Got charged by Etsy but never recieved the product and the seller has no record of a purchase despite etsy taking my money and confirming my order. Theres no way to contact etsy at all to get a refund... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Nothing wrong with ETSY sellers BUT…
Nothing wrong with ETSY sellers BUT ETSY itself is horrendous. I have had an account for years and years with lists of all my purchases yet everything I sign in THEY HAVE NEVER HEARD OF ME And tell me b y email at my address that a NEW DEVICE IS SIGNING INTO MY ACCOUNT - total nonsense I have had the same device every time I have signed in and typical of all these ridiculous companies there is no way to reach them directly - scoundrels the lot of them running these sites . SO PEOPLE SET UP YOUR OWN SITES AND LEAVE THIS STUPID NONSENSE OF ETSY ,
Got charged by Etsy but never recieved…
Got charged by Etsy but never recieved the product and the seller has no record of a purchase despite etsy taking my money and confirming my order. Theres no way to contact etsy at all to get a refund forcing me to do a chargeback.
This site is a scam site
This site is a scam site. They sell mass produced fake rubbish. Steer well clear!!!
There is no link to contact Etsy for a…
There is no link to contact Etsy for a complaint about not receiving an order or to place a refund request.
Impossible to contact - don't expect customer service.
Impossible to contact anybody to ask for help. I am getting regular emails saying i have a message but when I click the view message button there is no message to be seen. I don't know if the message is about a purchase or a sale, there is no help available via the website just a useless bot, very, very poor customer service. The whole process of having an etsy shop is far more time and effort for the reward. Shame as an alternative to Amazon is always welcome, but Amazons customer service/help is way, way better.
SiamOrchidsByTawan Etsy Seller
SiamOrchidsByTawan Etsy Seller: Order # 3806366411
Never received the orchid and the seller refused to a full refund. Etsy paid my full refund themselves - 15/10/2025.
A great choice of different cards
Ordered a birthday card for a female 101st birthday. A great choice of cards. Easy ordering. Delivered very quickly. Lovely card - very pleased.
awful for sellers and 0 CS
awful for sellers and 0 CS. I have sold with them for 8 years and made them tens of thousands of pounds. recently they suspended my shop with 0 reason given, no message or email,. its been 19 days since I asked them with with no reply.
Sold with them for 5 years
Sold with them for 5 years, they now want me to become officially self employed to carry on being paid for my sales. I don't want to do this right now so asked them to put my shop on holiday mode as for some reason I couldn't do this myself like normal. They confirmed they had done this. A month later, I get an order. I tell the customer I can't fulfil this and explain why, and refund them. Etsy took some money from my bank account to cover the refund then put it back into my Etsy account the following day. They are now saying they won't give me this money, which I paid because of their mistakes, because I haven't added my self employment details..their supposed customer service just keep repeating the same thing without actually addressing the fact I am in this situation because of their error. Wouldn't sell with them again and to be honest it's getting harder and harder to find stuff to buy that isn't Chinese mass manufactured crap. Hope they fold soon, it's the least they deserve.
Happy for sellers to breach Consumer Rights Act
Paid a lot of money for a custom glass cooker splashback. The design on the item has started peeling away (ie item not fit for purpose, does not last a reasonable amount of time). Contacted the seller who was rude at best so I thought I would escalate to Etsy. May as well not have bothered. Unhelpful service with seemingly little willing to uphold my consumer rights. Strongly advise you avoid this company.
I paid Etsyon line to have a knitting…
I paid Etsyon line to have a knitting pattern downloaded. This was not received. No answer to my emails. Would not recommend this company.
Scammers just want setup fee
Signed up to etsy, had to pay £14 one off setup fee, within 1 hour my account was indefinitely suspended, so now I cannot sign in to raise any issue, so now contacted my bank and get it back that way hopefully
Etsy seller is a big cheater they steal…
Etsy seller is a big cheater they steal sellers earnings from handmade products and do not give the selling fee to the Etsy seller. All complaints you raise with them are useless their customer service pathetic and good for nothing.
Payment page .Not to be trusted!
I would give zero if aloud to continue with my complaint. I payed over £550 for an item of furniture ( not a problem). It was the MISLEADING confirmation part of the final payment page on the ESTY site! Yes it did say there could be import taxes etc. However when it calculated what I would be expected to pay it said zero! NOTHING EXTRA for me yo pay . Great i thought i will go ahead with the purchase. ITS A LIE! BLATANT LIE ! ! Obviously when you spend that sort of money you are not going to leave it sat in customs . So I had yo pay another £125 to release it for delivery in the UK. ( Which by the way said FREE DELIVERY ON THE SITE! ANOTHER LIE). I haven't received the table yet, but too be honest its not the table that is my COMPLAINT. IT IS THE WHOLE ETSY SITE. NO CUSTOMER SERVICE AT ALL, WHICHEVER AVENUE YOU TAKE , NOTHING. I feel for all the legitimate talented people who use this platform to sell their crafts.
Give a zero if I could
Give a zero if I could. Bought a pattern to download. Can't access it, even changing password ( for the umpteenth time) doesn't give me access. So, paid for something I can't use, the email address provided is a NO Reply.
I hate Etsy, frustrating and feel sorry for all the small companies trying to make money through you.
Fake Gold
Got sold fake gold- fake reviews lost £150 will never use again!!
Third time unlucky
I've used etsy three times. First time, the item was broken when it arrived. Second time, it arrived very late. Third time, nothing has arrived. It's a shame because the products are good but the delivery is really rubbish.
There is no customer service at all
There is no customer service at all. Just a bot that won’t forward you to any contact point of any sort.
Ironically their tag line is KEEP COMMERCE HUMAN 😂 What a joke.
The sellers I’ve dealt with are fantastic and work hard to get over obvious Etsy issues but Etsy itself is just a machine. No conscience, empathy or accountability.
Scam artists
Etsy apply ridiculous delivery charges and hidden charges like "tax" at checkout.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.