Hello Services
Dear TheNextMutation,
Thank you for your wonderful feedback! We’re so glad to hear that Constantine delivered a quick, efficient, and well-communicated service ; we’ll be sure to pass your kind words on to him.
We truly appreciate your trust in us and look forward to cleaning for you again soon.
Warm regards,
Hello Services Team
Highly recommended
Adrianna and Constantine did a fantastic job cleaning my carpet and cooker. They both were extremely dirty and look brand new. Thankyou so much for the hard work guys.
October 2, 2025
Unprompted review
Reply from Hello Services
Dear C L,
Thank you so much for your kind words. We’re delighted to hear that Adrianna and Constantine were able to bring your carpet and cooker back to looking brand new. It’s wonderful to know you were so pleased with their hard work, and we truly appreciate your recommendation.
We look forward to assisting you again in the future.
Best regards,
Hello Services Team
Sardar is excellent and punctual
Sardar is excellent and punctual. Would recommend him again
October 2, 2025
Unprompted review
Reply from Hello Services
Dear Tommy,
Thank you for your feedback. We’re so pleased to hear that Sardar impressed you with his excellent work and punctuality. It’s great to know you would recommend him, and we’ll be sure to pass along your kind words.
We look forward to assisting you again in the future.
Best regards,
Hello Services Team
Sardara and his team
Sardara and his team, what can I say, they did really an amazing job. Better than I expected, better than I’ve ever had from cleaners. They went far beyond what I expected, were thorough and cleaned things I didn’t even know how to, like the extractor fan. Very professional and kind, highly recommend. A big thank you.
October 1, 2025
Unprompted review
Reply from Hello Services
Dear V. Lim,
Thank you so much for your wonderful feedback. We’re delighted to hear that Sardar and his team exceeded your expectations and went above and beyond with such thoroughness and professionalism. It’s especially great to know they impressed you with details like the extractor fan.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
Hello Services Team
Ingrid ls12 did an excellent job of end…
Ingrid ls12 did an excellent job of end of tenancy cleaning !!!! Highly recommended!!!
October 1, 2025
Unprompted review
Reply from Hello Services
Dear Customer,
Thank you for sharing your feedback. We’re so pleased to hear that Ingrid (LS12) delivered an excellent end of tenancy clean for you. Your recommendation means a lot to us, and we’re glad we could help make the process easier.
Best regards,
Hello Services Team
Absolutely recommend Sardar and his…
Absolutely recommend Sardar and his team. They did an excellent job on our end of tenancy clean.
September 30, 2025
Unprompted review
Reply from Hello Services
Dear Stace & Yols,
Thank you so much for your kind words and for recommending Sardar and his team. We’re delighted to hear that they delivered an excellent end of tenancy clean for you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to assisting you again whenever you need us in the future.
Best regards,
Hello Services Team
SERIOUSLY AVOID AT ALL COSTS!
As a property manager who uses contractors regularly this must be the worst experience I have ever had.
After originally making an online appointment to clean 3 mattresses for 8.30am I received and email asking if it would be ok to change my appointment time to 1pm which I agreed. At 1.20pm I got a call to say they were running late and would arrive at 2.15pm. At 2.40pm they still hadn't arrived and didn't answer their mobile phone. When I called the main office I was told it would now be 3pm they would be there. 3 men who had very broken English arrived at 3.20pm in previous emails to the company they said although they could not guarantee stain removal they would try their very best to to remove as much as they could. OMG! What an absolute disaster. They look 10 times worse than when they started and the photos attached will show just how bad they were left. When I contacted the main office with my complaints they asked me to fill out a complaints form. Please note in the link they sent THAT REFUNDS ARE RARELY GIVEN!!! Fair enough they want to rectify their mistakes but after seeing the before and after you will understand why I would not have them back!!! TERRIBLE SERVICE!!!!
September 29, 2025
Unprompted review
Reply from Hello Services
Dear Jenna,
We are very sorry to read about your recent experience, and we sincerely apologise for the frustration this caused you. Delays on the day and the outcome of the mattress cleaning clearly did not meet the standards we set for our services, and we understand how disappointing this must have been.
We take your feedback seriously and are already looking into the matter with the cleaning team to understand what went wrong. Please be assured that we are committed to resolving this for you , whether by offering corrective measures or agreeing on another fair solution.
Customer satisfaction is important to us, and while it’s true that stain removal cannot always be guaranteed, the level of service you described is not what we expect from our teams. We will investigate thoroughly and get back to you with a resolution promptly.
Thank you for bringing this to our attention , we appreciate the chance to put things right.
Hello Services Team
Review
"Amazing service from start to finish!"
I’m so happy I chose Home Services Under One Roof! The team was super friendly, showed up on time, and did an incredible job cleaning my home. Every room looked spotless — even areas I usually forget about were sparkling. It’s clear they really care about the quality of their work. My house feels fresh, organized, and so much more comfortable now. I’ll definitely be using their services again and highly recommend them to anyone looking for reliable, professional cleaners!
September 23, 2025
Unprompted review
Reply from Hello Services
Dear Anish,
Thank you so much for your glowing feedback. We’re thrilled to hear that you found our service reliable, professional, and that the team went above and beyond to make every part of your home spotless. It’s wonderful to know you felt such a difference, and we truly appreciate your recommendation. We look forward to assisting you again in the future.
Best regards,
Hello Services team
Sardar and his colleague did and…
Sardar and his colleague did and amazing job cleaning my flat. Everything was spotless and really friendly and quick service.
September 27, 2025
Unprompted review
Reply from Hello Services
Dear Lizzie,
Thank you so much for your wonderful feedback. We’re delighted to hear that Sardar and his colleague provided such a friendly, efficient service and left your flat spotless. We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Hello Services team
Appliance clean
Sardar cleaned our appliances and did a great job!
September 17, 2025
Unprompted review
Reply from Hello Services
Dear Charlotte,
Thank you so much for your feedback. We’re delighted to hear that Sardar delivered such a thorough appliance clean and that you were pleased with the results. We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Hello Services team
Not up to standard …
Sardar missed items and landlord not happy with the clean
September 25, 2025
Unprompted review
Reply from Hello Services
Dear Tamara,
Thank you for your feedback, and I’m very sorry to hear that some items were missed and that your landlord isn’t satisfied. Please reach out to us at info@helloservices.co.uk
with your booking details ,this is within our guarantee, and we’ll arrange to address the issues promptly.
Best regards,
Hello Services team
Sardar’s team was excellent- was a very…
Sardar’s team was excellent- was a very short notice booking and we were helped immediately. They went out of their way to clean our place from top to bottom. Really happy!
September 24, 2025
Unprompted review
Reply from Hello Services
Dear Christelle,
Thank you so much for your feedback. We’re delighted to hear that Sardar and his team were able to assist you at short notice and provide a thorough top-to-bottom clean. It’s wonderful to know you were so happy with the results, and we look forward to assisting you again in the future.
Best regards,
Hello Services team
Ismael and Ali were very professional
Ismael and Ali were very professional, cleaned very well and did everything very well.
September 24, 2025
Unprompted review
Reply from Hello Services
Dear Farah,
Thank you so much for your feedback. We’re delighted to hear that Ismael and Ali provided such a professional service and carried out the cleaning to a high standard. It’s wonderful to know you were pleased with their work, and we look forward to assisting you again in the future.
Best regards,
Hello Services team
Sardar did an amazing job
Sardar did an amazing job on our communal kitchen clean. Very professional and thorough. Will definitely use again.
September 24, 2025
Unprompted review
Reply from Hello Services
Dear Suzy,
Thank you so much for your feedback. We’re delighted to hear that Sardar delivered such a professional and thorough clean for your communal kitchen. It’s wonderful to know you were so pleased with the results, and we look forward to assisting you again in the future.
Best regards,
Hello Services team
Ismael and Ali did a wonderful job of…
Ismael and Ali did a wonderful job of my end of tenancy cleaning. Professional, thorough, and fast. Very highly recommended!
September 23, 2025
Unprompted review
Reply from Hello Services
Dear Rachel,
We’re so pleased to hear that Ismael and Ali provided you with a professional, thorough, and fast end of tenancy clean. Your recommendation means a lot, and we’ll be sure to pass on your feedback to them.
We’re glad you had a great experience and look forward to helping you again in the future!
Hello Services Team
Excellant cleaning service done
Excellant cleaning service done. Toilets and bathroom turned into like new one fresh. I would definitely use their service again.
September 17, 2025
Unprompted review
Reply from Hello Services
Dear Karthik,
Thank you for your wonderful feedback. We’re so pleased to hear that the toilets and bathroom were left looking like new and that you were happy with the fresh result. It’s great to know you’d use our service again, and we look forward to assisting you in the future.
Best regards,
Hello Services team
Sardar and his colleague arrived early
Sardar and his colleague arrived early. He was very professional and polite. We walked through the property and discussed the clean. They did a lovely job and I am particularly happy with how they cleaned the appliances. Thank you.
September 19, 2025
Unprompted review
Reply from Hello Services
Dear Ciara,
Thank you for your kind words. We’re delighted to hear that Sardar and his colleague were professional, polite, and carried out such a thorough clean. It’s wonderful to know you were especially happy with the appliance cleaning. We truly appreciate your feedback and look forward to helping you again in the future.
Best regards,
Hello Services team
Booked an oven and extractor fan deep…
Booked an oven and extractor fan deep clean and the guys did amazing job(Ismael&Ali) very professional, quick and efficient! Will definitely be using them again!
September 19, 2025
Unprompted review
Reply from Hello Services
Dear Shannon,
Thank you so much for your feedback. We’re delighted to hear that Ismael and Ali delivered such a professional, efficient oven and extractor fan clean. It’s wonderful to know you were so pleased with the results, and we look forward to assisting you again in the future.
Best regards,
Hello Services team
Do not use!!!!
I used this company for a one off deep clean on a new property I bought. I saw the reviews and stupidly ignore the 1 star reviews and focused on the more positive ones. I paid just over £400 for a deep clean. When they had finished the floors were still wet so I locked up and left and returned the next day.
I was extremely disappointed with the level of cleaning considering how much I paid. None of the skirting boards had been cleaned, nor the interior windows. The only thing I really noticed a difference with was the carpets. I wish I had just paid a company to clean the carpets and did the rest myself. I also paid for extractor fan to be cleaned and it didn’t look any different at all. I am really not sure what they were doing for 3 hours. They also left a window wide open knowing full well the house was not occupied.
I took lots of photos and contacted the company and was referred to their complaints department. They did offer me a re-clean initially but then later retracted that as I had told them I had to clean the skirtings in the front room because they were filthy and I had a family member painting for me (just the one room). They sent me several quite rude and patronising responses. After a lot of back and forth they then advised that the points I had referenced were “minor details” apart from 2 skirting boards which they couldn’t get to. I have no idea where the 2 came from as none had been cleaned and you could get to all of them as the house was empty at that point. They offered me a £15 credit and I was told they would not do anything else. I looked at the responses to the bad complaints on her yesterday and their responses are again just patronising. Do not use this company. I have never written a bad review for any product / purchase / service in 41 years of my life so the fact that I am evening taking the time to write this tells you everything you need to know. For those thinking about using this company please think about this review beforehand! I have raised a dispute with my bank now for the level of service provided.
September 11, 2025
Unprompted review
Reply from Hello Services
Dear Amy,
We are very sorry to read your feedback and that you felt the service did not meet your expectations. That said, we do feel it is important to clarify the facts.
A full property clean was completed, including carpets and the extractor fan. The specific complaint regarding the extractor fan related to the inside of the unit, which cannot be dismantled as per our Terms & Conditions. It is therefore unreasonable to expect a result beyond the professional cleaning of the accessible areas.
When you raised your concerns, we promptly offered a re-clean under our guarantee. However, you later informed us that you had already cleaned some areas yourself and were in the process of having the property painted. As explained at the time, both of these actions revoke the re-clean guarantee, as it would be unreasonable to re-clean an entire property that is undergoing painting and further alterations.
The issues you raised ( mainly dusty skirting boards that were behind heavy furniture and interior windows ) are minor omissions that would normally be resolved easily with a re-clean. As this was no longer possible, we offered a £15 goodwill refund as a final resolution.
We regret that you remain unhappy, but we believe we acted fairly, consistently, and hope we can make it up to you in the future.
Kind Regards,
Hello Services Team
Would recommend end of tenancy cleaners
Ismael and Ali arrived on time and did a great job cleaning carrying out all the tasks requested.
September 17, 2025
Unprompted review
Reply from Hello Services
Dear Francisco,
Thank you for your kind feedback. We’re delighted to hear that Ismael and Ali arrived on time and completed all the requested tasks to your satisfaction. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Hello Services team
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