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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. People express significant dissatisfaction with various aspects of the service. Consumers are particularly unhappy with their orders, often citing issues with receiving items and delivery problems. Many reviewers report difficulties in contacting the company for assistance, highlighting the ineffectiveness of customer service channels. The refund process is another source of frustration, with consumers struggling to get their money back when things go wrong. The customer service and delivery service are also aspects that people are not satisfied with.

Based on these reviews

Rated 1 out of 5 stars

Got charged by Etsy but never recieved the product and the seller has no record of a purchase despite etsy taking my money and confirming my order. Theres no way to contact etsy at all to get a refund... See more

Rated 1 out of 5 stars

Paid a lot of money for a custom glass cooker splashback. The design on the item has started peeling away (ie item not fit for purpose, does not last a reasonable amount of time). Contacted the seller... See more

Rated 1 out of 5 stars

There is no customer service at all. Just a bot that won’t forward you to any contact point of any sort. Ironically their tag line is KEEP COMMERCE HUMAN 😂 What a joke. The sellers I’ve dealt wit... See more

Rated 1 out of 5 stars

Etsy seller is a big cheater they steal sellers earnings from handmade products and do not give the selling fee to the Etsy seller. All complaints you raise with them are useless their customer servic... See more

Rated 1 out of 5 stars

Give a zero if I could. Bought a pattern to download. Can't access it, even changing password ( for the umpteenth time) doesn't give me access. So, paid for something I can't use, the email address p... See more

Rated 1 out of 5 stars

Permanently banned with no reason given. I appealed and all they said was I breached their terms and conditions but won't give any further detail. The only thing I think is because I use a VPN. I don'... See more

Rated 1 out of 5 stars

Extremely poor service, no contact from seller even after many messages, just a standard response, which seems to satisfy Etsy quick response time. Even when you do get an email from Etsy asking if th... See more

Rated 2 out of 5 stars

Hard work for Buyers and Sellers. I used to love Etsy but when things go wrong nowerdays you can't speak to anyone, you get automated responses with no change to appeal. I have solf on etsy for ye... See more

Rated 1 out of 5 stars

Breached Conser Rights Act 2015, won’t help with an order when the seller is on their platform, the seller won’t respond with a solution to their faulty item that is dangerous and hazardous. Etsy hav... See more

Rated 1 out of 5 stars

Fake sellers. I purchased an item and tried to cancel after non delivery. Etsy's communication process is a nightmare - too slow and constantly gives you error messages. DO NOT BUY FROM THIS COMPAN... See more

Rated 2 out of 5 stars

I found an email contact but got a reply most likely automated - telling me to to go to the help centre, which in this case is useless. I thought some years ago that one could contact them but now t... See more

Rated 1 out of 5 stars

I had ordered some fabric - one of which apparently comes from Turkey (which I hadnt noticed). One of the orders has just arrived taking almost 2 weeks. (It is very nice fabric but think this came f... See more

Rated 1 out of 5 stars

There is no link to contact Etsy for a complaint about not receiving an order or to place a refund request.

Rated 1 out of 5 stars

I wanted to order 3 items and when I went to pay, the payment authorisation window wouldn't let me scroll to the bottom to click on the bank has authorised this payment button. What a bunch of amateu... See more

Rated 1 out of 5 stars

WORST customer service EVER!!! have waited for a package for 6 weeks. No response on mails , no information .... nothing . Moneys has been paid, so.... BYE BYE 3500 danish kroners for nothing.

Rated 1 out of 5 stars

New supplier shop - my bank account long in system kept getting request to verify but the screen to so called verify was named EDIT. As it had my correct details I did nothing. Then got Emails statin... See more

Rated 1 out of 5 stars

Absolutely horrendous company to deal with. I've ordered two wedding rings, have been charged and while checking order details and confirming delivery dates my account has suddenly been suspended perm... See more

Rated 3 out of 5 stars

It's so difficult to receive the items that I ordered! Because I can't get to the door quickly enough, the postman goes away with the parcels instead of leaving them outside my door!! Then I have to... See more

Rated 1 out of 5 stars

Used to be a marketplace for handmade items. Now just full of scammers selling temu and Ali express items for over inflated prices...and wheb anything is wrong etsy just ignore you. My friend handmake... See more

Rated 1 out of 5 stars

Ordered label for candle from Winterluxe Studios on Etsy. Very unhappy with this company. No instructions given on how to apply the label or what shape candle it should be adhered to. I bought my own... See more

Rated 1 out of 5 stars

awful for sellers and 0 CS. I have sold with them for 8 years and made them tens of thousands of pounds. recently they suspended my shop with 0 reason given, no message or email,. its been 19 days sin... See more

Rated 1 out of 5 stars

SiamOrchidsByTawan Etsy Seller: Order # 3806366411 Never received the orchid and the seller refused to a full refund. Etsy paid my full refund themselves - 15/10/2025.

Rated 1 out of 5 stars

I would give zero if aloud to continue with my complaint. I payed over £550 for an item of furniture ( not a problem). It was the MISLEADING confirmation part of the final payment page on the ESTY sit... See more

Rated 1 out of 5 stars

Made three separate transactions as each item appeared a good bargain.Lets you complete the transaction and take your money.Later surprise surprise,items not in stock.Had one refund so far.Avoid this... See more

Rated 1 out of 5 stars

I ordered linen trousers from Etsy but was sent trousers made of a horrible, cheap, scratchy material instead. Every customer complaints link of theirs leads to a dead end. Impossible to get recomp... See more

Rated 1 out of 5 stars

I ordered a birthday card for my wife 3 weeks ago and I am still waiting. I should have learnt from my mistakes because this is the second time ETSY have let me down. I ordered a father's day car... See more

Rated 1 out of 5 stars

I have been trying to set up an Etsy shop on the Etsy seller app. I got as far as trying to set up 2 factor authorisation, then was directed to Google Authenticator App, which was actually a fake one:... See more

Rated 1 out of 5 stars

As a seller avoid Etsy uk guys..this company is a joke suspended my account without any notification..keeping money and no human is there..so don't register as seller or buyer with them. This company... See more

Rated 1 out of 5 stars

I placed an order, paid, then within a few minutes my order had been cancelled and my account suspended?! The help centre is absolutely USELESS, it sends you round and round in circles. Apparently... See more

Rated 3 out of 5 stars

The few things I have ordered have been nice and promptly dispatched. It’s useful that you can shop in the UK for outlets that operate in the USA as I have family in the USA. However I’m giving up w... See more

Rated 1 out of 5 stars

I paid Etsyon line to have a knitting pattern downloaded. This was not received. No answer to my emails. Would not recommend this company.

Rated 1 out of 5 stars

Terrible experience - there is no customer support, it’s seems basically a market place packed with dodgy traders run by a non responsive computer! AVOID

Rated 2 out of 5 stars

Etsy really need to upgrade their delivery service! Although , they have some amazing items , the delivery really lets them down. There is no telling when the items will arrive and if you ' re not in... See more

Rated 1 out of 5 stars

I was going to order but I have changed my mind I expected good and bad reviews but every page is filled with bad reviews and Esty has not replied to any of their customers I've read the company... See more

Rated 1 out of 5 stars

I had a terrible experience with one of the jewellery sellers. I brought a sideways cross ment to be sterling silver yerrr right no it's more like silver plated I was well and truly ripped off. It cos... See more

Rated 1 out of 5 stars

Signed up to etsy, had to pay £14 one off setup fee, within 1 hour my account was indefinitely suspended, so now I cannot sign in to raise any issue, so now contacted my bank and get it back that way... See more

Rated 1 out of 5 stars

I've used etsy three times. First time, the item was broken when it arrived. Second time, it arrived very late. Third time, nothing has arrived. It's a shame because the products are good but the deli... See more

Rated 1 out of 5 stars

Still waiting for my order which I placed 16/8/25. Unable to get through to customer service.very poor in my estimation.A shame as there are a lot of nice and unusual items on the website.

Rated 1 out of 5 stars

I placed my Etsy shop into holiday mode in June 2024, when I stopped trading. From a seller’s perspective, “holiday mode” implies that the shop is closed — no listings visible, no sales poss... See more

Rated 1 out of 5 stars

This site is a scam site. They sell mass produced fake rubbish. Steer well clear!!!

Rated 1 out of 5 stars

I ordered some cushions and upon delivery was told I had to pay £63.92 in import/delivery charges. I refused the item and to be fair Etsy refunded the amount I had paid then I received an invoice fr... See more

Rated 1 out of 5 stars

Had my account restricted due to someone trying to hack it. I reported it and expected an email to reset password and restore my account. Etsy seem to think they are MI5 or something. I was asked for... See more

Rated 1 out of 5 stars

Sold with them for 5 years, they now want me to become officially self employed to carry on being paid for my sales. I don't want to do this right now so asked them to put my shop on holiday mode as f... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM ETSY. I will never order anything from Etsy again I have tried to cancel an order and return an order both orders cost £600 No one responds to anything. This is a scam company that... See more

Rated 1 out of 5 stars

I ordered a personalised cheeseboard which failed to arrive within agreed timeframe. Etsy said I could open a case for an update 2 days later, which I did. I explicitly said I still wanted to receive... See more

Rated 2 out of 5 stars

Impossible to contact anybody to ask for help. I am getting regular emails saying i have a message but when I click the view message button there is no message to be seen. I don't know if the messag... See more

Rated 1 out of 5 stars

Ordered photo light that implied it plays a song of my choosing, for my wife's birthday. It does not and the company, Briaoker claim that in the small text re help, after purchasing of course, it stat... See more

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1.3

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TrustScore 1.5 out of 5

2K reviews

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Rated 1 out of 5 stars

Nothing wrong with ETSY sellers BUT…

Nothing wrong with ETSY sellers BUT ETSY itself is horrendous. I have had an account for years and years with lists of all my purchases yet everything I sign in THEY HAVE NEVER HEARD OF ME And tell me b y email at my address that a NEW DEVICE IS SIGNING INTO MY ACCOUNT - total nonsense I have had the same device every time I have signed in and typical of all these ridiculous companies there is no way to reach them directly - scoundrels the lot of them running these sites . SO PEOPLE SET UP YOUR OWN SITES AND LEAVE THIS STUPID NONSENSE OF ETSY ,

October 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Got charged by Etsy but never recieved…

Got charged by Etsy but never recieved the product and the seller has no record of a purchase despite etsy taking my money and confirming my order. Theres no way to contact etsy at all to get a refund forcing me to do a chargeback.

October 17, 2025
Unprompted review
Rated 2 out of 5 stars

Impossible to contact - don't expect customer service.

Impossible to contact anybody to ask for help. I am getting regular emails saying i have a message but when I click the view message button there is no message to be seen. I don't know if the message is about a purchase or a sale, there is no help available via the website just a useless bot, very, very poor customer service. The whole process of having an etsy shop is far more time and effort for the reward. Shame as an alternative to Amazon is always welcome, but Amazons customer service/help is way, way better.

October 15, 2025
Unprompted review
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Rated 1 out of 5 stars

awful for sellers and 0 CS

awful for sellers and 0 CS. I have sold with them for 8 years and made them tens of thousands of pounds. recently they suspended my shop with 0 reason given, no message or email,. its been 19 days since I asked them with with no reply.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Sold with them for 5 years

Sold with them for 5 years, they now want me to become officially self employed to carry on being paid for my sales. I don't want to do this right now so asked them to put my shop on holiday mode as for some reason I couldn't do this myself like normal. They confirmed they had done this. A month later, I get an order. I tell the customer I can't fulfil this and explain why, and refund them. Etsy took some money from my bank account to cover the refund then put it back into my Etsy account the following day. They are now saying they won't give me this money, which I paid because of their mistakes, because I haven't added my self employment details..their supposed customer service just keep repeating the same thing without actually addressing the fact I am in this situation because of their error. Wouldn't sell with them again and to be honest it's getting harder and harder to find stuff to buy that isn't Chinese mass manufactured crap. Hope they fold soon, it's the least they deserve.

October 10, 2025
Unprompted review
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Rated 1 out of 5 stars

Happy for sellers to breach Consumer Rights Act

Paid a lot of money for a custom glass cooker splashback. The design on the item has started peeling away (ie item not fit for purpose, does not last a reasonable amount of time). Contacted the seller who was rude at best so I thought I would escalate to Etsy. May as well not have bothered. Unhelpful service with seemingly little willing to uphold my consumer rights. Strongly advise you avoid this company.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers just want setup fee

Signed up to etsy, had to pay £14 one off setup fee, within 1 hour my account was indefinitely suspended, so now I cannot sign in to raise any issue, so now contacted my bank and get it back that way hopefully

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Etsy seller is a big cheater they steal…

Etsy seller is a big cheater they steal sellers earnings from handmade products and do not give the selling fee to the Etsy seller. All complaints you raise with them are useless their customer service pathetic and good for nothing.

October 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Payment page .Not to be trusted!

I would give zero if aloud to continue with my complaint. I payed over £550 for an item of furniture ( not a problem). It was the MISLEADING confirmation part of the final payment page on the ESTY site! Yes it did say there could be import taxes etc. However when it calculated what I would be expected to pay it said zero! NOTHING EXTRA for me yo pay . Great i thought i will go ahead with the purchase. ITS A LIE! BLATANT LIE ! ! Obviously when you spend that sort of money you are not going to leave it sat in customs . So I had yo pay another £125 to release it for delivery in the UK. ( Which by the way said FREE DELIVERY ON THE SITE! ANOTHER LIE). I haven't received the table yet, but too be honest its not the table that is my COMPLAINT. IT IS THE WHOLE ETSY SITE. NO CUSTOMER SERVICE AT ALL, WHICHEVER AVENUE YOU TAKE , NOTHING. I feel for all the legitimate talented people who use this platform to sell their crafts.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Give a zero if I could

Give a zero if I could. Bought a pattern to download. Can't access it, even changing password ( for the umpteenth time) doesn't give me access. So, paid for something I can't use, the email address provided is a NO Reply.
I hate Etsy, frustrating and feel sorry for all the small companies trying to make money through you.

October 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Third time unlucky

I've used etsy three times. First time, the item was broken when it arrived. Second time, it arrived very late. Third time, nothing has arrived. It's a shame because the products are good but the delivery is really rubbish.

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

There is no customer service at all

There is no customer service at all. Just a bot that won’t forward you to any contact point of any sort.
Ironically their tag line is KEEP COMMERCE HUMAN 😂 What a joke.
The sellers I’ve dealt with are fantastic and work hard to get over obvious Etsy issues but Etsy itself is just a machine. No conscience, empathy or accountability.

September 29, 2025
Unprompted review

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