DHL eCommerce Nederland Reviews 11,879

Package crushed into neighbour's mail slot. Not fully through mail slot so it could be removed from mail slot by me (intended recipient) or anyone else on the street. Online "Chat with Tracy" bot all... See more

Two things: First, their track & trace is useless. A packag ewill show that it's in their distribution centre in Amsterdam. While still there, it arrives in friesland, 200Km away. Why is there no... See more

DHL not set up to assist handicapped package recipients find alterntive ways for them to sign for package deliveries. To often packages are returned to seller because of a lack of sufficient incentive... See more

Parcel got [ not ] delivered to a parcel point, open only from 1pm to 5pm, no card, no doorbell, every time. Wanted to complain, got worse. I was misled by their chatbot into thinking I could esc... See more

My parcel has been lost during shipment by DHL, and on Marketplats I overlooked to add extra insurance, so probably get a refund 3.4 euro for the 400 euro ski jacket. And yes legally DHL is covered a... See more

DHL is the absolute worst company to work with. The personnel in the customer service is lying to me and trying to fool me about where my parcel was delivered. They lost my parcel and they also have n... See more

I’ve had one of the worst experiences ever with DHL NL. My estimated delivery date was Saturday, October 11th. Two packages from the same sender were handed over to DHL. one was delivered, but the... See more

They didn't attempt to deliver my parcel even when I was at home. Instead they marked it delivered with a fake signature. The seller opened an investigation and DHL rejected it, so the seller won't re... See more

I’m very disappointed with DHL’s delivery service. My packages are never delivered to my address — the driver always drops them off at a service point instead, even when I’m home and have paid for hom... See more

Absolutely horrible. They ship a package, and it says 'delivered'. But it is not here and not at the neighbours. I reach out to them (takes a long time with robots etc.) to find a solution, and t... See more

Parcel collected on 24th September and due to be delivered on 25th. Message saying delivery was delayed and it would be delivered the next day. Four days later have heard nothing more. The item is a... See more

What a horrendous, garbage, horrible company is this. The worst employees i have met in my life. If you do not open within 2 seconds of them hitting your door bell 5 times they are beating om yo... See more

1 star is still too much. Parcels should be delivered to the parcel machine, but they always end up at a DHL distribution point, which is located in an impossible place far away in an industrial estat... See more

Amazon parcel with important and time sensitive items. DHL NL faked a delivery attempt on 07/10 and changed delivery schedule to the next day which was too late. Amazon CS and myself tried to push... See more

The courier hides his face to avoid being seen on camera and, even though I opened the door, he doesn't bring the product upstairs and enters into the system that I'm not home. Thanks, DHL. Now I'll h... See more

Is your package being shipped via DHL? If so, you can be sure you won't receive a reliable service! The staff won't carry the product upstairs. They won't even carry the lightest product upstairs in a... See more

Two packages in one week: one was delayed by three days, while waiting at home to receive it, eventually managed to redirect to the service point. Second package: after one day waiting, I was informed... See more

Who the hell is home at working hours?! And then we get punished by only being able to pick up our delivery that is already late by only being able to pick it up tomorrow, such horrible service, they... See more

DHL is a bad company, they falsely report that no one is at home while the package can go straight into the mailbox! Experience has shown that not being served in rural areas apparently takes too muc... See more

Such a bad and exhausting experience... they simply do whatever they want... they basically rob you! You pay for a service (home delivery) they don't even bother to pass by your house, and select tha... See more

It’s incredibly frustrating that DHL did not deliver my parcels, claiming I wasn’t at home, even though I can provide proof (e.g., flight tickets from my vacation) showing I wasn’t in the country.... See more

I’m waiting on a package, there has been marked “out for delivery” since THURSDAY, which means it takes 4 days IN NL to deliver a package ? I’ve tried ALL your chatbots which is a horrible customer ex... See more

Your courier service is as awful as your feedback system 5 times in a row the courier simply did not show up and marked us "out of home", and the boxes went to a far off delivery spot, weighing... See more

My trusted supplier always ships on time. The lack of updates and delivery made me check the app only to find it listed as 'delivered' already. No message. No delivery. Doorbell wasn't rung. Delivery... See more

Horrible chatbot. Utter useless in providing the required information. Leads you onto a path you're not willing to go in the first place and leaves you with no answers whatsoever. Seems like DHL los... See more

Every facet of the delivery was well executed, except for one thing. The delivery driver had put my parcel somewhere in my front yard without ringing, so my parcel had just been sitting in my front ya... See more

DHL never came to my door, but in the track & trace details I saw "we hebben elkaar gmist" twice. I stayed home all day just to receive the package. Feel frustrated and upset by the dishonesty. In my... See more

Wrong placed at the servicepunt, then it was missing, then without informing me it was placed at another servicepoint which closes in the weekend. Tomorrow we celebrate something but what my 3 year o... See more

If I could give zero stars, I would. Once again, DHL has claimed to have delivered my parcel, yet I have received absolutely nothing. This isn’t a one-off incident—it’s a recurring nightmare. Ever... See more

They were supposed to deliver 2 packages to a DHL parcel machine. The machine was full, so they immediately sent my packages back to the United States. Without even consulting me. Completely ridiculou... See more

Useless!! Within last 4 weeks DHL Express and DHL E-commerce managed to screw up 5 out of 7 deliveries. Thank you for ruining Christmas for my family 👌 Cityhub is changing delivery to a... See more

The package was delivered in the mailbox according to the tracking information. It's interesting when the item you ordered is 38 mm thick, and the max letterbox size in the Netherlands is 32mm. So i... See more

Words fail me you are totally appalling I really appreciate being lied to. I was in all day sitting right by a window in my appartment your driver never even entered the road to deliver. Yet states pr... See more

I saw the delivery man take the packet out of the car but didn't knock on my door. Instead, he just reported that I wasn't home, and I received that message instantly. VERY BAD SERVICE.

The airmattress was bought 02 Oct 2025 for next day delivey...3 Oct (Friday). We get a note front ecommerce dhl they would deliver in afternoon on Friday. After their delivery time passed we g... See more

Called multiple times, sent emails, no human reply. copy-past message. The courier I’ve ever used slow, careless, and impossible to communicate with them. I'll not suggest them for any services.

The delivery guy does not even ring the bell in Maastricht. He supposedly came by four times last week, when I was home every time. Last time I even watched out of the window, when I got the messa... See more

My sick Cliënt is still waiting after 6 weeks on her herbs. Today i got contacted by someone who found me through my name on the internet that my package was delivered 5 villages further. I create... See more

Horrible! For the third time they just skip delivering the package entirely and send it back to the merchant. I’ve never experienced something so bad.

Im just going to start 1 star reviewing EVERY time my delivery is late. Garbage company, garbage delivery people, garbage everything. disgrace of a delivery company

Once again no delivery.. nothing..how are you still open working like this.. can't find a way to talk where is my parcel...worst delivery company ever..

Received an email stating the item will be delivered on Saturday. It has not arrived and no further updates!

Terrible. Instead of arranging the packet is brought to a pick up point they return it to the sender!

Such a bad service that is incredible these people are still doing business. I ordered twice through Bol.com and twice the DHL driver apparently couldn't find my name on the address and sent the p... See more

DHL Double billed me for import cost, then refused to reimburse me unless I sent them an enormous form. (F u I don't have time for that shit) We eventually agreed to keep it as credit, which they... See more

Package not delivered. I received an email that the package was delivered but I am home all day and there is no letter or package, not here or in the neighboorghs. Chatbot is completely useless and it... See more

The package was supposedly delivered and someone signed for receipt, but I never saw it. This is the worst courier company out there!

nul ⭐ again instead of delivery to my adres DHL sents me a message that they will deliver my package to service point which I didint chose in the first place. I live in Tilburg Ring baan Oost. dhl ch... See more

Didn’t deliver the package, didn’t even ring the doorbell but said that they missed me. What is the point in paying for delivery if they not even try to deliver? Basically scamming by stealing money a... See more