Ilya K

My parcel has been lost during shipment by DHL, and on Marketplats I overlooked to add extra insurance, so probably get a refund 3.4 euro for the 400 euro ski jacket. And yes legally DHL is covered as without any clue I used their eCommerce label via Marktplaats, and the law allows them to cap compensation at €3.40/kg unless you buy that tiny insurance, which I simply overlooked...So DHL “right” on paper.
But ethically, they’re wrong — because you’re not a logistics professional. And I am again just just someone who trusted their system once. And I know you don't care...

best service